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Current known technical issues - updated as of 3/31/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Lost Photos

Hi, I use my listing photos for locating my items in my warehouse. Basically, my last photo in listing has a number which coincides with physical location of item in warehouse. I have alot of hours (weeks/months) into taking pictures & placing items ...

Stuck on "verify your identity"

I'm trying to list an item for the first time, and the page is infitely stuck on the loading wheel for "verify your identity". I had them call me, I put in the PIN number, and then the page got stuck on this loading wheel. Exiting the page and return...

Promo Display Priority is not working

Just noticed that my $ off promos created with a Display Priority #1 are being overshown on item listings by my % off promotions with a blank priority. In the past it worked.

Resolved! Problem when looking at enlarged listing photos.

I'm not sure where to post this, so here it goes. The photos on every listing now have a text tag that pops onto the photo when you put the cursor on the photos to enlarge them. It gets really annoying trying to move around on the enlarged photo beca...

I want to empty my trash!!

I have been moving messages to trash and have a lifetime of them. How do you get rid of all the messages in "trash"?? I've tried help with eBay with no responses.

My eBay Active Messages/Alert Notices not disappearing in Active. Anyone else?

I'm hoping someone will be able to assist me, and others as well. I have encounted an anomaly in my "My eBay Active" page in regards to the "Respond to Message" notice. It appears above an active item listing once a question is received from a potent...

Picture Gallery issue?

It appears there is an issue with the pitcure gallery when listing an item, Anybody else seeing this? The green circle is just spinning and there is no gallery functionality showing so you cant add or remove pictures?

Resolved! How do I delete my eBay Community account?

I need to know how to close my eBay forum community account. How would I do that?

Resolved! shifting a listing to my drafts folder

Some of my 30 day listings go without generating much interest, and I would like to park them in my drafts folder for a while, give them a rest, and clean up my Active listings lineup. Part of the reason for that is to feature a certain class or type...

Resolved! Fault in iPhone app summary description of item

When an item has a long description the iphone app seems to randomly take sentences from the middle of the full description to display on the first summary screen. This can make odd reading, and can actually create a bad impression of the item that w...

Best match doesn't seem to be working right? algorithm's keyed different losing higher dollar sales

My purpose of this post isn't to complain about sales but point out a potential problem,I've noticed my and general best match results for one of a kind items seem really goofy the last several months,i think this is where some of the higher dollar s...

Resolved! Ebays Seller Hub is donw!!!!

Not even getting an answer of what is going on with the seller Hub. All it says is "We ran into a problem" we are working on it..... Well, Is there an estimated time for the fix, Is it a breach? whats the problem?

Resolved! Seller Hub Down?

Getting "We ran into a problem, but we're working on it. Please try later." when attempting to go to seller hub. Happening in both Firefox and Chrome.

EBAY

IS EBAY HAVING TECHNICAL ISSUES?

Can't delete a volume pricing promotion

I started a volume pricing promotion yesterday involving my entire store inventory and decided it's not what I want. I have tried to delete that promotion but the button offers only pause and view. I want to end it so I can start a different kind of ...