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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Gift cards not Working in App

I am very disappointed that I was not able to use my gift cards in the APP today. I wanted to use the discount code, but I kept getting the error message "This code can't be used with payment option you selected" when entering the code in the proper ...

Resolved! I can not open my account.

How do I change listing from "watched" to "items sold"?

I want my listings to show how many items were "sold" instead of how many people are "watching" my listing. How do I change it?

Tech issues + multiple problems

this is the 2nd part of the first issue since Ebay did not allow me to put in the long issue... We don't even get a chance to give feedback or do anything since we don't recall exactly what the items were. Are you guys even aware of any of this ? I'v...

Tech issues + multiple problems

Hello E bay, This letter of advice and complaints is mainly about the " purchase history ", and the buying experience on E bay. I have given both earned compliments to you over the years, and useful advice about things that were not great, all for th...

Cancel part of an order

My customer somehow clicked buy it now 3 times on two different products He then sent me a message saying he didn't know how that happened and said he wanted one of each not three of each I sent him an invoice for one of each which he paid When I try...

Bug: Can't paste text into message on eBay Community

I came here planning to ask for help about selling, but I found that I couldn't paste text into this box. Is this a bug?

eBay says the payment was received but the payment is not in my PayPal

I never received an email from PAYPAL saying a payment was received for an item I sold however, Ebay said payment was received so I sent the item. I now find out there is NO transaction for the sale in PAYPAL. The item arrived damaged so I would like...

$ not £

With the new option on Ebay android, why when I go to send an offer in pounds, when I get the final confirmation to send the offer is it reverting to US dollars?

Can't Checkout

Message, Something went wrong, parameters not supported... No quotes added bc I've been through this process 7 times today and I don't feel like going back to read the error msg again. However, the msg is stuck in my head. I've refreshed, reset on an...

Technical issue - Pictures won't upload to mobile app

I am currently unable to upload photos to my eBay listings through the mobile app. This started yesterday. I called tech support and was advised to uninstall the app but I am still unable to upload photos. When I attempt to upload I get a red ! or pe...

The problem with posting pictures in new listing

I am a seller. In last week I have a problem with Ebay site in computer - I cant post more than 8 pictures in new listings. Ebay site doesn't want to open 12 windows for new pictures like usually. but I still can do it in my cellphone using apps. it'...

Shoe size missing

This is the message when I try to list my item: It looks like there's a problem with this listing. The item specific US Shoe Size (Women's) is missing. Add US Shoe Size (Women's) to this listing, enter a valid value, and then try again.

Traffic reports on seller hub frozen to specific date

My traffic reports are showing only up until the 24th of February. End date is not updating for the past two weeks+.Even if i contacted eBay numerous times, the answers were like " oh, how odd, first time we hear about it " or " oh, it seems when we ...

Account temporarily restricted, can't verify

My account is restricted and I can't verify, I checked my messages from eBay and when I click the link it provides to contact them, it just redirects me to a page about selling limits. When I click "request to increase selling limits" it just says I ...