Report eBay Technical Issues

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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Black Bar appearing after clicking "second store category" or item condition for CHROME

Is anybody else having this issue of a black bar covering the drop-down menu on chrome? It only happens when you click the "second store category after you click the first store category" and is also happening after clicking item condition sometimes....

Resolved! My accounts so well protected I CAN'T USE THEM !

I am now getting to sign-in an average of 8 times to get to my two accounts. I get puzzle matches then I get number matches, then it sends me back to the sign in page where it says the information doesn't match and I start all over again. REALLY? My ...

Can't Upload Photos To Boards

Every time I try to upload, I get an error that says "Permission Denied". What's up with that?

Anyone have their listings out of order by date?

Anyone notice their listings out of order by date?May seem insignificant, but none the less very frustrating finding my items dates totally out of order by time/date remaining. This is not the first time, but noticed this problem with some consistenc...

"Cannot process payment at this time"

I've been a seller/buyer for 11 years now, used the same debit/credit cards as I always have and all of a sudden Friday I went to make another purchase (I made several throughout the week using the same card) and I got the message"cant process paymen...

Paypal check out can not complete

I still having problem complete the eBay Checkout with PayPal. Always said "Having payment process with paypal" I phone Paypal and no problem with the account. Just wonder how can I resolve the issue? Thanks

Resolved! Reporting issues related to the ongoing technical issue with Item Specifics

This thread is dedicated to reporting issues related to the ongoing technical issue with Item Specifics. Please share details including screenshots, steps to recreate, etc. This thread is not meant to be a place for in-depth discussion of the situati...

Shipping not combines properly and lowest rate not shown

153712701699 On Windows, qty 3 is rated for First Class, but should be Priority Mail. The item is too heavy to combine under First class so it just triples the rate. It is quoted properly for 7.96 PM on the shipping tab ("see details" link) but is no...

Resolved! "Enter verification code to continue" - I can't login to my account

I can't login to my account today, after I type the password it gives me a message "Enter verification code to continue". I enter, - it asks to login and the message "Enter verification code" would constantly pop up not letting me to log in!Is anyone...

SALES TOTAL ON DASHBOARD ARE DIFFERENT FROM SALES UNDER ORDER TAB

Sales on the graph are different from when you check under the orders tab. On the sales graph for "today" it shows it as being $25 more than it actually is. Is this due to the sales tax update?

'Add to watchlist' not working on Firefox

Is anyone else having this problem? I'm on the latest version, 70.0.1 and it's been ongoing for a few days now. I can add items in Chrome but it's a bit inconvenient having to switch to another browser to do this. Any more info much appreciated. Than...

Can't pay for item always get ebay checkout error using Paypal

Why can't I checkout and pay for item using paypal. Always show error not availible?

Issuing a refund costs me money?

I’ve stopped selling and moved on to other things in my life. I had a stray listing that was on for a year and then someone bought the item which I no longer have. I quickly issued a refund explaining that it is “out of stock”. When I tried to issue ...

MISSING SHIPPING OPTIONS...When will this be fixed?

If you are unaware of this issue, and I just got off the phone with an eBay tech support who had NO CLUE this was going on, Here is what is happening all of my listings I give 3 Shipping Options.... 1st Class, Priority and Priority Express, but when ...

Receiving error Access Denied when posting reply to message.

When posting a reply to a seller for a return I get the response:Access DeniedYou don't have permission to access "http://www.ebay.com/rtn/Return/SendMessage" on this server.Reference #18.1cbf1cb8.1573959147.236b843a It doesn't matter if I use my des...