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Current known technical issues - updated as of 3/31/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

I can't submit a claim, message says not autorize to access server, what does this mean? tried 6time

I can't submit a claim, message says not autorize to access server, what does this mean? I have tried 6 times. Bad enough I received a bad product. Any advise on how to submit my claim? Thank you

Resolved! These features in edit store don't work any ideas? would very much like to utilize

(This part of store edit below is non-functional any ideas to fix so it works? i'd very much like to utilize,also best match is way out of wack whats up with BM? Select the order in which items are displayed in your Storehighest pricelowest pricebest...

Ebay IT dept: Please fix "reschedule" option in "scheduled" area. Not working!

Probably no complaints on this issue yet, but I need to change the future dates that my 'scheduled' listings currently have. Selecting all of my items and clicking on 'reschedule' just hangs....nothing happens. This has been going on for at least 4 d...

Resolved! Problem on eBay Mobile app

Lately, when I get messages and look at them they don't go to read setting like go from bold to not bold.I uninstalled and reinstalled but nothing helped. Also when eBay sends the messages about dropping the price or revising a listing there not load...

Annoying Search behavior: Category refinement (and others) doesn't stick when changing search terms

Any moderate user of eBay probably has concluded as I have, that Categorization is one of the weaker features of the site. I won't belabor my complaints thereon that score, but it's true. To compensate, I often use a restrictive search term that I kn...

my ebay getting easier and simplier to use keeps freezing

anyone else having a problem with a pop up saying my ebay is getting easier and simpler to use but when I click it I cant get it to close it has been constantly doing it past couple days when I go to my relist items page I have to close and open a ne...

Where have all the sub-menus gone for the shopping categories on eBay.com?

All sub-menus for shopping categories have disappeared.The listing sorting box (newly listed, lowest price, etc) has also disappeared. Why? They are still present on other eBay sites such as eBay.com.au, but not on eBay.com Cheers

Search removes words

This search is ridiculous. Removes words when searching exact items. EBay motors search comes up with parts for a completely different year make and model car because a part is sponsored and is a type of similar part. I don’t care about parts for a H...

Listing Issue

Unable to list an item from a template (draft, active, or sold item) getting 'server not found' though when I cancel - a similarly compromised draft appears in my drafts. Anyone else? Any ideas?

New update will not let me zoom in with my camara for up close details such as marking in jewelry.

I can no longer zoom in when taking pics in the mobile app. Anyone else? I wish ebay would stop changing things that aren't broken. I can no longer zoom in to take pics of details on jewelry. I use the app exclusively for listing and this is a proble...

We ran into a problem. Please try again later.

Every time i try to log into my account I keep getting this error message, which is the title. Does anyone know how to fix this?

Transferring and consoldidating Turbo 2 inventory files to a new PC

HiWondering if you might help me or point me to where I can find out. I have four different computers and each of them has the Turbo Lister 2 on it with a file of items ready to list on Ebay. The computers were getting old so I purchased a new larger...

View order details link missing on item page

Hello Does anybody have a tip to recover the sale record link on the item page ? Only "Sell similar" remainseBay has recently removed this useful link and I don't know how to get the sale record when a buyer has some questions regarding his order Tha...

Codeless Coupon not working with Micrsoft Edge, IE, or Firefox

I placed a codeless coupon in a number of my listings. I thought it was working fine, but surprised that I got no takers. Even when some buyers met the requirement. I discovered today it only works with Chrome. It will not work with IE, Microsoft Edg...

Update Promoted Listing

Almost all of my promoted listings are showing "Update promoted listing" on the manage active listings page. When I go to the promoted listing page and click edit on the campaign, everything looks like it is being promoted the way I set it up. Is thi...