Shipping problem - cannot print three different labels.

[old-boston]

Hello all.

I have a buyer who purchased three pieces of porcelain, and each will be shipped separately.  I am not comfortable shipping them in one box.  Any added postage will be refunded, that's simple enough.

But when I go to the eBay ' Ship your order ' section, all three items are grouped together with the total weight of all three. The order details and the packing slip have all three items. I cannot click on each item and create a shipping label specific to that item. I cannot change the packing slip either.  I'm stuck printing a shipping label and packing slip with three items. 

I spoke to an eBay representative who stated I can create and print a shipping label which is specific for one item and then go back and do this again for the next two items.   However, the eBay system is going to register that all three items are in one shipment  - the packing slip states as such. 

I don't think the eBay rep was correct about this.  I've not had this problem before. How do I get around this? 

Thanks all.

[fern*wood]

There usually is a way to uncombine the items for shipping separately.  I'd look around at the options in the drop down boxes.

[participatrophy]

https://www.ebay.com/ship/bulk 

Are you looking at the bulk shipping page? First check whether that gives you the option to break up the shipment on a per listing basis. If not, change the weight and dimensions to match the size of your first box and buy the label. Then go into the order details and click the blue button that says "Get another label". Enter the specs for your second box. Rinse and repeat for third box. The order will be logged as having all three tracking numbers associated to it. You can manually indicate (as in grab a sharpie or something and draw a circle) which item is in which box for each packing slip.

[old-boston]

Thank you both for your help.

I'm not on a bulk shipping page, just the ' ship your order ' page.  Will be trying the " Get another label " route - really, never seen this before and I've been on eBay for some years now. 

[old-boston]

Worked out just fine, three different labels, three different tracking numbers and was able to refund about half of what the buyer paid for postage.

Again, my sincere thanks to you both for your assistance. 

OB