Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

"Add custom text on label" - not working (bulk shipping)

"Add custom text on label" is not working when printing from bulk shipping.It only works if printing individual labels. In the bulk shipping page, the option is there, and is set for every item shipping. I have it set to item Title/Sku. It shows prop...

Live agent

How do you get in touch with one. The prompt on the help contact do not help with my issue.

Bug: Messaging System Displaying Wrong Price for Multi-Listing Orders

There is a bug when messaging about an existing order placed through a multi-listing. At the top of the message, it shows the price for whatever the lowest price item is in the multi-listing. It should instead show the price of the item that was actu...

Why is my order refreshed, but I can't get the order and it is forbidden

Resolved! eBay website display problems

For the last few days site not displaying properly, all big arrows, can’t access watch or selling list, can’t add tracking info, can’t bid, can’t contact eBay - what’s going on??

Quantity Sold

Hi, I have a question about Quantity Sold on traffics page. I want to review traffics daily by custom filter like 6th November, below the Overall traffic section, it shows that zero quantity was sold. But on Your listings section, the quantity sold s...

us buyer, not interntional buyer

in the checkout page there is a notification that says "International buyers are restricted from the purchase of military items on eBay.com." however i'm based in california, usa. this seems to be a bug, and im not able to make my purchase

Shopping Cart NOT Handicap Friendly-

When I scroll down to delete an item(s) from my shopping cart, the page jumps back to the top. It needs to stay where I deleted an item so I may continue. Scrolling for me requires dexterity that is difficult. This is not handicap friendly.

Report a seller

I would like to report a seller who three months ago sold me an air conditioning compressor for a Mazda 3. He sent me the wrong one. I contacted him and he told me that in three weeks 24-11804-25903 this is

technical issue (seller Hub , Perfomance,in traffic its not working )

since the update they did,,,,, seller Hub , Perfomance,in traffic its not working

question about answered question

I received a question from a buyer and I sent a reply with an offer. The inbox still shows that I have not responded to this question, but when I check sent messages it shows as being sent. What can I do to fix this?

Unable To Contact Buyer Through "Contact Buyer" Links

Every time I click on "contact buyer" it takes me to my messages, which is not helpful. I've been selling for years and this is the first time I've been unable to contact a buyer through the "contact buyer" links. Clearly, something is off. What coul...

Cannot Delete Credit Card From Account

Notifications still do not work dummies, this is a huge hassle and slows down sales and offers even more. A billion dollar company and eBay only gets worse by the day. Also cannot delete credit cards either I called eBay even as well and the foreign ...

Resolved! Sellers Hub Traffic Page is Blank

Traffic page is not working, tried clearing cache ect. but did not fix. It's the only page that is not working.Any ideas? Using Microsoft Edge browser.