Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Shipped to Guam in error

I shipped an item to a buyer in ID. It should have been delivered by USPS last week. The tracking shows it went to Guam and it is now in Hawaii. I saw posts that this has happened before. What is the issue? Is there a problem with the bar code ebay p...

Is the shipping label purchase a must?

I finally sold something on my ebay store over the weekend. The customer paid $3 or so for shipping, as noted on my ad, but then I had to pay $8.15 or whatever for the shipping label? So, basically my $20 item made me $11.85. Is this normal?Thanks to...

UPS damaged claim form- who fills out me or buyer?

Hi, I'm confused, I would think the shipped (ME) would fill out the UPS claim form but on the paper work it asks for consignee phone number, email. These items are not allowed to be shared I thought per ebay rules. I've tried to send attachments thro...

EBAY NEEDS TO FIX GSP MISINFORMATION or FOLLOW THEIR OWN RULES!

Long time seller here, have been using the GSP to protect against International shipments and its pretty good overall. 1 major defect is when an item is not received ebay immediately takes your (seller) money and sometimes refunds the buyer out of yo...

Resolved! Ebay Standard Envelope - Any Improvements??

I stopped using the ESE some time ago because of their lack of tracking ability and general failure in delivery. Originally thought it was a great idea turned sour due to lack of planning or "greasing the right palms" to get the USPS to follow throug...

Ebay small envelope labels

Hi - I just started using Ebay standard envelope shipping and I am interested in finding out how others print their labels - At this time I use regular paper and tape the labels onto an 3x6 "envelope . This seems like a lot of work - There has to be ...

Resolved! "RESCHEDULED TO NEXT DELIVERY DAY": Should I worry?

I sold an item for $665. It's my first sale on eBay. I've been checking in on the tracking number to make sure everything's going smoothly. it was supposedly delivered on the 23rd but I guess the buyer wasn't there to sign it, so they rescheduled it ...

WHEN WILL EBAY MAKE COMBINED SHIPPING EASIER FOR BUYERS?

Recently I have had buyers requesting information on combined shipping. I have responded and in some cases the buyer just went ahead and purchased the items and I refunded them the difference. I have, however, noticed that after responding to the req...

strange FedEx tracking shows delivered but not delivered

Nov 7, 20217:51am PSTOn FedEx vehicle for deliveryTACOMA, WA 98424Nov 7, 20216:43am PSTAt local FedEx facilityTACOMA, WA 98424Nov 7, 202112:27am PDTDeparted FedEx locationTROUTDALE, OR 97060Nov 6, 20215:00pm PDTDelivered Nov 6, 20212:00am PDTArrived ...

Envelope size

When calculating shipping prices. There is space for three numbers for envelope size. I put in the numbers that are on the envelope box - but not accepted. This is the envelope size9 1/2 x 8 x 11 5/16

Help finding least expensive shipping to UK from US

Had a request from a UK buyer to make an exception to my domestic only sales policy. This would be a fairly simple shipping project, quilt patterns (unbreakable) and weighing under 2 lbs. I am gobsmacked by the rates I have been able to find. Is ther...

Resolved! JICYMI...

...Just when You thought You had Your shipping costs under control...https://www.ecommercebytes.com/2021/11/01/pitney-bowes-adds-capacity-will-raise-rates-6-in-2022/Think Again!!!

How can I refund a portion of the shipping cost a customer has paid.....

I had an item listed as PRIORITY MAIL. The customer paid for the item and shipping and then requested the item to be sent MEDIA MAIL. How do I refund a portion of the shipping cost back to the buyer?

I can no longer buy shipping labels from Managed Payout. What happaned?

I went to purchase my shipping labels for my orders and noticed I can only pay for the labels using PayPal. I was using Managed Payout for all of 2020 and most of 2021, hell I was using my Managed Payout just last week for labels. Why the change all ...

Item not received case when buyer provided insufficient address

Buyer's item was supposed to be delivered 3 days ago. The tracking shows "insufficient address." Today I got two messages within minutes of each other. One says "I forgot to add address number, please resend." The next was an item not received case t...