Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

When checking the ¨Sold¨ box a new window pops up with large blue bar at the top

When I start to list something I always like to look at the sold items to see get a rough idea of what I should price something at.For the last few days when checking the ¨Sold¨ box a new window pops up with large blue bar at the top. It contains my ...

unable to amend invoices with google chrome for the last 2 weeks

I have been having a problem changing the shipping on the invoices.I get a lot of combined shipping on auctions.I am unable to change the shipping amount,i can not erase the higher amount and put in a lower amount.I am simply unable to send an invoic...

Photo upload not working (July 2019)

UK based seller here. Was working an hour ago, now not working. I cannot upload any photos. There's just that little green turning circle spinning endlessly. Definitely not a problem on my end since it was working earlier this morning. I tried cleari...

Can't update Registration Information

Looks like a link is missing to change registration info at MY EBAY/ACCOUNT/ADDRESSES. Trying to access it from the CHANGE link on the right-hand side goes into a sign in screen that just keeps deleting the password. I am able to access the rest of M...

No Daily Sales Appearing in Dasboard

No sales showing on dashboard since last Friday 7/6

Two issues. Shipping calculations and Shipping Screen

Hello, In the last few days I am having issues I have never dealt with before. 1). Some my items are not showing the shipping amount to buyer and are instead blank. A buyer emailed me yesterday on this. Sold a different item today and the same thing....

Cannot pay for my purchase with PayPal

Bought an item, going through checkout, select PayPal. (Tried this on Firefox and Chrome) Login popup (Firefox) for PayPal comes up, put my ID and password (have 2 factor so am expecting it'll ask for a number) but things just spin for 10 seconds and...

Page keeps refreshing after selecting Payment Method; Can't pay for won bid

I won a bid, and I am trying to pay for it. Either Paypal or Bank, I select one, and enter my login, and when I hit login the page just refreshes and nothing happens. What is going on?

No Place for Properly Addressing "Care of" or c/o on Shipping Label

For years I have been typing the name of the buyer followed by c/o addressee name on one line because it will not technically allow for properly addressing the two names on the label on separate lines. Does anyone know if this will be fixed?

Seeing listings with "Free international postage", but they have ridiculous ship costs when opened

Basically as per the title. I was looking for a cheap and nasty car mirror. Found a bunch that are cheap knockoffs, perfect for my needs. "Free international postage" is listed on them, but as soon as I click their link to go to the listing page, shi...

Condition Description Disappears

Has anyone else experienced the condition and condition description disappearing? We have found hundreds so far in the category of Collectibles in our store. Instead of the condition being there it has 2 dots but the description description field is ...

Ebay search engine is broken. No results found even though there are listings with exact keywords

If you search for the following keywords the ebay search engine returns 0 items even though there are several listings with those exact same keywords. This is not an isolated problem and is affecting everybody. It does not help our buyers find our it...

eBay - Paypal payment issue

Just discovered that for the last month or more whenever I pay eBay fees with PayPal instead of using my PayPal balance PayPal has been charging the fees to one of my bank accounts. I talked to a so called customer service rep at PayPal tonight and w...

eBay App Watchlist - Edit Button gone...

Hello eBay, Using iPhone XS Max, latest OS, eBay app When in “My eBay”, and searching using the search box, the Edit Button is now gone since the latest eBay app update. So essentially, I can’t mark multiple items and delete all at once. Anyone else ...

Trouble checking out with paypal

Since yesterday i can not check out out using PayPal.PayPal pop-up comes on but, after entering my user ID and password, spins for 2-3 seconds and returns to enter user id and password.No problems with PayPal itself.