Ask a Mentor

Forum Posts

Sorted by:

What to do if I was scammed

I buying something from someone online and they asked me for eBay gift card so I did and they took all my money

Recently some sellers advertised books to sell on eBay. But the ads were misleading.

Recently some sellers advertised books to sell on eBay. But the ads were misleading. Because I ordered a real book made with paper. But what they sent you is not a physical book, but a digital copy of the book. The first time, I just accepted. But I ...

Traveling with insurance

If I get the insurance that eBay sells for a camera that I plan on using for my trips outside of the USA, more specially Vietnam. Would I still be covered by that insurance policy even if I am not in the USA?

POLO SPORT recalled about a month after I bought it and was not informed about it for over a year.

@links to members It is still available as far as I can tell with 173 more available. What the hell ? Am I needing a lawyer now ? It claims to be severe.

Resolved! update returns policy in ebay store

How do I update returns policy in ebay store

Resolved! Shipping

I just ordered two books and want them sent to a different address

Were I can see email buyer for shiping digital item?

Hello, I sold a digital product but I can't find the buyer's email to send it. I wrote to him but there is no answer. I sent him a download link via eBay Messenger. But I would still like to know how to send a digital product if I don't see the buyer...

Resolved! Wrong size of the shoes

I have ordered 11,5 size, but got 10

Resolved! I want to issue a refund and I don't want the buyer to ship the product back.

I sold an item for $24. It appears that the item is missing parts so I issued a full refund. Because of the price of the item, I don't think it's economical for the buyer to ship it back to me. How can I ensure that the buyer gets a full refund and d...

Selling lancets to check blood sugar

I'm selling new Accu-Chek FastClix Lancets like I've done many times but got messaged by Roche, the manufacturer, saying I can't list them as new, because they don't guarantee the product warranty. There are many New listings for them, and I've bough...

how can i get more of my listings to be eligible for sending offers?

why are only a small percentage of my listings send offer eligible?

Incorrect Address

I just made my first sale and the buyer said the address is incorrect. What do you do in these cases? (New Seller)

Item was returned to me because invalid address.

So an item i sold was returned to me by the shipping carrier stating return to sender non deliverable as address unable to forward. I've reached out to buyer multiple times and no response. Not sure what to do at this point. Has anyone ever had this ...

Resolved! Time period for a sale item.

I entered items for sale and could not get a time limit for each such as 5 days, 7 days, instead all I got was a 30 day time limit which I did not choose!! How do I change the time period to 5 or 7 days??

Damaged packaging sent by seller

The seller knowingly sent an item in damaged packaging that is dirty, damaged and torn. They refuse to acknowledge it even though they sent it that way. They do not accept returns but offer no recourse to make this right. I have sent them 3 photos of...