Inceptions
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The package size is ignored for a Flat Rate Legal Envelope. Did you mean to choose Priority Mail weight-based?
@dentalsales4u wrote:
Hi Jasmin@ebay
I received a credit card dispute today from a buyer who made a purchase on March 21st and shipped same day. Since this item sold for $799.99, it shipped with signature required via FedEx.
It was delivered and signed for at 12:00pm March 24th.
Buyer contacted me last week stating he never received the product (I don't know why he waited so long to notify me).
He said the tracking showed delivered, but didn't know who the person was that signed for the package.
I suggested he contact neighbors to see if they would have the package since it does show delivered.
I never heard back from him, so I figured he located his parcel.
Today, I received a charge back stating item not received.
I uploaded the one photo you're allowed which showed the tacking number, address shipped to and delivered to, date & time of delivery plus the person who signed for it.
I contacted FedEx and was told they showed delivered, but after 7 days of delivery, they can no longer investigate where it was delivered. I would lose any insurance claim since it shows delivered.
I feel I'm caught between a rock and a hard place on this one.
Am I protected by eBay for something like being the listing was a TRS plus listing and I did everything right?
Hi @dentalsales4u! Sorry to hear you're going through this. There are protections for sellers during the payment dispute process and you can go here to learn more.
@dentalsales4u wrote:
How long does it take for a return to close?
I had 3 returns that had the seals broken and opened when returned.
I did a 10% reduction in the refund.
The refund was done on April 13th, but they are still open.
How long does it take before they close?
Hey there @dentalsales4u they can be open for 30 days from the last action. You're welcome to reach out to the buyers and ask them to close it out as well or wait for them to time out.
@dhbookds wrote:
Just for info..........I watch this by refreshing the page every once and a while......... and, as reported and acknowledged and being worked on, the refresh usually take me to the last post.....not the most previously read post..... With that history, I'm now being taken to the first post on about every 2nd refresh......in other words, not consistently........but my first observation of this phenomenon.
Thanks for letting us know about this new anomaly @dhbookds. We'll be sure sheila@ebay is made aware.
Thanks for joining the weekly chat this week - it is now closed from further replies but we will continue to work through to ensure that questions receive a response.
@clarkphilatelics wrote:
It appears that eBay reports total monthly sales totals on the 1099-K sent to sellers early in the following year. Why are total sales omitted from monthly statements?
I reached out to our payments team directly for this one @clarkphilatelics once I hear back from them I'll let you know!
@joplinbargainreseller wrote:
Hello everyone, how are you?
Here is a question or two. Why do my Item Specifics change apparently on their own? I have receive notifications that I needed to complete multiple item specifics. I thought this would be odd do to the fact that I can not post a listing unless all my item specifics are completed.
I have also had the shipping change from Buyer Pays to Seller Pays. Which has cost me on two occasions.
Thank you and please have a great year.
-Diana-😊
Hello @joplinbargainreseller they shouldn't be changing on their own unless the option you have filled out no longer exists, then it's just removed. On those occasions where it's changed, are you listing on the app or mobile? You may need to just fully clear out your cache and cookies to help avoid any issues with the listing process. If you see this happen again please make sure to reach out to CS so they can take a deeper dive, thanks!
@saturdaystoys wrote:
Thought I've successfully logged into my account several times today... and only had to enter Captcha information on the initial try... I've been in and out of the eBay site all day... with only one exception. Today, I'm getting an additional Captcha request when I attempt to look at my own Feedback. Why would just reading the Feedback report require an added layer of security? I'm not even trying to post feedback... but the system now defaults to Captcha with any attempt to view my own Feedback page.
Thoughts?
Hey @saturdaystoys! The captcha is a way websites help to prevent spam, automated extraction of their data, etc.
I've experienced it myself in areas that seemed odd. It's most likely something on the back end triggering it though. If you've already tried clearing the cache and cookies and using different browsers and you continue to get that prompt, then it would be good to contact Customer Support to have it looked into further.
@thestuffyouwantguy wrote:
Yeah, others are seeing also. I asked the question earlier in a Community Thread and provided an example. eBay Shipping not Calculating (including) NonStand... - The eBay Community
Thanks @thestuffyouwantguy! I'll try to follow-up there too once I have a response from the shipping team.
