Report eBay Technical Issues

Forum Posts

Sorted by:

Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

NO SALES - PERIOD

We've moved this thread to the appropriate board, please click the link to find the new location.

EBay Standard Envelope Not Working for 2-days

Cannot purchase or print an EBay Standard Envelope Sat May 11 or Sun May 12 AM — is there any news or outlook for repair..?

Glitch when accepting counteroffers on the app

I have noticed the same glitch on the app on two separate items in the past week. When I receive a counteroffer and I go to accept it on the app, the item is not actually being registering as sold. It is instead sending an offer of the same amount th...

Resolved! Seller Hub Active Listings Display Issue

I just packaged and printed a shipping label for an order I received this morning. The six items in the order were OOS and I am not going to replace the items. So, I clicked on Out of Stock and ended all six listings. When the listings ended, the pag...

Cannot upload pictures to listing

I have tried uploading JPegs to my listing, but saying they are the wrong format!? Cache cleared - pictures are correct format (have even changed the size of them to see if this would help - using Windows 11 and on Google Chrome - any ideas??

Missing notification for Sent / Accepted Best Offer

I sent a "best offer" to a seller,it was NO notification, and there is still nothing, for Sent / Accepted Best Offer in the "Bids / Offers" menu .Apparently the seller accepted the offer, and i was automatically charged for the item, (which was surpr...

Rate This Item in Feedback

Making the new "rate this item" a compulsory part of feedback is a mistake. On many purchases I would have been happy to provide positive feedback on the seller, but did not want to rate the item. Please make "rate this item" optional. I hope someone...

Thumbnail Size & Search Result Size Broken?

We have noticed the past few days that the search results & thumbnail size default to LARGE no matter what size you choose in the options. The option size applies correctly on the options tool, except the size doesn't change in the search results. We...

Listing Problem- Locking up after each listing for several hours

Since yesterday, every time I make a listing and try to list another one, the system won't load again and I wind up waiting a couple hours to be able to list again. Even if I click done instead of sell similar. Is there a problem currently being work...

Resolved! Why are USPS Tracking Page and Ebay Delivery Information not in sync with each other?

Hello,Ebay says `Item delivered!'USPS says "Delivered to Agent for Final Delivery" and that status is stuck forever. Why is that? (It's not a 1 time only thing. I've seen this may times with my items. I already had my items delivered 3 months ago but...

$100 Credit for Offsite Ads Campaign

Hi all! When I received the offer on November 15th for Ebay's promotion "$100 Credit for trying Offsite Ads" I accepted it right away. Then, I began my campaign the same exact day. So far I have incurred $15 - $20 worth of fees. I am a little concern...

Ebay Calculator Changes are Putting Large Weight and Size Items in Envelopes Packages it Shout Be Ch

Ebay Calculator Causing Lost Money on Sales Because it Does Not Calculate Size and Weight Properly.

Cannot scroll my phone watchlist after popup to install app.

I've highlighted this before and thought it was fixed now but my watchlist scrolling is disabled again. This happens after a popup on my phone screen occurs inviting me to install the app. Irrelevant of the answer I cannot scroll my watchlist after i...

Customer Support

I have been using eBay for 24 years now. In all that time I have never seen, the customer service side in such a state. It is near impossible to contact a human being in order to help solve a problem. When you call them, Ebay, you get an endless Loop...

Over scratch eBay card

I got eBay gift card of $200 and I mistakenly scratch the last 3 digit number off and I’m unable to use the card so please I need help to get it all fixed please