Return Label

[zack_spacey]

I'm trying to return a defective item, but for the past 3 days, when I go to print the return label, it brings me to a page that looks like it should have a spinning "loading" icon that says "Please wait while we create your return label". Well, the icon never moves, and a label is never created.

I've tried clicking the "Print return label" link, but this just opens a print preview that says "Please wait while we create your return label". After about 5 minutes, the page times out, and I get the error message "Sorry we're not able to process the label at this time, please try again later.".

This has been happening for days. Any thoughts?

[eburtonlab]

@zack_spacey 

Check your browser options -- if you are using Firefox, make sure that under "applications" it is set to open up pdf files using a pdf reader such as Adobe Acrobat reader rather than using a browser plug-in. In some cases, pdf files will appear in your downloads -- try opening it there.

[zack_spacey]

Unfortunately, I have now tried it on 3 browsers: Brave, Chrome and Edge. The issue isn't with locating or opening the PDF, it is with generating the label at all.