Shipping

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Seller Protections are in place for sellers impacted by severe weather

We are actively monitoring weather conditions across the country and assessing potential impacts to shipping and delivery operations. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping del...

TARIFfS & Fees

Went to PO today to ship a package to Canada. Less than one pound. Shipping $28 ++. Tariffs and fees to be charged to my customer over $110. Oh Yes 100 Coca-Cola bottle caps $12.50.I did not ship. Waiting on Customer. James

eBay help

I have had 3 items not delivered this past week. One merchant said they had a picture of the package on my front porch. The house was not mine. Another said it was reported delivered therefore there was nothing they could do. The third is I suppose s...

PSA Vault questions

I won a card on eBay. They shipped it to PSA Authenticator. They we supposed to ship the card directly to me (after the Authentication), but instead . . . shipped it to the PSA Vault. Tracking states it is IN THE VAULT. My question is this : HOW DO I...

UPS Mechanical Failures

Curious why mechanical failures cause 3-day delays. Does UPS only own one truck?

Will duties be applied at the Shopping Cart for US buyers from Canadian Sellers?

Will duties be applied at the Shopping Cart for US buyers from Canadian Sellers? If not, how does one collect the duties and taxes from a US buyer if I am selling in Canada - selling on .com?

Dymo 4XL / Windows 11 / Shipping through eBay

When I get an order from Guam or VI or something like that.I go to create the label like always but it prints out TINY.Cannot figure out how to change this?Is there a workaround or something I'm missing? I can "custom" up the size a wee bit, but it's...

Help! Buyer wants a refund for late item still in transit

I had a buyer request a return for an item which is still in transit a day after eBay's estimated delivery date. They are saying that it was a birthday present and that person is leaving the country, and that I should pay the return shipping and refu...

Seller not helping with item not delivered.

I bought an item and FedEx did not deliver it although it was shown as delivered on the tracking. I called FedEx and explained to them that the item was not delivered. I have cameras and FedEx did not even come down my street when they said that the ...

Anyone else have issues shipping to guam?

I have had two orders to Guam this year and BOTH of them got inr claims from the buyer. Both times it gets "delayed" from usps and then arrives after the inr claim is closed and buyer is refunded. USPS is no help because the item reads delivered and ...

Resolved! UPS smart pickup

Is there a way that when I purchase my shipping label through eBay that it can alert the UPS driver that I have a pickup that day? I see on the UPS website that is an option but not sure if it connects with eBay. Thank you!

Resolved! Shipping costs

Why as a seller am I charged a shipping fee when buyer is paying it

eBay's Policies

eBay is violating its own policies by allowing Sellers to provide a tracking # saying it was delivered. Then, when we dispute the delivery, ( even when it said in the tracking that it was shipped to a Post Office, & the Post Office sends a letter sta...

Resolved! I Sold My First Item to an International Buyer and Used the EIS Label But Was Charged Twice

On the night of August 15th, I sold a pack of four pairs of Goodfellow & Co. men's size L (large, 36-38) boxer shorts that's mint in original factory packaging that I've shelved for five years and decided to list for sale to downsize my collection of...

Top Rated Seller Plus

I just qualified for Top Rated Plus, I cannot figure how to do a bulk edit to all of my listings to change the shipping and handling time to same day and next business day?

AQUILINE Tracking # Fraud !!!

The Seller sent eBay a tracking # from Aquiline stating that the package was delivered to my Post Office, then to my home. I checked with my Post Master & they said it was never delivered as stated by Aquiline. Now eBay is taking the word of the trac...