Shipping

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Seller Protections are in place for sellers impacted by severe weather

As much of the country experiences extreme winter weather, with many areas impacted by snow and ice, we are closely monitoring conditions nationwide and assessing any potential impacts on shipping and delivery. Our primary concern is that you and you...

Resolved! Tracking shows item delivered but buyer wants a refund saying they didn't get it.

What do I do when a buyer emails me and says "I want a refund because I didn't receive the item " and the tracking shows the item was delivered?? Thanks, bubba

Combined shipping isn't calculated correctly (it's charging my customers more than it should)

Hi, I seem unable to figure out how to get combined shipping to calculate correctly. For example, I have 3 listings for sale, each of which weights 13 ounces when sold separately. My customer wants to purchase 3 of these items. Shipping from my zip t...

Resolved! Printed shipping label thru ebay and it not to the right address..

I printed a shipping label thru eBay and instead of it having the buyers address on it..it has some eBay International address in Illinois..how do I cancel the label?..Thanks, maicobuddy

Sellers charging more in shipping costs than what it actually costs

I've noticed over the past few months that sellers (seems to be "new" sellers) are asking for a lot more than the actual shipping costs. For example, a small bottle of face cream weighed 0.1oz. The seller charged $10 for it. Unfortunately, she wouldn...

Resolved! Item damaged during shipping

I sold a pack of rocker arm to a buyer. The issue came up: buyer stated the item box arrived damaged and one item was missing. (Personally I don't trusted him because the rocker arms were packed and sealed inside plastic wrapper and the package was p...

Resolved! Item not shipped to PO Box

Attempted to purchase an item and when making payment a message saying that this seller did not ship to PO boxes and for me to add another address (which I do no have). At the same time the system kept asking me for payment and I did not make payment...

Resolved! Lithium Battery shipping label and cost

eBay should generate a label for lithium battery devices we sell. If we sell a cell phone, iPod or any device containing lithium battery, it should have appropriate shipping label, but eBay does not do that, although we got the memo that these items ...

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ESUS tracking

Is this normal for PWE tracking? Was only in transit for 1 day and says it was delivered? Buyer reached out to me that day and said they never got it. I messaged back saying to give it more time since it's only been 1 day of transit. Should I be worr...

Resolved! Combined Calculated Shipping, Over Weight Limit of USPS First Class: Questions

Hello! I am new to charging for shipping and still relatively new to eBay selling as a whole. I have sold every item previously as free shipping. However I am hoping to offer a few new items that will make this less feasible, specifically lower cost ...

help for Awaiting shipment

Since the end of May 2023, several orders that have already been shipped appear in the "waiting for delivery" submenu. They had a tracking number and a “shipped” label, but still, it was confusing, and worrying, to see them there. how long will it ta...

Resolved! Trying to find my total spent on shipping labels for the last year and the total is incorrect

I'm trying to find the total I spent on shipping labels for the last year for my taxes. In the seller hub under Payments>reports>expenses it shows I only spent $9.17 on shipping. My tax invoices for each month show no Shipping fees except for Decembe...

Shipping non eBay item with eBay item

I have recently had a counteroffer accepted on eBay for an item. The buyer wants me to include another item and ship them both to the same address. Can I ship them in the same box with the eBay discount label, or will I need to ship them separately (...

Combine shipping

I know it's not appropriate for the seller to ask the buyer to pay extra for shipping if shipping ends up being more expensive than what was listed in the auction. Is it appropriate for a buyer to ask the seller to combine shipping when multiple auct...

eBay Standard Envelope to Guam seems to not work

My buyer is located in Guam and was able to select eBay Standard Envelope when they bought my $2 card. When I go to print my label I get an error that "something went wrong." I assume the thing that is going wrong is that my buyer is in Guam(I just b...

Packages showing on Ebay Site as Out For Delivery after being Delivered

The past couple of weeks I've seen half of my packages showing as Out For Delivery after showing Delivered. On the USPS site the tracking stops after the Delivered tracking but on ebay they have an additional Out for Delivery tracking usually around ...