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velvet@ebay
Good afternoon.
Included here is a screen shot of the "report an item" form. Can you suggest the appropriate selections to make when reporting an item that is in the "incorrect category" using this form? I am NOT speaking of the usual fraudulent litings posted by three day old accounts selling $50K Rolex watches for $2k that post purposely in the incorrect categories, for fraudulent purposes.
I am speaking of typically consistently good sellers that perhaps inadvertently choose a first or "second" category that is inappropriate.
Some examples might be large wall mirrors or such other home decor, aquarium supplies, ceramic dinnerware sets, pots and pans, and auto parts etc. in the "travel" category. I find it highly unlikely someone is going to want to take that 3 ft. diameter wall clock on vacation.
What selections should be made in EACH section the form?
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Edit: A reply to your question can be found here.
@siamjane8 wrote:
Good afternoon,
Has there been any information or timeline provided as to when we can see some improvement with the new listing tool while using it on a desktop. There has been allot of feedback given and we want to know if it is being taken into account and how long until we can see it adjusted or the classic access given back
Thanks
Hey @siamjane8 we have bubbled up all the feedback we got from the new listing tool and they are looking into it for sure. Thanks so much for taking the time to let us know your thoughts, it's super helpful!
@ittybitnot wrote:
Good afternoon.
Included here is a screen shot of the "report an item" form. Can you suggest the appropriate selections to make when reporting an item that is in the "incorrect category" using this form? I am NOT speaking of the usual fraudulent litings posted by three day old accounts selling $50K Rolex watches for $2k that post purposely in the incorrect categories, for fraudulent purposes.
I am speaking of typically consistently good sellers that perhaps inadvertently choose a first or "second" category that is inappropriate.
Some examples might be large wall mirrors or such other home decor, aquarium supplies, ceramic dinnerware sets, pots and pans, and auto parts etc. in the "travel" category. I find it highly unlikely someone is going to want to take that 3 ft. diameter wall clock on vacation.
What selections should be made in EACH section the form?
Great question @ittybitnot! You would want to select the following options:
@valueaddedresource wrote:
I see adsteam@ebay had time to stop by and make a post promoting their latest blog with tips for optimizing keyword strategies, but hasn't had time to create a sticky post with the additional information/clarification about the marketing terms update that velvet@ebay shared earlier today.
While I appreciate Velvet's answer, odds are it's going to get lost as post 99 out of 100+....any chance we can get it posted separately as a sticky topic in the appropriate place too?
We appreciate your feedback @valueaddedresource, we're looking into whether or not this is something that can be done. Thanks!
@siamjane8 wrote:
So are you saying that there is no plan in effect yet to change it to work on a desktop yet.
@siamjane8 as soon as I have any updates I'll be happy to share them for sure!
@carlqsportscards wrote:
Lately when I click on ship your next item, it sometimes goes to one that I've already purchased a label for.
Hi @carlqsportscards! I do see a recent issue surrounding bulk shipping pages showing old orders that they have already shipped out. Is that what you're experiencing? Are they bulk shipping labels or individual?
@momdadsstash wrote:
It doesn't apply to me but has any thought ever been given to be able to only give a partial refund for new, unopened items that a buyer returned opened and/or tampered with?
It's bad enough to have to take some returns, plus pay to get them back AND no longer be able to sell them as New...or in some cases, not be able to put them up for sale at all (hygiene issues, for example)
Hi @momdadsstash! There are instances in which a partial refund can be issued and you can go here. On top of that, we encourage sellers to report buyers as necessary.
