Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Shipping label I just printed through ebay says alreday delivered

I called ebay, says this is a system problem is anyone else experiencing this?

BUYER IN EUROPE RECEIVED PACKAGE & ITEMS DAMMAGED

A buyer received his shipment (4 Hot Wheel cars) in what appears to be eastern Europe. He sent several photos showing significant damage to the box and contents and is asking me for help. Who should he contact?

Buyer is getting upset that the item is arriving late

Hello, I've been selling online for a while and have had delays on my items being delivered. I know it's not my fault because I usually take them to the post office 1-2 business days and it's in the hands of USPS, which is the courier I use. Recently...

Issues with customers buying due to freight shipping

We have several large items that require freight shipping currently listed. When a customer tries to purchase, it won't let them checkout. Not sure how to fix this issue. It happens anytime someone tries to purchase those items.

Will ship to locations changed on all of my listings

Hi. I found that all of my listings have had the shipping terms changed without my instruction or permission. I do not do ebay global or international shipping on my listings. Tonight, I heard from someone in Canada about purchasing my item and she s...

One thing I didn't know about the EIS program...

... is that when someone in another country buys multiple items using the cart, ebay automatically combines shipping. Or at least kind of. I just had someone in France purchase 12 items from me. Ebay combined shipping weights, so the package they pai...

Scammed by Shipsaver - my story

I have been rail roaded and given the run around by ship saver insurance for weeks and weeks now. I have spend thousands and thousands of dollars insuraing hudreds of package. With my first claim ever with them, they refuse to pay it. Going so far as...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

USPS Issuing Repeated / Recycled Tracking Numbers

Today (09/28) I purchased a Shipping Label (USPS - Ground Advantage). Prior to placing the item in the mail box, I attempted to confirm the Creation /Status. It indicated that the item had been "Delivered" - 2 days prior and the Tracking History was ...

Why can't eBay add the "ESE" eBay standard envelope to the bulk scan sheet. problem solved????

Why can't eBay add the "ESE" eBay standard envelope to the bulk scan sheet.This would eliminate so many problems. There are just to many instances where the "ESE" never picks up a scan and we the seller are punished for this.

USPS tracking showing as delivered before it's even been sent!?!?! Anyone else having this issue?

Today I printed out two different labels for two different items through the normal eBay label creating system, just as I have done for years. I printed them out less than an hour ago and a few minutes later I get a message from one of the buyers who...

Item stolen from gate with "no trespassing" signs.

I recently shipped an item to a seller - Fedex delivered it to the gate at the address - which had a "no trespassing" sign on it. Fedex supplied a picture of the item as delivered at the gate. The seller claims they never received the item. Is this t...

Most shipping options unavaible when creating or editing items

Started today, when creating or editing an item, there are only 3 shipping options available for domestic shipping (but international is fine). I've tried multiple browsers, cleared cache, I use only PC, nothing works. I can't list anything because t...

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Question on using Pirate Ship

Hello all! I want to try using Pirate Ship for shipping and have a question. As we all know when you use Ebay shipping you choose a service and then a shipping cost will appear in the listing according to the buyers location.It seems Pirate Ship will...

No more Greyhound Packages

Greyhound has discontinued their package service. I did not se them every day but I used them often for large packages. Does anyone have an alternative way to send bulky under 100 lb items?