Shipping

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Seller Protections are in place for sellers impacted by severe weather

We are actively monitoring weather conditions across the country and assessing potential impacts to shipping and delivery operations. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping del...

Item DELIVERED, but Tracking number isn't updating?

Happy Monday everyone! To sum things up in a quick nutshell... I sold and shipped and item on time, with tracking via eBay USPS. Shipped on September 27th, and the tracking shows Destination Processing in the destination city on October 6th. I assume...

Resolved! Buyer awaiting late EIS shipment told they cannot request refund, talk to seller?

Here is the situation as I currently understand it: Buyer in Singapore bought a lens on Dec 14 last year. It was an EIS listing, and it arrived at Glendale Heights on December 22. The last day of the estimated delivery window was January 11. The exis...

Resolved! New one for me. EIS(Old GSP) Customs/Tax/Duty - USA to Spain

Had a customer from Spain stated to cancel transaction since EIS (Old GSP) did not charge the buyer Customs/Tax/Duty to the order nor did it show on his receipt. Anyone hear about this before? It was a $600 sale so I am just trying to get to the bott...

Lithium battery installed in used device shipping to Puerto Rico

I recently sold a used electronic device that has a rechargeable lithium ion battery. It needs to be shipped to Puerto Rico. I’ve been seeing conflicting info on what I need to do. Seems like I need to label it with a UN 3481 label, is that the corre...

Shipping question

Had a buyer make a purchase while my account was on time away. Purchase was made before the USPS surcharge ended and before the USPS rate increase . Buyer paid $14.06 for shipping from Ohio to Missouri for the item weighing 12.5 pounds. Went to print...

Post Office Pricing

USPS with rates is going to put all out of business. Making almost impossible to sell small items on EBay. I buy from Ali Express pay only $1.99 per package all the way from China, but When I send an 8ons package in US about $6 one small package outr...

Resolved! Is there a way to APPEAL or DISPUTE an after-the-sale additional shipping charge??

Little Tikes Tykes Pink Bookcase Childrens Book/Toy Shelf GUC Vintage HTF Nice Order number: 20-12207-17119 I got hit with an additional $50 shipping charge today for this because the UPS store apparently indicated AFTER I dropped it off that the mea...

Combined shipping help

How do I combine shipping on my eBay account for a buyer?

Resolved! Where have they hidden the Free Shipping option NOW?

On mobile site. Not the app(not compatible.) Working on a draft. See pics below. I've clicked every single click-able option on the form multiple times, especially in the Pricing and Shipping sections. No matter what I select or change, the "Offer Fr...

eBay Tracking Disaster: Seller Won't Show Shipping Label—What Now?

I'm a long-time eBay buyer, first issue ever. Question for sellers: What do you do when tracking says "delivered," but the buyer never got it?What happened (Jan 4, 2026):Bought from a 100% reputable seller. eBay email: "Delivered" + FedEx tracking li...

USPS tracking

Just a minor gripe. I have a small part time PO I deal with. The postmaster is great. With the latest USPS changes, any mail a customers drops off on any day does NOT leave that office until the next morning when the local mail is dropped off. There ...

Why am I charged for a shipping label when buyer paid for shipping?

Wheni print a shipping label the money comes out of my available funds When ebay pays me it shows the total they collected from buyer that has the money they paid for shipping plus taxWhen ebay pays me it shows the amount and they deducted seller fee...

Is your picked up 'local pickup' still showing in orders awaiting shipment? Resolution.

I had been dealing with local pickups still showing in my orders awaiting shipment page, which was annoying. I was following a thread where some sellers had the same issue, without resolution.I found a resolution.From the PC, on your orders awaiting ...

FedEx now doing random back charging and not even showing why

eBay continues to allow FedEx to back charge after the fact. Now they don't even have the balls to show why. I use the eBay shipping calculator and I go over the actual dimensions, next I keep adding to the weight until the cost go up to allow for th...

OUCH, just seen the rate increase for USPS on Sunday

I was printing my labels and was able to click on Tuesday's rate, WOW a $.35 to $.61 cent increase for 8oz or less packages. 12 to 15 ounces only went up $.10. Pretty much wipes out anything selling for less then $5. Now I have to decide to raise shi...