Shipping

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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking not being updated. "We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our team is ...

Shipping Camera with two used batteries

Hi, got two questions. Just sold a used camera with two batteries. I can't remember if I'm supposed to leave a battery inside the camera, or package them both separately. I'm supposed to send package via USPS. And if anyone knows, would the above ans...

Resolved! Shipping to Puerto Rico

What did Ebay do that I now can NOT ship to Puerto Rico?? I can NOT generate a shipping label ( LIKE I HAVE DONE IN THE PAST ) for any addresses in Puerto Rico. Probably ALL the American Territories. I talked to someone at Ebay and just got the run a...

Fedex Charging Very High Upcharges Difficult to Get Back!!

I just got off the phone over a $32.00 Billable weight Charge added to the original charge. Meaning my weight and measurements were accurate but they tacked on almost Three Times what the original charge was. Ebay quickly gives Fedex the money from m...

Ebay is Not Adding My Handling Fee to Shipping Prices with Calculated Shipping Policies

My handling fee is not being added to the shipping price paid by the buyer when using the calculated shipping policies I have created that include a handling fee.

Buyer Requested Shipping Delay

After buyer paid for item they requested a 2 week shipping delay due to their vacation. Is there a way for me to flag this so it doesn't look like I shipped it late? I can't even print FedEx label yet as April 12th is a ways off

Shipped an item to a customer with PM on 3/9 and it hasn't arrived.

The customer contacted me saying they hadn't gotten the item yet. It was shipped on the 9th and today is the 20th. The tracking just says its running late but doesn't tell me where it's current location is. What are my options as a seller. The item c...

how to collect my shipping company

HI I'm Danny who 's a seller on Ebay. The shipping fee is more expensive than other shipping company . How can I choose the shipping company that's collected by us. I hope you will respond my email soon . Thanks Danny

Shipment Tracking Late or Erroneous for USPS...

Hi, I started selling on Ebay recently and though I have shipped all packages either same or next day after payment - I have 3 "late penalties" under my selling account - this is despite 0 complaints and a strong history of "fast shipping!" feedback ...

Resolved! Adding FedEx 2 Day Rate Small Box Option To Listing

I want to add the FedEx 2 Day Flat Rate Small Box option to some of my listings, but I am not shown that option in the menu. The option shows when I choose to print labels individually, with nicely quoted prices. Why can't I offer this option to my c...

Buyer refused delivery and now the post office wants me to pay return shipping

My postal worker wanted $12 postage due for a package today and showed me the label. Since I recognized as something I sold on eBay, I had them hold it at the post office until I researched what it was. It seems the package was refused by the buyer w...

FedEx & UPS False Charges for Additional Weight & Extra Handling - Be Vigilant

The first issue with FedEx was they tacked an additional weight charge of 21 pounds onto a 7 pound item and thus attempted to hijack me for an extra $21. Had to dispute it and eventually Ebay ctredited me back the overcharge. The UPS issue today 1/17...

Do Freight forwarders repackage items before reshipping?

I recently sold an item which was sent to a freight forwarder in DE. The customer lives in China. The item was packed carefully but was scratched upon arrival. Do forwarders open and inspect boxes before shipping overseas? I’m wondering if this is ho...

seller returrn scammer

Item is not working. I want to return the item. I paid $259 for the item initially. The seller asks me for a return fee of $189.50. This is not honest, it is a scam. EBAY, I have been shopping with you for the last 14 years. You can not let it happen...

Two box shipment

I made sale of a stereo unit plus two speakers. The items need to ship in separate boxes - stereo in one and speakers in the other . How do I buy shipping for the second package? I do not see a way to add that to the order. Any help is appreciated.

My post office banned scan forms. Lol Fail

Kinda lame. Thoughts? They gave me issue because I had like 20 packages and didn't want to scan them manually. Never had an issue at other PO's with a scan form. They count the packages I have and match it to the form and then scan it and print me a ...