Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Item lost / package damaged card missing after authenticator mailed it to buyer

On Jan 23, 2025 the card I had listed on sold. It was mailed to eBay's authenticator with tracking and well insured. It arrived at the authenticator's location (Jersey City) 1/26/225, authenticated and then mailed from there to the buyer address on 1...

Are Sellers actually Protected with EIS?

I don't ship internationally, because of the huge risk, of lost items and delayed payments. But EIS makes me wonder. Are Sellers "actually protected". Say, I have a policy of "no returns", per the ebay policies. Unless an item is completely misrepres...

Shipping Label

I created a shipping label for an item i sold. It had the wrong dimensions on the label when I purchased it. I immediately canceled the label and created a new one with the proper dimensions. It was my understanding that I was supposed to get a refun...

Buyer Asked to Have Items Purchased Shipped at a Later Date...

I had a buyer msg me and ask if he purchased & paid for multiple items that I could hold them & not ship them out until January 12th 2026. He didn't want to miss out on the items I just listed yet is out of town and does not want them shipped until t...

Delayed by customs due to lack of documentation..

Shipped international. Buyer complains that customs wont release his order. Looking at tracking shows this"Delayed by customs due to lack of documentation" Is this out of my hands?

Buyer Wants To Change Shipping Address

I sold an item and the buyer requested I ship it to a different address. I've been asked before and always said no. This guy seems legit so I'm considering doing it. My question is, the buyer paid $13.44 for UPS shipping. If I don't purchase the labe...

Best way to file an insurance claim for lost mail up to $100 value as provided by USPS?

Looks like it's almost impossible to recover anything from the USPS shipping insurance as they require so many hoops to jump through? Should be easy as the value of the item is listed by Ebay when buying the shipping label? Can Ebay work something ou...

Resolved! Purchasing shipping labels while on time away

Am I allowed to buy shipping labels while on time away and then ship them when I return home?I've never used this feature before and have heard that there are certain things sellers can and can't do. Just want to make sure I'm doing this right.Thanks

Can the USPS even be trusted anymore?

I see their workers regularly and see how much their services cost and how slow they are, so I already had my doubt. Then I ordered something myself that was only 200 miles away. It said 2-4 days. The package has travelled over 6000 miles now and has...

Delivered to Agent, Left with Individual

Hey! ”Delivered to Agent, Left with Individual” This is the latest status I’ve got from USPS. What does this mean?

First time A Package Was Damaged by USPS, how do I proceed with Insurance Claims?

Hello all. I unfortunately got bad news today that for the first time one of the packages I sent out was damaged and the item was received broken. I am currently talking to the buyer about what they want to do, but most likely it seems the next step ...

Resolved! How to charge for shipping after the fact?

Hi, there. I used to sell on eBay on a more regular basis about 5 years ago. Now, it's here and there. I feel like I used to be able to counter offer with things like "sure, but shipping will be included" if I had something listed with free shipping....

Didn’t use eBay shipping label. Voiding is not an option.

I printed the label from eBay. Packed the item and realized it was 12 pounds heavier than the label stated. I brought it to the post office to get help where they scanned the label and told me that they could “postage due” on the package. Then they t...

Resolved! Shipping cost.

I always weigh and take measurements before listing an item. I also do not use a flat rate or free shipping but use calculated shipping. In this situation, the buyer paid less than the actual shipping cost even though my weight and dimensions were sl...

Shipping label refund hasn't processed?

Hi there! This is my first time using this so I hope I'm doing this correctly. A couple weeks ago, I sold a set of CDs. I purchased and printed the label which was formatted according to the original package and the customer's requested shipping meth...