Item DELIVERED, but Tracking number isn't updating?

[grafiksolutionsco]

Happy Monday everyone!

To sum things up in a quick nutshell...

I sold and shipped and item on time, with tracking via eBay USPS. Shipped on September 27th, and the tracking shows Destination Processing in the destination city on October 6th. I assume it was delivered the next day, as I reached out to the buyer and they confirmed that it was delivered that day successfully, and all was well.

The payout is still on hold, and nothing seems to be happening. Everything has been going well, and I have never had any issues with shipment tracking not processing correctly.

Has anyone ever dealt with this before?  If so, what were the next steps you took in order of getting this processed and moving forward...?

Thanks in advance!

Your help is GREATLY appreciated!

[kensgiftshop]

There's nothing to do but wait until the hold is released.

[simba6]

Don't contact the buyer and give them any ideas.   I have had many packages delivered that never got marked delivered.  Just have to sit tight and see what happens.  The hold will time out on it's own.

[grafiksolutionsco]

I ended up calling eBay, and they said that they had confirmation from the buyer that it was delivered. Before I read the replies to this post, I had contacted the buyer and made sure they had arrived safely, and all was well. I am assuming eBay checked the corresponding messages and saw proof of delivery that way, not sure. 

Anyways, they made me wait on hold 7-8 times within the same call, and manually processed that payent through. The tracking info still shows that it is still NOT DELIVERED. 

Thank you all to replied to my post, I know how valuable your time is, and I appreciate your help more than you know! Thanks again, and happy  selling! 🙂

[rlradski]

Holy cow! This community is awesome and glad this was asked! I am new at selling ( on my husband’s account and he’s sold, but now I am too). Package tracking stalled in LA when it was going to Oregon! I was freaking out! The hold released and I got the money, but was waiting to get a complaint of undelivered package. 
I guess it happens all the time?!? And eBay seems to be on it even if it does turn out to be undelivered! 
USPS……we do what we can do

[rizzpie1]

im having the same issue with one of my shipments.  How long did they hold your funds?  ebay has been no help answering any of my questions