Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Last location when you've initiated a Missing Mail Search

I have a pkg that was mailed on the 6th going to FL. This *may* have been one of those weirdos where the number got re-used, I'm not positive. Yesterday I noticed that a bunch of my pkgs from the 6th had not been delivered. Luckily they all got deliv...

Difference between eBay shipping prices over lb and usps calculator?

Scratching my head here I am sure I am missing something. This is only for items over 1 lb (1.5 lbs to be exact). On eBay if I enter a package that weight with dimensions 10 X 10 X 4 I get $8.50 when I enter 13 X 10 X 4 I get $8.98. So there is a sli...

Do not allow sellers to use UniUni as their delivery service

Recently sellers (particularly from China) have shifted to using UniUni as their US delivery service. It has been a nightmare. I order a lot of packages from overseas and a good deal of my packages get "returned to warehouse" where they disappear. So...

Resolved! 2 packages shipped with eBay counterfeit shipping labels

I shipped two separate packages using eBay shipping labels, both involving FedEx smart post. The labels had both a FedEx and USPS tracking numbers. FedEx package tracking showed a successful handover to USPS, but then the USPS didn’t update on delive...

eBay Standard Envelope Tracking Not Updating? Issues & Solution (After Feb 10, 2025)

Hi everyone, We recently noticed that most of our shipments using the eBay Standard Envelope service have had tracking issues. Either no tracking updates appear after drop-off, or the tracking stops updating entirely. We rarely had problems before, b...

Where is my package?

Dear Sir/Madam, Where is my package? Since July 14, the status of my package has not changed. Thank you for your reply.

Rembolso de mi dinero

I bought some sneakers and the vendor didn't want to send the product I contacted him and he told me to cancel and the option that eBay gave me was just to stir the item but the item never arrived

Free shipping

I sold a cellphone case today. I Offered shipping so how do I pay for it to eBay or the POD company? How do I pay and do I buy a label because I am not shipping the product, my POD company is. Please let me know as soon as possible because this is my...

MISTAKE WITH SHIPPING COSTS

Hi! I always choose USPS Ground Service to send my products because it's the cheapest one, but when a customer is looking for my merchandise, the screen says that the shipping cost is (for example) $40 or more. You need to click the picture to see th...

Returned To Sender, No Returns Accepted. Refund or not?

Shipping low priced sports cards with eBay Standard Envelope. Sometimes they're returned to sender. "No Mail Receptacle, Unable To Forward" or "Attempted - Not Known, Unable To Forward." Okay, so I'd personally just refund these and take the hit sinc...

shipping

can I offer two shipping costs to customers ?

Underpaid Shipping again

I got another Underpaid adjustment thing saying it cost $6.34 and it’s also saying Charge failed. What should I do?

Address

I haven't been a member of eBay for very long, but I definitely use this site. In fact I use to be an Amazon customer until some one hacked my account!!!Anyway, all but 2 of my orders have come to the address that I have given eBay. However, there ha...

HS tariff code

Having trouble finding HS tariff code for the item I'm selling. First time and it's a Hassel since I know nothing of this. Can't seem to find the right answer anywhere. Leads me to different sites with no answer.

Buyer is telling me package never arrived at reshipper even though tracking says it did

I shipped an order and tracking shows that on June 3rd, it was "Delivered to Agent for Final Delivery." It is a freight forwarder address. The buyer filed a Request/Dispute through eBay and is saying the freight forwarder never received the package a...