Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Tracking issues

In regards to this issue., I have 4 and counting., read the notice, but saw nothing about those items that were shipped already and shown delivered. I went over this pretty well when the questions started rolling in., the 1st one was the guy who orde...

Shipping albums … suggestions?

Yesterday while cleaning out a closet, I found many boxes of old 78s. Everything from classical to Christmas and several “books” of collections. I haven’t done any research on any of this yet and unsure if I will even list them or give them to someon...

Auction where is auto pay used

How to close a bid when using auto pay?

Unpaid postage, item will not be delivered Label bought thru eBay

Paid and printed label via E-bay for USPS Priority mail shipment. Dropped package at local post office on June 20.Message in tracking today:USPS has not received a postage payment for your item. As of June 21, 2025 at 11:25 am, it is being held await...

Shipping label I just printed through ebay says alreday delivered

I called ebay, says this is a system problem is anyone else experiencing this?

BUYER IN EUROPE RECEIVED PACKAGE & ITEMS DAMMAGED

A buyer received his shipment (4 Hot Wheel cars) in what appears to be eastern Europe. He sent several photos showing significant damage to the box and contents and is asking me for help. Who should he contact?

Buyer is getting upset that the item is arriving late

Hello, I've been selling online for a while and have had delays on my items being delivered. I know it's not my fault because I usually take them to the post office 1-2 business days and it's in the hands of USPS, which is the courier I use. Recently...

Issues with customers buying due to freight shipping

We have several large items that require freight shipping currently listed. When a customer tries to purchase, it won't let them checkout. Not sure how to fix this issue. It happens anytime someone tries to purchase those items.

Will ship to locations changed on all of my listings

Hi. I found that all of my listings have had the shipping terms changed without my instruction or permission. I do not do ebay global or international shipping on my listings. Tonight, I heard from someone in Canada about purchasing my item and she s...

One thing I didn't know about the EIS program...

... is that when someone in another country buys multiple items using the cart, ebay automatically combines shipping. Or at least kind of. I just had someone in France purchase 12 items from me. Ebay combined shipping weights, so the package they pai...

Scammed by Shipsaver - my story

I have been rail roaded and given the run around by ship saver insurance for weeks and weeks now. I have spend thousands and thousands of dollars insuraing hudreds of package. With my first claim ever with them, they refuse to pay it. Going so far as...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

USPS Issuing Repeated / Recycled Tracking Numbers

Today (09/28) I purchased a Shipping Label (USPS - Ground Advantage). Prior to placing the item in the mail box, I attempted to confirm the Creation /Status. It indicated that the item had been "Delivered" - 2 days prior and the Tracking History was ...

Why can't eBay add the "ESE" eBay standard envelope to the bulk scan sheet. problem solved????

Why can't eBay add the "ESE" eBay standard envelope to the bulk scan sheet.This would eliminate so many problems. There are just to many instances where the "ESE" never picks up a scan and we the seller are punished for this.

USPS tracking showing as delivered before it's even been sent!?!?! Anyone else having this issue?

Today I printed out two different labels for two different items through the normal eBay label creating system, just as I have done for years. I printed them out less than an hour ago and a few minutes later I get a message from one of the buyers who...