Shipping

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Beware of FedEx incorrectly marking package as delivered

I purchased a pre-loved designer bag from eBay that went through eBay Authenticator who then fedexed the package. It required signature and fedex “delivered” without signature. I spoke to multiple agents and opened investigation case and really had t...

large envelope labels not available to purchase

i have dozens of listings where usps large envelope was an option for shipping, old photos, postcards, etc.. but when the item sells and i try to purchase the label, it isnt even an option... why?????

I did not receive the packag

Hello everyone, I have purchased a DJI Drone and there is a 5-day delivery delay. I'm nervous because I didn't realize that the seller doesn't have any more sales. I want to submit a request but I can't. Has anyone had something similar happen to the...

Since when is Hong Kong excluded from eBay International Standard Delivery

Keep getting this message : .." Something went wrong and we were not able to generate the label " What am I supposed to do ? The buyer paid $15, if I ship through USPS I will have to pay more.

Resolved! Puerto Rico

Just got this message from ebay telling me that they are excited to announce the expansion of eBay International Shipping to Puerto Rico! This proves that ebay has no idea what they are doing! Puerto Rico is a United States Territory and as such the ...

eBay sold me bogus shipping insurance & is actively selling it now.

eBay shipping page shows $100 insurance and is offering additional insurance on UPS Ground Saver shipping . This is not correct, there is no insurance with this shipping service. The shipping option under FedEx Ground Saver shipping shows correctly, ...

UPS missing package

I dropped a package off at Staples for UPS pick up. I printed the label through ebay. The Staples scanner was broken, so they keyed in the info from the preprinted label and gave me a receipt with tracking number. Tracking shows, after 4 days, that "...

Shipping charge not matching eBay estimate?

I preloaded the shipping details and sold the item. Now buyer was charged less than eBay will charge me for the shipping label? Can someone help me understand what I did wrong?

Resolved! Shipping calculator bug?

I have an oversize package that's 66' x 18' x 24' and 24 lbs (I'm rounding up here). The eBay shipping calculator is quoting rates in the hundreds to thousands(!) of dollars except for one option - USPS Ground Advantage which says "$6.10 - $6.65." Is...

QR Code help

Im trying to print a shipping label but my printer is being lazy today it seems, so I want to get a QR code on my phone to show the postal worker to print the label for me. It seems to me that if I chose to create a shipping label originally, I have ...

Buyer received item but tracking says not delivered

I messaged the buyer and apologized they havnt got the card yet and they told me they actually did get it but my ebay is saying not delivered im wondering what to do from here.

Someone from Azerbaijan made an offer on my item. Should I be concerned about shipping there?

Why can I not "contact an agent" as stated on the Ebay site?

Years ago you could talk to a human. I need help with filing a claim for items not received after I purchased Ebay's shipping labels.

Item was accepted at the hub, buyer filed and item not received, and Ebay has a hold on my funds

I sent an item on Nov 26th, it was accepted at the hub and they have shipped it to the buyer. The tracking shows that it is still in customs clearance. Buyer filed an Item not received claim and Ebay has put a hold on my account for that amount. I th...

Resolved! Surprise Fees from UPS

Hi, I am wondering how to eliminate surprise fees from UPS. I have 2 large items and I'm hesitant on providing shipping. I had a bad experience, but eBay helped out with it, but I am worried the next time I won't be this lucky. I'm also seeing a lot ...