Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Item delivered to Florida instead of Canada?

Today I had a buyer file an INR on a package that shows as delivered, but tracking shows it was delivered to Florida. The buyer is in Canada and the eBay Delivery Services label had a Canadian address on it, so I'm very confused. I'm not sure what to...

Mailing-Delivery Problem

Mailed package to Panama City, Florida on 2/3/2022 - it was scanned in 2/6/2022 in Atlanta Peachtree GA Distribution center - and no further info was listed in the tracking - it seems the package has dropped off the face of the earth!! I filed a miss...

please help

i got an email from someone today for a chevy silverado 1500 from a Cora Harter she says shes in the military andf is supposed to have it shipped to us by you for purchase do you have any thing on record for that? now what should i do?she says ebay s...

USPS no longer refunds shipping on packages they damage only if lost

This is an FYI because the rules have changed. I sent a camera via priority so automatically insured. The customer claims it was damaged in shipping and sent pics of the damage. I filed the claim and sent the pics, had the customer hold onto the item...

Resolved! eBay Standard Envelope for Orders That Sum to Over $20?

Hi, does anyone know of a way to split an order so I can ship with eBay standard envelope? Short of it is I have an order for 3 cards worth $10 each. I assumed I'd be able to generate 3 labels and send in three separate eBay standard envelopes. Howev...

multiple purchases, 1 buyer

My buyer wants items shipped together; how do I handle the extra shipping label?

Resolved! Why dont I get more shipping options on my phone?

Resolved! Media Mail received with "Received without contents At" stamp

So I shipped a book as "media mail" that the buyer received with a "Received without Contents At" stamp on it.Because I did not purchase insurance for it and I shipped it as media in one of USPS's cushion envelopes instead of priority (for example) I...

Buyer paid before amended invoice

Hopefully this will make sense! A buyer bid on 4 lots from me and won the auctions. Buyer contacted me before end of auctions asking if I could combine shipping if winning the auctions. I agreed. Each auction the buyer bid on was already boxed up in ...

EBay International Shipping

Oh my gosh, I need help. A buyer opened a case saying they still haven't recieved thier item. Tracking hasn't updated since January. This package was going to Canada. I did call eBay, and the guy said that on thier end the shipping was cancelled by m...

Shipping error

I am new to eBay and very inexperienced. I had only intended to sell two items and it has been a futile struggle from the beginning. The main problem has been that I miscalculated the shipping and had to cancel labels and order new ones according to ...

Resolved! Packing Slips Appear Not Possible to Print with Purchase of Shipping Label

It's possible that I'm simly working from a browser that is too old, but it appears Ebay offers no option to print a packing slip without purchase a label. I do not purchase labels. I found something by going to "other shipping options" but it is as ...

Speed pak delivered but no package

Speed pak is NOT reliable. Do not buy from sellers using it. I was notified by eBay item delivered. I looked in mailbox and surroundings and no package. I called usps and provided Speed pak tracking number..they say they can't verify that..they need ...

Resolved! Is there an problem with the Jersey City NJ USPS hub?

Once again I have a package apparently stuck at the Jersey City NJ USPS hub. What is wrong with that facility? I have an item I sold and shipped by media stuck there for a week, this is the third time this year, always at that facility. Anyone else h...

International Fee

Hi, I was just wondering if anyone has the issue that I have been having. When selling an item, I exclude all countries other than the United States. So when I sold an item, Ebay sent me the shipping address which happened to be in Oregon. Then after...