Shipping

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Seller Protections are in place for sellers impacted by severe weather

As much of the country experiences extreme winter weather, with many areas impacted by snow and ice, we are closely monitoring conditions nationwide and assessing any potential impacts on shipping and delivery. Our primary concern is that you and you...

Glitch in eBay's Shipping Charges for Puerto Rico Customers

Dear eBay Community,I'm writing to discuss a persistent issue related to shipping charges on eBay, specifically for our customers in Puerto Rico. It appears that there is a glitch in eBay's backend, which is causing shipping charges not to be applied...

Need help Shipping a large flat package

Need ideas to ship a large 22 X 28 inch large paper item flat for protection from bending, etc. Any help appreciated.

Edit tracking

I am unable to change my tracking information

Resolved! Scam

I’m looking for advice on how to proceed.I sold my iPhone for $650 to a buyer located in Miami. 3 days after receiving it they reported it ‘not as described’ requesting a return, with a message that they were having problems and wanted to ask questio...

Why does eBay prohibit international shipping on certain auctions?

I recently listed an auction for a scarce, big, old antique computer. eBay International shipping was my only international shipping option. During the first day, I received questions from bidders in Canada, France, and Poland, who needed to know the...

Insurance Claim Filing for a item damaged during transit by UPS

Hello - I packed very securely a item that was damaged during transit by UPS. I need to file a insurance claim against UPS for the damage. I cannot find out how to do this. Please help!

Shipping Insured products. Where is my eBay Paperwork for this insurance payment?

If I do need to file an insurance claim with Any venue where exactly is the proof that I paid for insurance on this shipped package?????

Cannot Purchase a UPS Label - Something Went Wrong

For some reason after eBay moved me off PayPal and required I pay using the new format with direct link to my bank account, I can no longer purchase UPS labels. I feel like I've tried everything - called tech support for over a year on it and I've be...

Shipping

I just shipped an order for an Nintendo switch, the buyer paid £6 for shipping but at the post office 1 St class shipping cost £10 without tracking, I've got a receipt of the postage but I don't have tracking, if the buyer claims they didn't receive ...

Concerns with Shipping Rate Table and Weight & Dimensions in eBay Listings

I'd like to address an issue related to the shipping rate table and weight & dimensions in eBay listings, particularly concerning international sellers and their experience with different measurement units and pricing methods. Many sellers outside th...

Help from ebay ? Item not covered by money back garantee

Hi,I bought a digital licence for a software. Unfortunately, it is not working. It seems to be not covered buy the money back garantee. The seller is not replying to my message. Is there any way to get a new licence or my money back or at least get t...

Confused about Int. Mail Parcel/Service Shipping Options

What is the difference between USPS First Class Mail International Parcel and USPS First Class Mail International First Class Package International Service? Is one slower than the other? Should I use both in my listings?

Free shipping scam beware, Cost me $100 dollars

I won an item for $6 dollars and says free shipping on listing, I payed for the $6 Christmas item and was charged another $100 for the free shipping. Total $106 dollars. tried to cancel immediately and ebays system wouldn't let me. I contacted ebay a...

LexShip Help

Hi - I seek help to familiarize myself with this service used by China Sellers. Looking to find a site that can track their parcels & also what the success / fail rate might be with getting packages delivered. This is a new carrier for me to experien...

Can't find Invoice Number

Hello guys,I have to ship an item from EU to US and I need an invoice number which I cannot find it. I have tried the "Seller account" section but nothing...Any ideas?Thanks in advance