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Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Bullet Points not appearing on listing descriptions (Firefox)

Tested a few browsers and this appears to be exclusive to Firefox. Using bullet points in the listing description like this:Leather5"W x 7"HEasel BackThe bullet points are not showing up on the listing description in edit mode or on the live listing....

Home Page Down Cannot List Items

I have been trying to list daily and for over a week I can get the first listing done, but then I get an error message saying home page is down but the rest of Ebay is fine. It is not. I am repeatedly stuck on error message page. I have refreshed eve...

Listing Descriptions Not Showing Up - Anyone Else Have This Going On? EBAY PLEASE FIX THIS!!

For several days now when I bring up my own listings to modify or just look at them the page begins to load properly, but when it gets down to where the Listing Description part should be that is replaced by a large box with what we've all seen as th...

daily problems with the "Backstory" server

After a while of browsing the site the "backstory.ebay.com" server lags out and crashes. No amount of logging in and out solves the problem, and neither does cleaning out your browser and cookies. Messing with privacy settings and extensions is also ...

Item description from the seller IS MISSING IN ALL MY LISTINGS

Item description from the seller Is missing in all my descriptions since Friday the 3rd - Can't ship item without stock number in item description. This is probably another one of ebays; attempting to embed AI into the description field software clus...

eBay continues to try to get your phone number….

eBay constantly attempts to get ya to fork over your phone number…..NO DOUBT SO THEY CAN SPAM YA AND SELL YOUR NUMBER….DON’T BE THAT DOUMB

Descriptions Not Loading

Has anyone else noticed that some seller descriptions aren't loading? I've tried clearing my cache/saved site data and it didn't help. It doesn't do it on every single listing, but enough of them to make me think that it's a site problem since it's o...

eBay's Latest Glitch...

This is my listing view for seller's description.

multiple pics can't be viewed; none can be enlarged to view

When a seller has multiple pictures of a item, only the first one can be viewed. No matter how much I refresh the page, the other ones cannot be viewed. Also, none of the pictures -- including the first picture -- can be enlarged by putting the magni...

I create a listing and then lose all my work when I try to submit

I keep getting this page which causes me to lose all my work in creating a listing; We've looked everywhereLooks like this page is missing. If you still need help, visit our help pages

Thumbnail Size & Search Result Size Broken?

We have noticed the past few days that the search results & thumbnail size default to LARGE no matter what size you choose in the options. The option size applies correctly on the options tool, except the size doesn't change in the search results. We...

We've Looked Everywhere.....(child in orange coat)....blah blah

Like many, I've been intermittently experiencing the frustration of the "We've Looked Everywhere..." glitch - on my desktop, but not on iphone app. It has become MORE common. I called customer service and to my surprise, the agent admitted that this ...

Search function

I am typing in very specific searches and its returning items not even closely related to that i typed in.

Resolved! Item Description Gone from Sold Item

The item description is missing from an item I just sold. I use the item description box to find my items in my inventory, so I need this information.

Seller hub orders "to ship" shows same old orders already shipped no current ones

When going to seller hub orders page, listings of items to be shipped do NOT include the orders that need to be shipped, but continues to tell me to ship the same 4 items every day (which were shipped days ago), resulting in an inability to print shi...