Shipping

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Seller Protections are in place for sellers impacted by severe weather

We are actively monitoring weather conditions across the country and assessing potential impacts to shipping and delivery operations. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping del...

So is Fedex Economy Insured or Not?

From my understanding, Fedex no longer has a partnership with USPS so Fedex Economy packages are now handled entirely by Fedex. I have two questions though: 1) Why do Fedex Economy labels thru Ebay still have a USPS barcode? 2) Are Fedex Economy pack...

Item Recieved but not in eBay tracking

My buyer recieved the item. Usps Tracking says it was delivered. When I printed the label on eBay it said the item was shipped. But is not showing as delivered therefore not releasing the money. Help.

Package failed inspection / liquidated

I sold three items to a good regular customer of mine. I shipped them in two separate packages to a third party distribution center in Kentucky. Both packages arrived at the center. The buyer received one. The second package has a message stating "Di...

Buyer is telling me package never arrived at reshipper even though tracking says it did

I shipped an order and tracking shows that on June 3rd, it was "Delivered to Agent for Final Delivery." It is a freight forwarder address. The buyer filed a Request/Dispute through eBay and is saying the freight forwarder never received the package a...

Item returned For Insufficient Address

I sold a very expensive Video game. The Buyer request that "NO invoice or any identifying paperwork be included with the item." It was mailed out on Oct. 31. I just received it back today with the attached sticker. I used the address the buyer provid...

Resolved! live agent. there is a dispute between EBay shipping charge and USPS. please contact me.

Difference/dispute between EBay and USPS on additional shipping charge. Please have live agent contact me via email or [Removed by Moderator]. Dan

The International Shipping Program is great but buyer's need more info.

I'd like to get eBay's attention with this one. I do like the International Shipping Program; it's great to have my store open to millions of more potential buyers, and it seems to work most of the time without any issues. However, when it doesn't wo...

Fedex "delivery exception"

A package I shipped with them was marked "delivery exception" in October a nd nothing since then so I have refunded the buyer. That is the last time I will use them.

Shipping Knives Internationally, bypassing EIS.

Hi everyone,I currently use eBay International Shipping (EIS) for all of my eligible items. However, as most of you know, knives are prohibited through EIS, which prevents me from offering international shipping on those listings.I’m considering addi...

eBay's Shipping Calculator Broken When Quoting UPS Rates When a Dimension is 1".

I had some eBay customers complaining that we were charging way too much money for UPS shipping on an item that was 2 lbs, 7" x 7" x1". The calculated shipping using eBay's rates was quoting $28+ to our own zipcode which is about 3-4 times too high. ...

Shipping a 26" Cannondale Racing Bicycle

I'm new to eBay. We advertised the sale of our bicycle and that the buyer would pay for shipping. eBay has placed a specific amount when I'm very uncertain of the total cost until I bring it to UPS for handling and shipping. eBay stated and collected...

How to Dispute Shipping Adjustment

I just got charged $22 for a UPS shipping adjustment, I want to dispute this charge. No reason is given and I correctly weigh and measure all packages before shipping.

USPS Ground Advantage Delay to the Islands: Issue Regarding Ebay's Expected Delivery Estimates

I have an issue with ebay's estimated delivery times. They are merely estimations, and should not be hard expectations of when the buyer will receive the item. However, Ebay's refund policies conflict with this notion. I have an item being sent to Ha...

My postage label isn't printing?

I'm shipping from Australia, tried to print a postage label to Thailand, first they told me to fix the address cuz you can't have more than 40 characters in the address line, then i had to fix the city and province etc cuz Thai address format is diff...

Am I being scammed by a seller?

So I made an offer on a foldable phone and the seller accepted quickly. It was a very good deal so I paid and began the wait. I'm an international buyer and the seller is in the US. About two weeks after payment no shipping info so messaged the selle...