Shipping

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Shipment unsuccessful, then redirected to somewhere else, how to reclaim

Greetings to all,Bit of a noob here, buy something every few years, that's it. I ordered a book from abroad, according to tracking history it was shipped before date, was probably working at the time. Delivery unsuccessful my package got redirected t...

Delivered to agent for final delivery

I sold an item and the buyer is in Japan he is claiming that it shows as delivered and he hasn’t received it. He keeps telling me to investigate so I call eBay and they tell me to tell the buyer to contact eBay and that my responsibility is done. I’m...

Combined Shipping on international orders

I have a buyer who purchased three things from me, and I can't combine shipping to a buyer in Sweden since it is international. The shipping is 3 times what it should be. I also told the buyer I would give her a discount of $10, since she was purchas...

Economy shipping

I ship items that only weigh 2 or 3 ounces and use first class package. I see other listings using economy shipping and only charge a dollar or two for this. How do you use economy shipping and does the seller lose money on the shipping charges? Than...

Auto enrolled in international shipping

How dare you people shove international shipping down my throat and auto enroll me. I am a senior citizen and like so many of the mindless children making decisions for me at ebay I don't want you to enroll me in anything without my permission. You k...

shipping label

can a shipping label be used twice?

Broken item with first international transaction.

The item was a china teapot valued at $75.00. It was doubled boxed and packed very well. I tried to sort out my options but received no help. Went ahead and arranged a full refund. My original selling profile was to sell only within the U.S. and if I...

Resolved! Buyers Requesting Commercial Invoice for EIS Customs Delays

Two buyers this week, probably more to come. Both similar story, package stuck in customs, customs wants "commercial invoice" for package. Seems like EIS is not shipping correctly. I package the item, include eBay generated packing slip, send to EIS ...

How can I receive my good?

I live in a country which is not available on the ebay GSP. How can I receive my product through fedex or USPS etc. can it be reliable as it is other way than ebay GSP?

Return item

I bought an item that was not in the condition it was marked under. Although the seller did not accept returns he agreed to take this one back due to the nature of the dispute. Now he returned the funds and claimed he paid for the return label alread...

Resolved! Tracking shows item delivered but buyer wants a refund saying they didn't get it.

What do I do when a buyer emails me and says "I want a refund because I didn't receive the item " and the tracking shows the item was delivered?? Thanks, bubba

Combined shipping isn't calculated correctly (it's charging my customers more than it should)

Hi, I seem unable to figure out how to get combined shipping to calculate correctly. For example, I have 3 listings for sale, each of which weights 13 ounces when sold separately. My customer wants to purchase 3 of these items. Shipping from my zip t...

Resolved! Printed shipping label thru ebay and it not to the right address..

I printed a shipping label thru eBay and instead of it having the buyers address on it..it has some eBay International address in Illinois..how do I cancel the label?..Thanks, maicobuddy

Sellers charging more in shipping costs than what it actually costs

I've noticed over the past few months that sellers (seems to be "new" sellers) are asking for a lot more than the actual shipping costs. For example, a small bottle of face cream weighed 0.1oz. The seller charged $10 for it. Unfortunately, she wouldn...

Resolved! Item damaged during shipping

I sold a pack of rocker arm to a buyer. The issue came up: buyer stated the item box arrived damaged and one item was missing. (Personally I don't trusted him because the rocker arms were packed and sealed inside plastic wrapper and the package was p...