cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Technical issues with website?

I don't sell on ebay, but I buy a lot and spend a great deal of time doing various searches.  The last few days the website has not loaded well on my computer.  There appears to be some glitches.  The format is all off.  I cannot read my messages or reply to them. I cannot give feedback to sellers.   The font is messed up.  In short, I cannot use the site.  The inital page loads okay, but if I try to go beyond that, things are chaotic  with type and pictures arranged randomly on the page and unable to navigate anywhere.  Just letting folks know you seem to have serious problems.  

Message 1 of 6
latest reply
5 REPLIES 5

Technical issues with website?

You may be experiencing a browser issue; try a different browser to see if you get the same result or not.

 

If the page loads properly in another browser, try clearing your browser cache in your original browser.

 

Lately, some users are experiencing problems with pages not loading properly or coming up blank; in some cases temporarily disabling your ad blocker on eBay may help.

 

If you are using Firefox and pages are loading without proper formatting, temporarily disabling Enhanced Tracking Protection on eBay by clicking on the blue shield icon to the left of the page address may help.

 

See here for some pictures:

 

https://community.ebay.com/t5/Member-To-Member-Support/Website-missing-features/qaq-p/31145354

 

Message 2 of 6
latest reply

Technical issues with website?

I had the same issue with firefox, played with the Ghostery (as mentioned above) and it corrected the issue.

Message 3 of 6
latest reply

Technical issues with website?

Tried two different browsers AND emptied by cache ... still same problem.  Bummer.

Message 4 of 6
latest reply

Technical issues with website?

@hushpuppy64 

 

Are you using an ad blocker in both browsers? Try temporarily disabling your ad blocker or other common extensions if so.

 

Anything odd about your network? Using a VPN, or custom firewall?

 

Are you able to load eBay pages on your phone using the eBay app or a browser? If not when you are connected to your network wifi, are you able to connect using another network in a different location?

 

Are you able to sign in to ebay.ca and load pages there? If so, you may be able to read your messages there, or make purchases on the Canadian site.

Message 5 of 6
latest reply

Technical issues with website?

Yeah!  Finally, success.  I disabled my cross site tracking preference.  Oddly, that has never been an issue prior to this.... Thanks for the assistance.  😁

Message 6 of 6
latest reply