Mobile Apps
Need help or want to share feedback about the eBay Android and iOS mobile apps? This is the place to be.
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Forum Posts

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

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Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Most recent update on App for IOS

Fyi- may need another update as the app is showing i have items to ship and have already shipped them. Uninstalled and installed again same thing since the last update showing all sold items as need to be shipped. Once you click on it shows my shippi...

User avatar by Pathfinder
  • 247 Views
  • 4 replies
  • 1 helpful

Cha-ching on your phone when your item sells.

I sold on eBay years ago and at that time there was something that enabled me to get a notification in the form of a cha-ching sound, like a cash register on my phone. I can't remember where I got it. Does anyone know if it's still available, where i...

User avatar by Pathfinder
  • 911 Views
  • 3 replies
  • 0 helpful

Scanner.

Sold items. The tracking QR code scanner is no longer available. This is very problematic and should be reinstated. Those with disability and chronic illness would be disadvantaged. If you're a high volume seller, having to manually enter in large am...

Resolved! Active listing shown as "ended'

I am high bidder on a listing. The listing displays as "ended" yet I'm still able to increase my bid. Also shows up as Active in my Bids list.Screenshots attached.  Running latest app release on Galaxy S20.

Screenshot_20230419_063838_eBay.jpg Screenshot_20230419_063911_eBay.jpg

Ebay app notifying me to do stuff I've already done

I've been selling on Ebay using my desktop computer for quite a while; I finally put the app on my Android phone a couple of weeks ago. The app keeps saying I have notifications when I can't find anything to respond to. Right now, when I launch it it...

QR code for shipping no where to be found

Where is the QR code for shipping items and and printing the shipping label from my eBay account?The my local post office needed a QR code which was nowhere to be found. I touched the print icon when at the post office and nothing happened. No printe...

Unable to open Ebay messages

Is anyone else having problems opening messages, on the ios iphone app. I can see everything else but not the messages. I have uninstalled and reinstalled the app. Still no help. Can anyone offer a suggestion?

Retrieve w2 documents

Hello , I can not retrieve my w2 form from eBay. I forgot my password and can not reset it. Can you send a hard copy they the mail or help me retrieve this document ?

Technical issues with “purchases” tab

For some reason, the purchases tab on the app is displaying items I’ve purchased in the past, despite clearing them from the history as soon as I received them in the mail. The past items are also unable to be removed from the history.

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User avatar by Rising Star
  • 103 Views
  • 0 replies
  • 0 helpful
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