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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Ebay Can not Generate Scan form

I was able to print out several USPS shipping labels this morning. When I clicked scan form/generate scan form, Ebay was unable to generate the scan form. I clicked on the "Generate" scan form button numerous times, but no scan form was created.

Creating a Listing

I tried to create a listing the same way i've done a hundred times except now I get a "It looks like there is a problem with this listing. Shipping cost- Shipping cost cannot be calculated when the item is located outside the U.S. Use flat rate shipp...

Resolved! eBay not relisting GTC and dropping items from search

So, today eBay has not relisted my items as they are expiring; they are just staying on the listing page with no time left next to them. And if I look for those items in search, they are nowhere to be found. As if sales aren't weak enough. Happy holi...

Pay using PayPal opens to a blank page. Android in browser.

Trying to buy an item. Touch pay with PayPalNormally opens a PayPal screen to authorise, today just opens a blank page. Tried with chrome and opera.Samsung tabAndroid 9Can log in to PayPal manually ok.Ended up paying by credit card.

Capcha before sign-in

Been randomly having to verify that I am not a robot before signing in, anyone else seeing this?

Ebay Label System Cannot Print Scan Form - New Error Message

I am using the New Ebay Label System. I already reported a problem with generating scan form few days ago. Now Ebay has a new problem with printing the scan form. I already generated several USPS labels, but I was unable to print the Scan form. I was...

MESSAGES

I cannot delete my messages

Items cannot be shipped to certain states?

A potential buyer contacted our brick and mortar store saying that they tried to purchase books from us on eBay. This buyer is located in the same state we are (Illinois) and these are perfectly normal books- nothing unusual or that should be flagged...

eBay Bucks issuance notification email not received

Not filtered to spam or trash. Lucky I happened to be poking around my account today and saw the cert issued 10/01/2019 that expires 11/02/19.

Product Reviews have moved to competitors listing

My 77 product ratings and reviews have somehow moved to a competitors listing. Anyone else have this happen and best way to get it fixed? Thanks!LaMarClean Screen Magic

Why are some of my photos disappearing and reappearing????

I have noticed some of my photos showing up blank. Sometimes its blank when I revise, but then the photo is there in the active listing. I've also seen them blank in the active listing. It was blank on my computer but there in the app. I've also seen...

Videos in the Listing What happened ?????/

Hello friends, I'm a seller that is in the hobby biz. R/C planes cars etc.. I have been embedding videos for ever, It's a ton of work but my clients are in love with the extra info.. In a picture is worth a thousand words a Video is WAR and Peace. I ...

keeps redirecting to password login and sends me to the security code bot thing and back and forth

is there maintence scheduled? put in my p/w then directs me to answer a number code, then pushes me back to the p/w log in back and forth back and forth

Error Creating Label: We could not complete the payment with PayPal

Shipping issue this evening. All of a sudden out of the blue its giving me this. Now I could spend hours trying to figure this out or you guys could fix this on your end, It would be appreciated. There is nothing wrong with my Paypal setup that I hav...

Tech Issue... Buyer can't pay?

Reporting a Tech Issue... A buyer sends this note: "I won this auction but there isn't any payment button or link." The item doesn't show up on my sold list but the item page shows that the buyer did buy it.