Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Forum Posts

Customer from Belarus cannot place order

My customer is from Belarus and the shipping address is to Belarus as well. But she cannot place the order and she gets the error saying that, "the item is not available for purchase in your location. You cannot buy this item". But I have not added B...

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Changing shipping address on a FedEx label

A seller has requested that the package be shipped to her brother's address, where they will be next week.When I go in and change the address in FedEx, an error message comes up saying the label can not be created. I went back just to see if it would...

User avatar by Adventurer
  • 69 Views
  • 1 replies
  • 0 helpful

Resolved! Buyer put wrong name on a international order

I sent a package to France via eBay international standard delivery. (I dropped the package off at usps). The buyer put the wrong name and is not able to retrieve the package. She went to the post office and they said I need to contact the customs au...

No feedback buyer purchased expensive item and adjusted shipping address through message

Hello. I generally sell items on ebay that are under 100 dollars, and my experience has been mostly smooth with ebay buyers. I just got my hands on $1000 computer part that I posted for sale. I also asked in the description for buyers with no feedbac...

User avatar by Adventurer
  • 807 Views
  • 21 replies
  • 1 helpful

Returns buyer unavailable

Hello, I am wondering if someone could help advise me on how to handle an unwanted return? My package was worth $750.00 and has a no return policy. $199.00 of the price was for shipping, clearly shown in the listing. Ebay required me to add signature...

User avatar by Adventurer
  • 980 Views
  • 44 replies
  • 2 helpful

Resolved! No small flat rate box option?

Since yesterday the option to ship via small flat rate box has just disappeared. All of my listings that are shipped in a small flat rate are broken and I can't list anything new under a small flat rate. I chatted with support which didn't help any. ...

Tracking number

Yesterday I mailed a package out. I checked the tracking a few hours later and it showed USPS in possession of package and departed post office. This morning when I checked on package it says USPS awaiting item. I checked the official postal website ...

How are dimensions calculated?

When it comes to shipping, Ebay asks what the weight is and the dimensions of the package. However, when you go to enter the information, it does not state what order to place it under. Does it go HxWxL, WxLxH, or LxWxH? this should be posted right a...

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