Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Item I sold arrived damaged.

I shipped a guitar hero guitar and game to a buyer. The guitar arrived broken. I am of course willing to issue them a full refund and they are willing to ship it back to me. I don’t have returns turned on. I know they can still initiate a return for ...

UPS Defrauding EBAY Sellers with loopholes in their claim process

Hello all, I've been selling part time on Ebay for 21 years while working my full time in Law Enforcement (recently retired.) I had my first disaster experience trying to file an insurance claim with UPS, and after reading the forums it appears I am ...

Ship Cover policy number

How can I find a Ship Cover Policy number? I am a small seller. If I only have one item to send out and I add Ship Cover, I never see a policy number anywhere. If I have a few items to send, I can use bulk label printing and then it will show up if I...

Shipping

How does eBay calculate shipping? Do they use list price or the eBay discounted shipping cost?

How To Track Fedex Ground Economy

If you're like me, you're no doubt seeing more and more dead stall packages that were shipped via Fedex Ground Economy, which is a discounted joint service with USPS. Fedex refers to this service as Fedex Smart Post. This is a service that begins wit...

Sold item shipping to Japan denied!

Hello! I was just informed that an item I sold via the International Shipping program to a customer in Japan could not be shipped. Does anyone know about any particular restrictions in place? The item was an antique slide projector from the early 190...

Resolved! I have a shipping label and it has the wrong ship from address. How can I change it?

I have a default address that is not correct for this order. The label has been assigned and I need to change it. Or I need to not use it. How can I accomplish a change.

eBay charging wrong shipping fee

I had a customer buy an item where I had the shipping weight listed as 2.8 lbs, 20x18x12. eBay only charged the buyer $4.98 for shipping, which is completely incorrect. Now I'm the one having to pay most of the shipping fee. My item was sold for $34....

Resolved! Ebay Standard Envelope - Honest input requested

I've been selling on ebay for about 2 years now and have been shipping my items USPS ground advantage. My items qualify for Ebay standard envelope and I am currently considering switching to that shipping method to save the seller shipping fees, save...

Resolved! Questioning Advice about VOEC number from customer service

I sold an item to someone in Norway. I use the Ebay International Shipping Program. The buyer wants me to make sure I write a VOEC number on the package so he doesn't have to pay an extra import tax. I called Ebay costumer service. I was put on hold ...

Worried About Cancelling Orders — How Many Is Too Many Before eBay Flags My Account?

Hi everyone — I’m a bit concerned and would really appreciate your input. I have shipping restricted to North America and clearly state in my listings that I do not ship to freight forwarding services. Still, a buyer registered in Honduras has placed...

Resolved! Can I block Buyers from Florida, had too many shipping issues from lost/stolen to way late delivery

No other location we’ve shipped to has these issues, I need to find a way to fix this. Any ideas are welcome Thanks

Fedex Ground

I shipped something in April to an address a few states over. The tracking shows 5 days of transit to the its destination then it stops and I only see that is "on the way" but no updates in over 3 weeks. I asked the buyer to open a claim which they d...

What If the posted and pictured listing differs from the description w.r.t. shipping?

I have purchased an item where the listing clearly lists a shipping charge, and the seller now wants to charge 9-10x the shipping charge, which I paid in good faith He points out the last line in a description for the claim that the buyer pays the ac...

International Shipping

Hi, I recently shipped a childs toy International Shipping to Brazil. The item was not delivered because it was a Restricted/Prohibited Item.It was returned to me by the delivery service. I refunded the customer the purchase price.Can I recover the $...