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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Cannot change the delivery address

Hi! I'm trying to change my delivery address, but every time after filling in all forms and clicking Save I'm getting this message as a result: "Something went wrong. Please try again." And after next time the same. Tried in Chrome, in Chrome incogni...

Can not leave Feedback - "It's not you, it's us" ... ahhhh, no kidding!

Is anyone else having problems leaving Feedback and getting the "It's not you, its us" message? This little glitch is interfering with my efforts to "enhance the Buying experience" ...

Ebay Checkout With Paypal Hanging Up

This is still an issue and it is NOT one caused by Paypal! I thought it was the Opera browser that I'm using that is causing the problem because when I use an old version of Firefox, it works every time! But seeing that this is happening with other e...

Bulk Best Offer Tool error

Tried the Bulk Best Offer tool and got message "Something went wrong. Please try again."I chose 50 listings and the rule "Accept offers of 10% off" "Decline offers of 25% off"help............

Scanner in eBay app doesn’t work for me

I’d love to be able to use it because most of the items I sell are video games, but whenever I try to use it, I am greeted with a black screen. It will say to tap the bar code to focus and there’s an outlined box where the bar code would go, along wi...

Verification Message every time I try to log into eBay with Firefox or Microsoft Edge

Hi everyone, I just started having this issue today. Anytime I try to log into eBay with Firefox or Microsoft Edge I keep getting a message asking for verification. On Google Chrome it works fine but I want to know if anyone else is having the same i...

request for fingerprint ID

This is when I'm using my phone (Android). On my desktop, I can log in using my usual ID and password. Sometimes I am already logged on but I'm asked to re-enter my password. In particular this is when I am checking the items I'm selling. On my phone...

Resolved! I CANNOT FIND THE WAY TO USE MY SMART PHONE TO PUT PHOTOS ON MY LISTINGS. HELP PLEASE

Reply to case will not work cannot Reply in Email area - Another problem for me with eBay

@community _team One thing after another! 1) I had a buyer not be able to print a return shipping label. The return was approved.2) So, they opened a case against us.3) eBay's system will not allow them to get a label.4) I get an email from eBay thre...

My customers can't pay and I'm sick of it.

I have had two international customers not be able to pay me in the last three weeks. I do have managed payments. The first incident I actually called ebay and the person said that the buyer would have to call since it had to do with their account. I...

Listings disappearing

Over 100 of my listings disappeared....and I have been keeping up with the Alerts and making changes. What's up?My inventory is all messed up now.Baseballchip

Resolved! Watch list problems

I'm using the most recently updated versions of Windows 10 and IE. For the past few days I've gone to my Watch List page and it displays only the first page of items, which has always been set at 100 items per page. It will not let me request my 'end...

My post are not showing up on ebay's Facebook page

Hi everyone, I hope I'm posting this in the right place, this is my first post. When I had some items for sale I tried to post them on eBay's facebook page in the visitors post section but they never showed up, is anyone else have this problem. Thank...

Checkbox for Automatic relist of auction items missing!!!

It's been almost a week now, and I am still missing the checkbox (any way I try to list) for ebay to automatically relist my items up to 8 times. Even worse, it looks like my listings that were being relisted aren't any longer, and everything is goin...

secure connection problem - anyone else?

I keep getting the following message on the boards, any one else having issues? Secure Connection FailedAn error occurred during a connection to community.ebay.com. The page you are trying to view cannot be shown because the authenticity of the recei...