Inceptions
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- last edited on by
jasmen@ebay
Hi jasmen@ebay
Are you lonesome?
(When I first tried to find the link, there wasn't one for this week (had to refresh the page), so that might account for the delay in arrivals...)
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Edit: A reply to your question can be found here.
@inceptions wrote:
Hi jasmen@ebay
Are you lonesome?
(When I first tried to find the link, there wasn't one for this week (had to refresh the page), so that might account for the delay in arrivals...)
Glad you were able to make it, we're happy to have you here! Not totally lonesome, I still have velvet@ebay here with me!
@pburn wrote:
RE: Community team to start accepting solutions for posts
It's unclear to me--and several other participants in the referenced thread, exactly what issues this new process is supposed to address. I certainly have issues with the "solution" process as it stands:
- People who select their own post as the solution.
- People who select just any post as a solution, thinking it closes the thread from further posts.
- People who select an incorrect answer to their question/situation.
- People who select whatever post seems to best agree with their rant.
This new approach doesn't address any of those issues, so what is the point of having a Community Team member select the solution for someone else's thread? Why has the Community Team decided to implement this practice? What did the Team identify as problems with the solution process, and how does this practice resolve those problems? It seems to me to be nothing but intrusive and self-serving.What exactly is eBay doing with these threads that have been marked with a solution? Are they being put to some use by eBay? Are they being catalogued or indexed or compiled in some fashion? Is there a reason this has become so important as to take up the meager time and resources available from the Community Team?eBay uses this Community as a de facto Customer Service option when CS can't or won't provide assistance on a particular issue. To have eBay interfere with the "solution" process without giving an explanation of why this decision was undertaken undermines posters' confidence in the process.As stated by the OP of the linked thread, this change will not affect the "Ask a Mentor" board--which eBay controls via their Mentor program--and there's already a partnership with Limitless that eBay controls through their supervision of those participants. Khoros moderators have the authority to enforce the Community Rules of Engagement (and I'm thankful for that). If eBay wants to now control the "solution" aspect of these discussion boards, what's next?Maybe eBay should invest a little more--or a lot more--in the training of Customer Service reps so members wouldn't have to rely on other members to help resolve their issues through this Community. So many of the threads started on these boards refer to previous contact with Customer Service that was not at all helpful. It might be a better use of the Community Team's time to help develop training tools for CS instead of monitoring these discussion boards looking for "solutions" to other members' threads.Another member posted in the above thread, "To the average poster, the post will look the same as one where the OP accepted the solution." This might be the most offensive, egregious, deceitful part of the whole procedure. Not even identifying that the solution has been chosen by an eBay employee? How many times are "regular" posters accused of being eBay employees? Now, this will give people further ammunition to make that charge--and they just might be right, in a manner of speaking.
Hey @pburn I appreciate the feedback for sure, you'll want to keep discussing that here with Sheila she's collecting everything there. Thanks so much!
@fern*wood wrote:
On my seller dashboard under "return rate", I used to be able to click on "see all returns" to track my returns to see when old ones would roll off. That now takes me to an "All Selling" screen or some seller hub hybrid. I can't find my list of returns. I know they are probably around somewhere, but where can I find them now?
tks
I see what you mean @fern*wood. I'll get this reported and in the meantime, you can find your return info by clicking into the Orders section and then selecting Returns from the options on the left of the screen.
@carlqsportscards wrote:
Why is everything underlined on the overview page all of a sudden? Anyway to switch it back?
Hey @carlqsportscards can you try it in a different browser to see if it makes a difference, or an incognito one?
