Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Item returned to sender by post office

I have an item I shipped out and for some unknown reason it is being returned to sender. The buyer contacted me wondering if I had heard anything from tracking for why it was being returned because they didn’t understand why it had happened. I confir...

Resolved! Ebay International Shipping Program

How can I eliminate certain listings from the EIS program. We are opted in on all listings, the article says we can change individual listings. That does not seem to be the case.

Sellers need to stop using Ebay Tracking Services and start using USPS Tracking Numbers instead!

How often does this happen to you? You buy your item (or items) and it claims that they were delivered, but then you check your b.o. box or mailbox and realize it's not there, so you contact the seller and they refuse to listen or even respond to you...

Ebay does not show the 4PX or YANWEN tracking?

I have 2 packages shipped with 4PX and YANWEN from China. For some reason, the tracking history does not show in Ebay shipping tracking. Is it Ebay not tracking these shippers or I did something wrong. There is no problem for Yun Express.

Best Offer plus only Buy now option allows sellers free reign with no spill back

When sellers only have best offer or buy it now options, it make it impossible for the buyers to get anything. And these lots are listed at prices that no one would ever pay. Once I made a reasonable bid (should have been 1st of 5) and shared why I ...

New International Shipping Requirements to the European Union (EU) in March 2023

https://postalpro.usps.com/node/11513 Guidance on acceptable and unacceptable terms for the description of goodshttps://taxation-customs.ec.europa.eu/system/files/2021-03/guidance_acceptable_goods_description_en.pdf

Seller change shipping method after sale, buyer paid shipping.

The seller for a listing had expedited shipping through USPS priority mail described in the listing and it cost $14.50 for the buyer on top of the item. After the sale the provided tracking number was through UPS ground. I tried to get the invoiced c...

Ebay International Shipping

I used to ship internationally via GSP, but now EIS seems to be the default method. However, I got a message on a sale I made, a person from overseas said he could not bid on my item. How do I know if I am enrolled in GSP or EIS? When I list it appea...

Resolved! Postal Service Problems!

Lately Their Has Been To Many Postal Issues, Orders Arriving Late, Not By Much But Still Late!, Carriers Are Not Scanning The Tracking Codes, I Have Spoken With My post office Manager & She Says They are Very Short Staffed & Carriers Aren't Doing The...

Seller has not mailed the return shipping label so I can return an item

Whom do I need to get a hold of at eBay to get this process going

usps claim issue

I sold an ipad here on ebay and unfortunately it wasn't delivered USPS - 9410808205496386401462 I filed a claim with USPS and it was denied I shipped with signature confirmation priority mail small flat rate box. Kindly advice on how to respond to th...

Resolved! Buyer chose USPS Priority Mail, but that option is grayed out on label screen

I just shipped a nearly identical item two days ago. It was an 8lb box with 13x13x9 dimensions. The only shipping option available in my listing was USPS Priority Mail. The buyer selected USPS Priority Mail, the shipping screen shows that that was th...

Resolved! Buyer doesn’t want signature confirmation.

I sold a item for $1300 and usually ship with a signature required. The buyer said last time he had issues with signature confirmation and suggested usps blue express. (Not even sure what that is) anybody have thoughts on how to proceed?

Resolved! Ebay Standard Shipping Suddenly Unavailable. Is anyone else having issues?

All of a sudden I'm not able to select the "Ebay Standard Shipping" option for coins and collectibles even though I'm in the right category/price range/shipping weight/size, etc. This has never been an issue before. Is anyone else experiencing this i...

eBay Delivery Services Shipping Label Fee on international shipment????

I used the cheaper ebay international delivery for a 4 oz package, paid for the label, shipped it, now about 10 days later a random charge of $21 shows up on my fees for "eBay Delivery Services Shipping Label Fee". Click on it, its the international ...