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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Unable to return refund to seller via paypal

I received an item that had been delayed in shipping (case request# 5229827560) and was provided refund by the seller. When I tried to return the refund with PayPal by sending money to the seller, PayPal didn't recognize the seller name. I tried all ...

View Count has disappeared

Has anyone had any issue? Thus just started within the last couple of hours - almost right after I listed an item for sale. Shows watch number but not view number on all items listed.

Download order report from Seller Hub not working

I am not able to download order reports from the Seller Hub since yesterday, May 14th. It just gets stuck at the "Preparing Download" stage.I am able to download from File Exchange as well, but the file lacks the the Order ID and ship to name, which ...

Unable to get into My Ebay

When I click on My Ebay it just loads an error page. https://www.ebay.com/n/errorIs it down for temporary work or something? 5/15/20 morning

Variation Specifics provided does not match with

Help, What can I do Ebay keeps on telling me that the variation specifics do not match and will not list my goods?Any ideas?

Bulk label printing error Failed to generate labels

Today I had this issue. I tried different browse. is this system unavailable ?

number of views of my selling items not showing on macbook or iPhone

suddenly today number of views of my selling items not showing on macbook or iPhone. There are just - whereas before it has always shown me number of views on a listed item

Does anything live and breathe with Customer Service

Starting up again selling. 1st sale didn't pay. Went to dispute resolution. Waited. 2 weeks now. Unable to relist. Fee being charged. Unable to contact anyone with E-bay. Is there a phone number where one may call directly?

error message on file exchange

I was wondering if anyone could help me, I am trying to use the Ebay file exchange to help me keep up with stock, but everytime I down load and change a stock value and upload, when I check the error report I get the messages "warning" "21919403" War...

Number of views are not showing on eBay again 05-14-20

Is anyone else experiencing the same problem?

Trying to print ebay shipoping label and the label is barley visible

I have printed on ebay forever and it always works fine but now every time I try to print a label after someone purchases of my store the ink looks like it is gone empty and print is so light I can't really read it it's barley visible. So I have boug...

Unable to Accept a Buyers Offer HELP

Hello, item number - 114189659607I am unable to accept a potential buyers offer on this item. This is on both the mobile app on iPhone and Chrome on my Mac. Chrome/Mac is giving me "There is an issue processing your request" while the App/iPhone is s...

EBAY JUST RESTOCKED 1000'S OF MY ITEMS THAT WERE ALREADY SOLD!!!

What the HECK, like we really need THIS now??? eBay just restocked all my inventory to the levels that existed when I first created the listing. It's already caused me to sell items that I don't have in stock!! Take item 372976763925 I originally had...

Printing labels

Is anyone having issues with printing shipping labels. It was working fine about 10 mins ago and now its just saying error creating label with no explanantion. Tried several different sales and will not let me print any of them. Thanks!

Same Day Shipping Cutoff Is Incorrect

The wrong cut off times are being displayed on all my listings on all 3 accounts. I offer same day shipping with a 8AM EST cut off. As of yesterday it is 5PM due to an eBay glitch! I now have a defect for late shipment. Screen shot taken on 5/14/2020...