Shipping

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Seller Protections are in place for sellers impacted by severe weather

We are actively monitoring weather conditions across the country and assessing potential impacts to shipping and delivery operations. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping del...

Resolved! how to remove eBay discounted shipping rates??

I had shipping rates set as NOT the discounted rates. I decided to offer a buyer discounted shipping rate and could only set the preferences to discounted eBay shipping rates for all listings. I did so. Now I want to change the preferences back to no...

Shipping problems

Is anyone having problems with shipping? I had the International Hub open my package and ship fragile items in envelopes that got crushed. Over $300 in sales. I didn’t have to refund thank God EBay covered it. I did put extra insurance on it but how ...

Resolved! Media mail excluded due to listing error (wrong category) -- Global Shipping sale

Not overly pressing, as there's an obvious solution, but I'm just wondering if there are other options: I listed a motorcycle shop manual, which qualifies for Media Mail, per the USPS website. However, I brain cramped (totally my mistake; I realize t...

Shipping issue

Why I cannot ship to Puerto Rico

manage delivery with sendle option is BROKEN

manage delivery with sendle option in postage labels is broken, unable to cancel any labels. just comes up with this {"message":"redirect.to.partner.tracking"}

Jacksonville, Fl Shipping Delays USPS

If you’re shipping usps out of Jacksonville, Florida just know they are experiencing major delays with packages.

Questions About Combined Shipping

For the first time, today a buyer purchased three items and is requesting combined shipping. I've read posts on here and on a Facebook group, but I want to make sure I understand the procedure, as this is a new experience for me. Do I purchase a ship...

Resolved! Am I crazy in thinking zone 6, shown below, is just WRONG?

Below are rates from our store to the customers in these zones when using eBay shipping. Have been told by eBay that what I have in the following chart is RIGHT. Am I the only one that thinks Zone 6 is an outlier and needs to be examined by the progr...

Resolved! Post Office shipping by Ground Advantage and now package is in transit forever - HELP!

My outbound package of 4lbs shipped via Ground Advantage, due to the buyer up to 5 days later. I shipped it out on Friday, October 24th from Old Zionsville, PA and it was due to buyer in Michigan by October 29th. Even if you factor in the weekend, it...

Cancel “used” label

Hello, I purchased a label through the app but when scanned at the post office they didn’t accept due to weight difference. The post office took the receipt back as it wasn’t used to ship. I purchased a new label and shipped with that. I can see 2 sh...

Excess shipping costs

anyone else having issues with excessive additional shipping fees purchased through eBay? I buy a label after entering correct dimensions and weight, then later I get charged additional shipping costs in excess of the original. I’ve disputed and have...

Need manual refund for unused shipping label

Hi, I bought a USPS shipping label on eBay but it was never used or scanned. The system rejected my cancellation request. Could you please help me with a manual refund? Order number: 25-13641-67950 Tracking number: 943460810624432919251 Label cost: $...

Extra postage

I've recently started buying sports cards on eBay and 3 times now I've had usps hit me for extra postage stating that the package "can't bend" so it can't be sent as first class mail for $1.32. The extra postage is $6.58 which often times more than d...

Effects of packages being marked delivered instead of received?

Welp, my carrier made the mistake of not switching the scanner over when picking up my packages today. Naturally this was immediately spotted by a customer. While I expect them to be delivered as normal, I'm wondering what the effects of this will be...

order # 06-13765-17413 seller could not be contacted ,I just want my money back. I never recived it

2025 $ 1 American silver Eagle 1 oz , order # 06-13765-17413 I never recived item, seller ID [Removed by Moderator] could not be contacted something was wrong.