Regards,
Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!
@thestuffyouwantguy wrote:
Any idea's what is going on with the eBay Shipping Calculator. Since yesterday, it is no longer applying the added costs for the NonStandard Fee related to Dimensions (i.e., 23 inches/32 inches). Question is for those listings that already have the Dimensions applied to shipping, is it going to charge the Buyer correctly?
Hi @thestuffyouwantguy! I'm not aware of any intended changes to the shipping calculator. Let me see what I can find out from the shipping team. Thanks!
*****Follow-up (04/28/2022)*****
The shipping team was able to recreate this and are working on a fix. Thanks for bringing it to our attention @thestuffyouwantguy!
*****Follow-up (04/29/2022)*****
Good news @thestuffyouwantguy! The issue has now been resolved. The Shipping Calculator and label charges include the USPS non-standard fees where applicable and they said sellers will be reimbursed for any impacted transactions.
Hey @valueaddedresource as soon as velvet has an answer for you she'll follow up on that thread. As of now we unfortunately don't have an answer for you just yet.
@a_c_green wrote:
jasmen@ebay wrote:
Hey @pburn I appreciate the feedback for sure, you'll want to keep discussing that here with Sheila she's collecting everything there. Thanks so much!At the risk of stating the obvious, the only person not discussing the topic there is... Sheila.
It should not be a post-and-run forum: if you're going to drop a big announcement there, at least stick around to discuss the topic with people who are concerned enough about it to ask questions of you.
@a_c_green I will make sure this get's addressed, thank you!
- last edited on by
velvet@ebay
Subject: Return Flow Issues
Quite some time ago eBay eliminated the ability for Sellers to mark a Returned Item received, WHEN will this be corrected and that functionality put back in to the Return Flow?
I know I am not the only member to report this or make this request but from my own experience in using "Comments" or "Tell us what you think" links PLUS a specific thread about it with eBay looped in it has been about a month.
It would be nice to have confirmation that 1) it has been corrected or 2) advised exactly when it WILL be corrected.
Regards,
Mr. L
-----
Edit: A reply to your question can be found here.
@vintagecraze50 wrote:
I recently has a terrible time getting a Fed Ex Express 2 Day package to a customer who could not be home during normal working hours to sign for a direct signature required package value around 500 dollars. This Fed Ex label was purchased from EBay’s account with discount. There was no way in heck I could make any delivery instruction changes to this label to allow for the driver to get this package to the customer at 6pm or later. This particular customer lives 60 miles from the nearest pick up location where they could retrieve it with ID. The package went back and forth with three delivery tries to here home and back to the place 60 miles from their home. I called Fed Ex at least 7 times trying to get delivery instructions approved to deliver at 6 pm. No way could they alter this because this was bought on my ebay account and not through my personal Fed Ex account. Any way you guys can do something where a request for later delivery could be added to these labels when they are purchases here, on the ebay account, rather than personal Fed Ex account?
Hey @vintagecraze50! There's no way for us to go in and update that request for you. It sounds like the buyer is going to need to travel to FedEx to pick it up if no one is ever going to be home to sign for it.
Should they not do that, and the item is returned, then you have a few different options. The first would be to refund them minus the shipping you would be out. The second is to offer to reship it. That would have you purchasing the label outside of eBay and entering any instructions you'd like. I would only do that if the buyer is willing to pay shipping again though. You shouldn't be out those funds.
I will pass on your suggestion about including shipping instructions into the eBay labels flow though. I can see how something like that would've been helpful in this situation.
