Shipping

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Seller Protections are in place for sellers impacted by severe weather

We are actively monitoring weather conditions across the country and assessing potential impacts to shipping and delivery operations. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping del...

USPS Now Accepts Air Mail Parcels from Sri Lanka Under New Conditions

Dear eBay Community Members, I hope you are all doing well. I would like to inform you that, as of 10 November 2025, USPS has resumed accepting air mail letters and parcels from Sri Lanka under the following conditions: Each letter or parcel must wei...

I can't get a new listing to allow me to indicate free shipping, help

No matter what I do it does not give me the option of free shipping, thanks Manny

Resolved! Shipping

Okay, I checked with usps and found that to get the next level lower shipping rate, I’d have to ship 300 packages at a time. But collectively, since most of us eBay sellers ship on eBay labels, shouldn’t we all get the discount? Surely many thousands...

need to purchase extra-large shipping box for an art picture

I need to find some where to purchase a large shipping boxfor a framed art picture (no glass) that measures 52" Long by 28" tallAny recommendations would be greatly appreciated.

Shipping A Large Projector - Best Way?

Hi folks. I've got a large commercial projector that I'd like to sell, but I don't have a box for it. This thing weighs over 50lbs. and would need a box at least 28"x24"x10". I looked at Amazon for a box and found nothing. ULINE has some that would w...

Items says delivered but buyer says didn't receive - what to do?

What is recommended to do when the item shows delivered, but buyer says he hasn't received item? Thanks.

Resolved! Shipping to China

I have sent several items to China this summer and none of them have arrived. How do I get eBay to be more active about getting info to the buyers or, even better, getting their items to them?

Ebay charged waaay more on shipping than posted

I purchased 6 small 6inch by 2 inch products from a seller..maybe weigh 6 oz each....post said 7 bucks shipping by usps ground...then the ebay calculation shows 124 bucks to ship...how do I resolve this ? Ebay doesn't seem to care.. I may just cancel...

How to get tariff refund on used Chinese product shipped through Canada

I bought some used computer RAM made in China, which is presumably subject to the current 10% Chinese tariff, from a Canadian seller. However, despite the product clearly being labeled made in China, I was charged the Canadian 35% tariff merely becau...

Refund Confusion

I have an interesting predicament. Basically what happened was at the end of August, 25th to be exact, a buyer purchased an item from me. I then purchased the shipping label for it (it wasn’t free shipping). However right after I done so the buyer ch...

Ship Cover

Has anyone else had problems getting Ship Cover to pay? They said because the buyer would not respond that they won't pay. I bought the insurance, it got lost in the mail, they won't pay. This sucks, I'm out money, they are supposed to protect me. No...

PSA: Starting Aug 2025 FedEx is now charging random, insane pickup fees

Just noticed FedEx charges on my credit card and called to check. Turns out, as of August 2025, they’ve started charging for pickups without showing any receipt or warning during booking. The charges only show up later in Delivery Manager: anywhere f...

New Post Office Rule

Previous - all mail/pkgs dropped or picked up from you was to leave the local post office by the evening of the same day as no outgoing mail was to be left in a post office. it was sent to the next distribution point that evening. this was in effect ...

Postage

Ebay has a shipping label for me with an excessive charge and I don't want to buy it and then go through all the steps to correct it. How do I correct it before I buy it?

Shipping large item

I’ve sold a large table lamp. eBay has it listed as a local pickup, but I didn’t list it that way. This has given me all kinds of issues. Mainly they want me to scan a QR code, that I’ve not received, to prove I’ve shipped it, in order to get paid. D...