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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Cannot send invoice: Error message "There is some technical error, please try after sometime."

Cannot send invoice for a completed auction. Click on "Send Invoice", type in a message to the buyer and select copy me on the invoice. Pressing send invoice I receive the following error message: There is some technical error, please try after somet...

Gallery Photo Not Showing Up

I list via Auctiva onto eBay - when a listing posts (either a relist of new listing), some of my gallery photos do not show up - is anyone else having the same issue? I've called eBay, but they could not offer any help - thanks, Kat

CANT ISSUE REFUNDS TO RETURNS OR CANCELLED ORDERS WITH EBAY MANAGED PAYMENTS. HUGE GLITCH

ANYONE ELSE HAVING THIS ISSUE WHERE YOU CANT ISSUE REFUNDS TO RETURNS OR CANCELLED ORDERS WITH EBAY MANAGED PAYMENTS? RETURN REQUESTS KEEP OPENING BACK UP AFTER THEY ARE CLOSED WITH REFUND AND SAYING "COULDNT ISSUE REFUND" WE HAVE FUNDS AVAILABLE!!! ...

unable to pin to pinterest using EBAY page link - Android UL3.0 image

For more than two weeks now, I have not been able to pin any of my listings to Pinterest. When I use the pinterest icon on the listing I want to pin to pinterest, the ONLY image I can choose regardless of the listing is a generic image that says "And...

Resolved! My Ebay Store Categories are Not visible from past 9 months!!!!!

My ebay basic store categories are missing from past 9 months,I have created 33 categories pushed all the listing in the assigned category but non is visible to me.all my store catagories are missing from my store front, shows 0 listing except for th...

I Save searches with small photos in the gallery but when I use the search they are large

This has been an annoyance for some time but have finally deleted all these corrupted searches and wont use them until I can get it fixed. I have general category searches. If I create a search for - Antiques/other antiques, US only, auction format 2...

Unpaid item cases not closing automatically

With the new seller hub update there seem to be a lot of glitches. One of them seems to be that when a buyer makes payment after I had to open unpaid item cases, the cases do no longer automatically close, it has to be done by hand. As we have hundre...

Resolved! Need to see feedback

Where did it go? I see the buyer left positive but I don't know where it was put so I can read it. Before the eBay style change it was right there in the open. I need to see the feedback!

messages not showing up in inbox

For the past week my messages from sellers and buyers will not show up in my ebay inbox but I get an email on my gmail account,. So strange. What to do?

BIN is ONLY wanting instant payment

I sell multible items to collectors who want to combine purchases. My sales and I am led to believe EVERYONE'S sales at this time are required to be instant payments. This does not work for me. Here is a note from a customer who is trying to buy seve...

uploading pictures

Uploader is saying my pic's are corrupted but when I try and again it may or may not upload. What am I doing wrong?

Price & Shipping Lowest First - No longer showing lowest listed prices first!

When I ask to search by price and shipping lowest first I do no appreciate that ebay has put higher price sponsored item first. It contradicts the searches premise and it cost me a extra 6 dollars today.

Resolved! Watch List is "broken"

I can't find any way to let Ebay know that there's a malfunction, so I suppose that this is the best way to bring it up... Beginning a few days ago, I can no longer add items to my watch list. When I click the button, nothing happens. I AM signed in....

Adding items to cart from "See all eligible items" page from offers doesn't work

Has anyone else noticed this problem? Whenever I go to the page where I'm able to see all the eligible items for an offer/discount from sellers, (the link on top of the listing, like "EXTRA 10% off 2+ items, See all eligible items" for example) and I...

Paid- Ship Now on front page wont go away after shipping

I shipped the item with tracking uploaded and this notification on the front page won’t go away. When you click it, it goes to the item showing it was shipped. I have tried signing out/in, deleting app and reinstalling and it’s still there. Any sugge...