Shipping

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Envelope size

When calculating shipping prices. There is space for three numbers for envelope size. I put in the numbers that are on the envelope box - but not accepted. This is the envelope size9 1/2 x 8 x 11 5/16

Help finding least expensive shipping to UK from US

Had a request from a UK buyer to make an exception to my domestic only sales policy. This would be a fairly simple shipping project, quilt patterns (unbreakable) and weighing under 2 lbs. I am gobsmacked by the rates I have been able to find. Is ther...

Resolved! JICYMI...

...Just when You thought You had Your shipping costs under control...https://www.ecommercebytes.com/2021/11/01/pitney-bowes-adds-capacity-will-raise-rates-6-in-2022/Think Again!!!

How can I refund a portion of the shipping cost a customer has paid.....

I had an item listed as PRIORITY MAIL. The customer paid for the item and shipping and then requested the item to be sent MEDIA MAIL. How do I refund a portion of the shipping cost back to the buyer?

I can no longer buy shipping labels from Managed Payout. What happaned?

I went to purchase my shipping labels for my orders and noticed I can only pay for the labels using PayPal. I was using Managed Payout for all of 2020 and most of 2021, hell I was using my Managed Payout just last week for labels. Why the change all ...

Item not received case when buyer provided insufficient address

Buyer's item was supposed to be delivered 3 days ago. The tracking shows "insufficient address." Today I got two messages within minutes of each other. One says "I forgot to add address number, please resend." The next was an item not received case t...

The best Joke of the year

Ads just pushed to me.

Resolved! Mailing to post office box

I got an email that buyer wants item sent to post office box but states "you don't except post office box addresses". I cannot find any info on this. Is it OK and safe to send to post office box or is that not an accepted practice. I did not know I d...

Buyer Bought Pickup Only Item, Is 10 Hours Away

Hello,Recently I sold a large item on Ebay and have messaged the buyer twice regarding it.The first time was to start a conversation on when they would be picking the item up, as it was for pickup only, and the times I would be available for pickup.H...

Resolved! Item dropped off at USPS 4 days ago still says 'USPS awaits item' on delivery day

Hi, I sold an item on Sunday, October 24th, and printed a label the same day. I did not ship it until Tuesday, the 26th due to personal issues. I dropped it off in-store in the self-service drop box with the big lever on it. This is where I usually d...

FEDEX ONLY as shipping option, EBAY allows PO BOX buyer to buy. HUH???????

I have FedEx as the only option selected for a listing. The Buyer purchases the item, even though they have a PO Box. FedEx cannot ship to a PO Box. Why doesn't Ebay's system catch this, when the buyer is registered with a PO Box? They allowed the sa...

FedEx NOT Guaranteeing Express Shipping

I had a buyer pay extra for overnight shipping last Wednesday. It should have been there on Thursday.He contacted me this morning that he hadn't received it yet.I reached out to our FedEx rep to find out what the deal was since tracking didn't give a...

Good news - bad news.

GOOD NEWS: there will NOT be a postal price increase in January 2022. BAD NEWS: Beginning in July 2022 postal rates will adjust TWICE a year (every 6 months). https://www.ecommercebytes.com/2021/09/15/usps-to-raise-rates-twice-a-year/

Sri lanka post Temtorarily Suspende to United States

Hi, I sold an item on Saturday, November 6th, I did not ship it until Monday,08th due to service temporarily suspended from Sri Lanka post to United States. what is the solution for buyers paid from United States and Active listing to united states B...

DGM SmartMail Expedited why seller cannot give tracking number ?

Ok this service for shipping is a trash way to save some cash. Why is it that seller cannot provide a tracking number if this method is through DHL and the USPS !?!? So at this point I have no idea if package was really even mailed out , I ordered on...