Mobile Apps

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How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

App crash

The app keeps crashing

My new address

Hello I placed 3 orders and it shows my new address but when the packages were sent it went to my old address...... could you please help me? What didn’t it show the new address? Please help me!!!!!

app login verification issues

Contact info verification button not workingUnistalled awveral times since mid decemberTried on other devices with same effectSo account bug / hack Running android v7 on lg v10No phone issue nor screen issues ...Any ideas from ebay support ??User - M...

App signing in not working

Verifying personal information

I've been hoping to start selling on ebay again and have successfully updated and verified my personal information except for the phone number. It just kept on saying we've sent you a code to your mobile number but the code never arrived. Please note...

Sold/Completed Option in android app gone

Hi there, I'm using my Ebay app on a Samsung Android. I'm trying to find the "sold" and "completed" option and I can't seem to find it. The option is completely gone from the app. Does anyone know how to locate it or did Ebay just completely remove t...

Resolved! How do you delete drafts

Filters besides “best match” aren’t working

I have a couple saved searches with filters of newly listed so I can keep up if something new pops up that I’m looking for. It was working fine up until a couple days ago, now it’s flooded with random listings that have nothing to do with the saved s...

Android app will not take photos on my tablet.

Greetings Ebay I purchased a new tablet to take better pictures to list items. When I went to list some items, I was able to scan the barcode to list. However when I went to take a picture of the item, there is no option to take a picture. I'm at a l...

Ebay app not connecting

Ebay app not working, not connecting in 23455 area. Can't sign in and can't browse categories for past few days. Web based Ebay works, just the App does not connect.

App forgets me

I’ve been selling on eBay for quite some time & almost always use the app for listings. Today, for the first time since forever, when attempting to publish a listing, I was prompted to enter my email. Then to enter my zip code. Is anybody else having...

App’s stopped showing full purchase history

The app has recently stopped showing my 2021 purchase history before 15/08/21. I can select 2020 or 2019 history and all purchases for those years are displayed but if I select all or 2021 it will only show me purchases made since 15/08/21. I’ve trie...

Cash register ca-ching -sound on selling

I started getting a Cash Register sound notification when a sale was made but now it has stopped giving me a notification. How do I get notifications back?

Apple Pay issues

If I add an item to the basket, using a non-Apple device, then try to buy the item later on an apple device (iPhone, iPad, MacBook, etc), Apple Pay doesn’t appear as a payment method on the apple device. The item must be removed from the basket, then...