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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

EBAY MESSAGES

I BUY WHAT I NEED AND DO NOT WISH TO RECEIVE EBAY MESSAGES ABOUT SIMILAR ITEMS

search results, multi-page, page numbers no longer link

I see the link functionality of the page numbers at the bottom of multi-page search results has been taken away. I was wondering if that was done on purpose.

Trading 20958 messaging error

Hi, I was asking a seller a question about an item and sent an email. Nothing showed in the SENT file, so, I sent it again. Finally, it did show and the seller responded. When I tried to reply, the Messaging Error: Trading 20958 appeared. It looks li...

Resolved! Not receiving some messages from buyers, cancel requests, and sold item notifications in email.

Getting most of them, but some of them not at all. Happening over the past week.

Red Banner "Error on Saving Profile"

Anyone else experiencing this? I am on a MacOS Sonoma 14.5. I have also tried updating my profile via Firefox (which is up to date), but I'm still getting the same evil red banner. Any help would be greatly appreciated!

Email notifications from eBay

Since yesterday I have not been receiving "sold" emails, nor am I getting emails when a buyer is sending me a message - not receiving them on my computer nor on my phone. It started suddenly yesterday when a buyer bought 2 items from me. I received a...

Resolved! Can't add items to an existing markdown sale -- Save and Review button doesn't click

I have many existing markdown sales. All of a sudden, I am unable to add new items to any of my existing sales When I select additional items and click the blue Save & Review button, nothing happens when I click the button. I have been in an extended...

Managed payments is not doing payout on available funds

I have not received any payouts since Sunday. Customer support tells me it is a system problem. I am top rated seller and selling daily but funds not transferring to my bank.

Missing Official Chinese Language Support on eBay US Platform

Dear eBay Support Team, I am a cross-border seller based in China, and I would like to report an issue regarding the language options on the eBay US platform. As of January 1, 2025, the official Chinese language support has suddenly disappeared from ...

Adding a Card Error / System Issue?

Card verification seems to not be working for me, pretty sure it's not an information / address issue, affecting multiple US Bank cards.

Not receiving Email from eBay

I didn't get most of my saved search emails this morning. I just purchased something and didn't receive any emails regarding it.

Account is saying im in the US when im based in the UK. I have checked all my addresses

Account is saying im in the US when im based in the UK. I have checked all my addresses and when I shop or sell its listing as US.

Transactions missing from my account.

I made 3 purchases in December 4th which fail to appear in my EBay account. They fail to appear in "All Ebay Purchases"They fail to appear in "Hidden EBay Purchase" The charges appear in Paypal as EBay charges, which makes it very perplexing as to wh...

Purchased item

I purchased an item from Ebay but it is not showing up in my purchases. I need to return the item, but can't because I can't find it on Ebay. How do I get my purchase put in my purchases file?

Ebay Seller Capital Application Not Working

I've been on Managed Payments for a couple months, and have tried a couple times this morning to get offers for Seller Capital https://pages.ebay.com/sellercapital/ but when I click submit it just goes to a generic "thanks for returning" with contact...