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Page missing error when open any item

 

I'm getting Page missing error when i try to open any item in Coins and paper money section. (attachment added)

Also getting same error when i try to open any item from my watch list.

 

I think this issue is happening only for users from India.

 

Can anyone please let me know how to overcome this issue.

Mail id: gmapr14@gmail.com

 

 

Regards,

Gautham.

Message 1 of 28
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27 REPLIES 27

Page missing error when open any item

 

Can some one from eBay team respond to this issue ?

 

Regards,

Gautham.

Message 2 of 28
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Page missing error when open any item

The "eBay Team" doesn't participate in these forums for the most part unless explicitly summoned.

You are in India, and there does appear to be an issue with viewers in India.

https://community.ebay.com/t5/Mobile-App-Android/Listing-not-found-issue/m-p/29475035
https://community.ebay.com/t5/Technical-Issues/business-and-industrial-category-individual-item-page...

I thought I saw something somewhere in one of the forums where eBay chimed in and said they were aware, but I can't recall if that was the case, nor can I find it. Now workarounds I'm aware of, but I haven't seen any specifics that I could look at to try to reproduce the problem.

Let's get eBay involved: tyler@ebay
Message 3 of 28
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Page missing error when open any item

Thanks for the tag @berserkerplanet!

 

Hi @gautham.vangaveti - there is an issue with the watch list for the Internet Explorer browser, but it should work as you'd expect in Google Chrome. 

 

If you'll get us the version of IE you're using I can add you to the open ticket!

Tyler,
eBay
Message 4 of 28
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Page missing error when open any item

tyler@ebay,

 

I cannot understand your reply? Your ebay system is down for users from India for over a month. It's a pity that you're not aware/or not taking any serious actions even after multiple users reported this issue. Instead of accepting your fault and take it forward from there, you seems to blame the users and their browsers.  Your ebay system works on none of the browsers in India and there is issue. Accept it.

 

Btw, I called ebay customercare US number from India, and the lady picked the call seems not interested in solving it

Message 5 of 28
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Page missing error when open any item

Guys,

 

EBay has serious technical issues while accessing from India for more than 2 months.  They seems updated their system sometime back which appears pushed some **bleep** towards the users. Their system was working very fine till an year back, until they started pushing technical updates which they think improvements, but actually not - See below how I am facing issue from India :-

 

1. Default international item results suddenly shrinked due to some heavy filtering. If you want to see the results you want you have to go >>advanced search and tick 'worldwide' option. This pulls much results as it were earlier.

 

2. But you will not be able to see item details after you click on those results, it will take you to 'Page missing' error(pls see the image attached at post#1)

 

The outcome is that you'll not be able to view item details  or place any order. You can only see them in search results.

 

This is how ebay behaves in India for more than 2months and they don't know they are loosing much business from India. Never expected such a **bleep** from ebay. I called customer service a week back and till now no updates. They said they cannot see this issue, but I repeatedly said, 'that's right, but if you want to see this issue, you need to browse the pages from India'. Get it?

Message 6 of 28
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Page missing error when open any item

@ajeeshkr 

 

I do not know if the problems are technical or legal in nature, but it appears that eBay does not currently support domestic sales within India.

 

See the screenshot message here:

 

https://community.ebay.com/t5/Buying-Selling-Basics/Selling/m-p/29547118/highlight/true#M46059

 

Wish I had more and better information about this, but that is all I have seen from eBay on this subject.

Message 7 of 28
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Page missing error when open any item

eburtonlab,

 

I am not talking about items from domestic sellers or any domestic sale items. Items from domestic sellers are always blocked for buying. There is no problem with it, because they sale it for international buyers.

 

Please read what I wrote earlier.  You appears clearly did not read it. The problem is the other way 'round. ie, For 'internationally' shipped items from all over the world. Be it from seller from US/EU or China or wherever from world who agrees to sale globally including India. This system facing a glitch for last months on(worked before!). The details I already wrote in my previous post.

 

Technical glitch means glitch 🙂 , hoping that ebay will take another decade to sort it out.

Message 8 of 28
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Page missing error when open any item

@eburtonlab,

 

As I said ebay 'improved' the experience to global buyers, here is an 'improvement':

 

Last few months on, I noticed the item price and shipping prices started to show in INR(Indian rupees). Maybe they converted US dollars to country-wise currency rates from wherever user access their system.

 

I somehow able to change setting to show the item price back to US dollars, but shipping rates never been able to! 

 

 

Message 9 of 28
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Page missing error when open any item

That item comes up just fine for me here in the US with price and shipping in USD.
https://www.ebay.com/itm/NEW-MEGA-2560-R3-Development-Board-CH340G-ATMEGA-2560-Kit-USB-Cable-For-Ard...

That item does not ship to India, and you shouldn't see it in search as a result. Why you can is a mystery.
Message 10 of 28
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Page missing error when open any item

@berserkerplanet,

 

That item does not ships to India, I agree, but that is a unfortunate case :-), the problem exists for items that are willing to ship to India.  Issue is issue, and I think I will keep on defending it :-)...

 

For the items from serller gc_supermarket, I can search all his items, but only can click 10% of items without error, 90% items go to error page.  You can check below item and tell me if it ships to India.

 

 

 

 

 

 

Message 11 of 28
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Page missing error when open any item

https://www.ebay.com/itm/New-2004-204-20X4-Character-LCD-Display-Module-Blue-Blacklight-GOOD-QUALITY...

comes up fine for me and does ship to India.

The "We looked everywhere errors" are eBay's cutesy version of a standard 404 error - "Page Not Found".

I got one with for that item because I used OCR on the screenshot you included, there were errors, and I missed making one correction to the mistakes the OCR software made in the URL - there was a - instead of a / before the item number in the URL. (I could have just read the item URL from the screenshot and typed it in but thought OCR was quicker)

In any case, those errors are usually a result of bad links - either dead links eBay has used, or errors introduced when a user manually manipulates a link.

I have no idea why it's happening for links you are getting from search results.


A couple of things you could try as experiments:

When you get an error like that, edit the URL in the address bar and remove everything after the item number in the URL
ie: strip off all the ?hash=..... garbage at the end and try that.

Another thing to try is to strip the item title out of the URL, leaving only https://www.ebay.com/itm/291548935509 and see if that works any better.

I can't see all the parameters that are getting attached to the URLS search provides you - it is cut off in the screenshot, and I can't see how that could be it (eBay mostly ignores anything after the ? query separator if it's invalid), but first guess is a mangled URL.

(Maybe just paste the entire URL that generated the error in that screenshot above here).
Message 12 of 28
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Page missing error when open any item

@berserkerplanet,

Did testing of URL's as per your suggestion. See below results

 

Till 2 months back, I could search through 100% item links from gc_supermarket, now 99% of items are blocked, only 1% links works.  

 

 

Message 13 of 28
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Page missing error when open any item

Well. I'm out of ideas.

Something as simple as https://www.ebay.com/itm/291548935509 should load.

What browser are you using? Can you try a different browser?
Message 14 of 28
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Page missing error when open any item

@berserkerplanet ,

Those screenshots are from Chrome. No difference in Firefox or whatever browsers. All latest browsers.

 

Did try from different computers from different locations in India 🙂

 

Adding to this is the, currency mismatch issue pointed out earlier. Pure technical bug from ebay.

 

THe broken link issue might be because of item links not updated in one of those servers hosted for India. Or think that 'Internationalization' related issue.  Someone has to take it forward to ebay technical side. I am done!

Message 15 of 28
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