Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Shipping multiple items please help

Hi. I placed 10 pound items with dimensions for sale. Someone just bought 4 totaling 40 pounds. However in the shipping labels section it correctly listed 40 pounds but left the dimensions the same. Any solutions? If i enter new dimensions the shippi...

Resolved! Ebay let me down

I purchased some gucci sneakers that I never received. I contacted the seller and she had a tracking and confirmation number. But like i stated i never received it. I opened up a case and appealed the decision. The refund was denied. I waz told by 2 ...

Has eBay removed the "Local Pickup" option on invoices?

As of today, I am no longer seeing "Local Pickup" as a shipping service through the "Send Invoice" feature on eBay. I have 2 buyers that want to have items picked up at our warehouse and seems the pickup options has been removed from the available se...

I only ship in USA via USPS. I just got a sale for Puerto Rico. Is PR considered domestic?

Puerto Rico is not a US state but is somewhat considered USA. I only ship USPS to domestic states. Can I ship to PR just this once??

Resolved! No way to complete purchase from Uk seller

I am trying to buy from a UK seller I've bought from before. She says she offers International Shipping and her UK listing shows that. But it does not show for me in the US and actually kicks me out of checkout, telling me the UK doesn't offer shippi...

Resolved! print bulk address labels with rollo?

Is that possible? I print shipping labels every morning, but how about address labels? You know, so I can ship using stamps. I'm currently copying and pasting each address individually but this is tedious. thanks

Resolved! Pirate Ship: Suite Number missing in imported address

I imported an eBay sale into Pirate Ship so I could purchase a shipping label, but for some reason the suite number was missing in the recipient's address. I tried re-importing it, with no luck. I abandoned that and purchased the label through eBay, ...

I paid too much shipping.

I had to view and screenshot the QRCode more than one time. I was charged for every time I viewed it. How can Iget this rectified. My money is still on hold.Thanks Muchdgboutwell

Resolved! Get Shipping Label button leads to error screen.

SOLVED: Make sure your URL is not set to a different country than yours! Is anyone else experiencing an error right now that stops them from creating a Shipping label? When I press the Paid-SHIP NOW notification it takes me to the error screen: https...

Shipping Media Mail

Is there a flat rate for media mail on ebay? Is there a difference for cost of a USPS Media Mail label for one vinyl record or 10 vinyl records?

Resolved! international shipping program?

hello. i live in the united states and am trying to purchase this item (https://www.ebay.com/itm/202658760763) however i get an error message saying that the seller does not ship to my country. i contacted the seller and they stated that they do inde...

Ok, how did this happen again?

I sold an item and the buyer paid $8.50 to have it shipped. I went to print my label and I was charged $8.98 for it. The details: no, it wasn’t a dimensional package (8x8x6); no, I didn’t add any weight (in fact, it ended up being 8 oz less than the ...

Voiding Shipping Labels

Dear fellow people, I was wondering when I will get my refund for a shipping label I voided about a week ago. I have heard it can take up to 15 days, but why in the world would it take that long? Also how/where will I see that I have been refunded? W...

USPS tracking is messed up

I have 4 packages that were sent last week. Tracking shows them going through 1 or 2 usps facilities then all 4 of them now show the last tracking scan which says “pre-shipment info sent usps awaits item. Another Ebayer has at least one package showi...

Tracking infro saying carrier prealert- not received from retailer (I need help to understand it)

First of all, I am a buyer. If I am posting here is merely because all of you surely have more knowledge about tracking than me and probably you can bring some light to this little issue. It's the first time in my life I am seeing this on a tracking ...