Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

LaserShip Delivery Company

Can someone confirm if eBay uses LaserShip as a delivery company? This inquiry is in regards to a Seller that is in China and has stated that they use Economy Shipping was the package reaches the USA.I am just trying to confirm that LaserShip is not ...

Cannot pay for item

Hello, I tried ordering an item to be delivered to my po box after accepting and offer from the seller but it says that the seller can't ship the item to my location. I'm unable to pay for the item in the app. Is there any way I can solve this? (eith...

Resolved! How to add Free Shipping worldwide?

Is it possible to add free shipping for worldwide customers? I am a new seller from Jamaica who is trying to start out small. At first, the listing format did not work because it lacked the correct shipping options. I was then told to use the followi...

Resolved! How long does it take for a Voided USPS Shipping Label to be refunded back into your Seller Account?

Because of an error in package weight, I had to void a USPS Priority Mail shipping label that I generated in eBay after a customer purchased one of my products. I purchased another label thereafter and then voided (requested refund) for the label tha...

International Shipping Program Questions

Just a few questions about shipping internationally thru ebay.Can Tyvek bags be used or must everything be in a box?Can a box be 6" x 4" x 4" or any similar small box?Is it recommended to lift shipping restrictions for every location and let ebay wor...

seller not responsive and would not ship the item

How can I get a refund when seller does not respond and did not ship an item bought on May 10th? Not hearing from ebay....

Assistance Required: Didn't Ship Item on Time, Case Closed, and Refund Issued - What to Do Next?

Hello eBay Community,I'm seeking some advice regarding a situation I've encountered. I sold a camera on eBay, but I didn't see or reply to any messages on my account for two weeks, which led to a delay in shipping the item. During this time, eBay iss...

Items being changed to free shipping when they were not posted that way.

Hello, I have had to cancel a couple orders as somehow the listings were changed to "free shipping" when I did not list them this way. I have an item currently that just sold and I cannot figure out what is happening. I know some of you will say, "yo...

Shipping labels

How do I print 3 more labels for 1 order

Apology

I did receive the book I ordered today. It seemed like the book order was mixed up with another book I ordered. The email this morning was not deceptive. I am sorry.

EBAY should require sellers to use insurance!

I just had my first bad experience with EBAY wherein a package was not delivered to me in my New York City apartment building. It has now been 2 weeks but still no sign of the package. The tracking report says "delivered" but most of us know that thi...

INTERNATIONAL SHIPPING IS NOT WORKING FOR ME, "Keeps saying try again later

Why won't it let me purchase shipping internationally. It keeps saying;"It was not possible to generate the label. Something is wrong. Please try again later"WHats up ebay, yall working on this?

Multiple items under one tracking number not adding. Glitch or change?

Hello, Basically I've noticed the last few days that when a buyer buys multiple items (say one item and then another the next day), I'll combine them into one order. But when adding that tracking number to both orders, it only appears on the item tha...

USPS PARCEL SELECT is TRASH!

I package stuff for shipping VERY carefully. Like bubble wrap, medical pads, and pool noodles for extra support. 90% of everything I've shipped parcel select has arrived broken. One package looked like a fork lift went through it. I will NEVER ship p...

Shipping

Maybe I need to read more… but can someone explain to me why shipping is considered part of my sales when most of the time I lose money on shipping because I’m not charging enough. Please help me to understand why that’s considered sales and may be r...