Shipping

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Seller Protections are in place for sellers impacted by severe weather

As much of the country experiences extreme winter weather, with many areas impacted by snow and ice, we are closely monitoring conditions nationwide and assessing any potential impacts on shipping and delivery. Our primary concern is that you and you...

Shipping

Sold my first item, but was advised by Ebay I did not charge enough for shipping?Now in the Policy name portion of my listings is the following: Calculated : USPS Parcel , 3 business days(391134346022) which I am not allowed to delete. This prevents ...

Auto shipping charge changes

Why has the Listing shipping cost for the items for which I chose USPS Ground Advantage (because they weigh less than 15 oz) automatically changed to $27.53?

returns

A seller agreed to accept a return of a defective item but will not send shipping address or rma

eBay "Embargoed Seller" to Hawaii

Sold an item to a person in HI in June and shipped via FedEx only to have the item returned noting "embargoed seller" on the package. See from other threads this is an issue between FedEx and eBay. In order to get the item to the buyer, I purchased a...

Resolved! Any advice in disputing an Underpaid Adjustment with the USPS?

First time this has happened to me.I shipped $15 ring and paid $4.85 through eBay to ship a 3 oz. package Ground Advantage. I received an underpaid notice today from the USPS. They're claiming my 3 oz. package was actually 1 lb. 5 oz. The clerk weigh...

Ships to Puerto Rico, United States?

Hi: I just noticed that my listings all have that I ship to Puerto Rico and the United States. I checked my Business Policies and Puerto Rico is on my exclusion list. It always has been. Most of my listings are either free shipping or flat rate. What...

Used old shipping label by mistake!

Hello! Curious if anyone has made the same mistake as me. I sold an item a couple weeks ago, and I hastily put the package together trying to make it to the post office before they closed. A few days later, after not getting any updates, I went back ...

Shipping to buyer not allowed

Hi, I have a potential buyer trying to purchase an item but when he tries to complete the purchase eBay send him the message "Seller does not ship to this location". I am not aware of any restrictions on my part. Any suggestion on how to remove this ...

White Envelope Tracking Issues — Sellers Are Being Penalized

I wanted to bring up a recurring issue with eBay Standard Envelopes. Many of us package and ship items promptly and correctly, yet USPS frequently does not complete the final delivery scan.Because of this, buyers sometimes claim “item not received,” ...

Endless USPS Tracking Updates

Over the past few days, I have started receiving tracking update emails on all my shipped packages.I have logged into USPS and verified that I am not signed up for either Informed Delivery or text/email tracking updates. I have not done anything in m...

Questions on flat rate shipping

I wrote a few days ago about a buyer that wanted me to use the flat rate for shipping. She explained that under shipping on listings you can choose flat rate where the buyer can put in a shipping amount and if the buyer agrees that’s the amount it sh...

Resolved! RIDICULOUS UPS SHIPPING ADJUSTMENTS - NOT VALID

I received yet another unjustified UPS shipping adjustment on a package that was sent using a purchased 16 x 16 box. UPS charged an additional $1.95 saying the package was 17 x 17 ??? Huh?? This is the third adjustment from UPS with WRONG information...

Resolved! Can not print labels "Something went wrong"

If anyone else getting this message right now while trying to print labels

Address legit??

Has anyone shipped items to below addresses? I got two orders and it’s not a big amount but should I be worried. Looks like a cargo company. first class sea cargo1561 NW 82nd AveDoral FL 33126 1636 NW 82nd AveSercargo, #2275Doral, FL 33126-1050United...

Sellers using eBay Standard Envelope Label Issues

Hi everyone - quick note for those of us who ship with eBay Standard Envelope (and eBay International Standard Delivery):eBay is currently showing a site-wide warning that Standard Envelope labels may not generate correctly, especially when:Adding in...