Shipping

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Seller Protections are in place for sellers impacted by extreme winter weather

A historic winter storm and extreme cold are impacting large areas of the South and Northeast. Severe weather and its aftereffects across much of the United States may cause shipping and delivery delays. Your safety, and the safety of those close to ...

Are Sellers actually Protected with EIS?

I don't ship internationally, because of the huge risk, of lost items and delayed payments. But EIS makes me wonder. Are Sellers "actually protected". Say, I have a policy of "no returns", per the ebay policies. Unless an item is completely misrepres...

Shipping Label

I created a shipping label for an item i sold. It had the wrong dimensions on the label when I purchased it. I immediately canceled the label and created a new one with the proper dimensions. It was my understanding that I was supposed to get a refun...

Buyer Asked to Have Items Purchased Shipped at a Later Date...

I had a buyer msg me and ask if he purchased & paid for multiple items that I could hold them & not ship them out until January 12th 2026. He didn't want to miss out on the items I just listed yet is out of town and does not want them shipped until t...

Delayed by customs due to lack of documentation..

Shipped international. Buyer complains that customs wont release his order. Looking at tracking shows this"Delayed by customs due to lack of documentation" Is this out of my hands?

Buyer Wants To Change Shipping Address

I sold an item and the buyer requested I ship it to a different address. I've been asked before and always said no. This guy seems legit so I'm considering doing it. My question is, the buyer paid $13.44 for UPS shipping. If I don't purchase the labe...

Best way to file an insurance claim for lost mail up to $100 value as provided by USPS?

Looks like it's almost impossible to recover anything from the USPS shipping insurance as they require so many hoops to jump through? Should be easy as the value of the item is listed by Ebay when buying the shipping label? Can Ebay work something ou...

Can the USPS even be trusted anymore?

I see their workers regularly and see how much their services cost and how slow they are, so I already had my doubt. Then I ordered something myself that was only 200 miles away. It said 2-4 days. The package has travelled over 6000 miles now and has...

Delivered to Agent, Left with Individual

Hey! ”Delivered to Agent, Left with Individual” This is the latest status I’ve got from USPS. What does this mean?

First time A Package Was Damaged by USPS, how do I proceed with Insurance Claims?

Hello all. I unfortunately got bad news today that for the first time one of the packages I sent out was damaged and the item was received broken. I am currently talking to the buyer about what they want to do, but most likely it seems the next step ...

Resolved! How to charge for shipping after the fact?

Hi, there. I used to sell on eBay on a more regular basis about 5 years ago. Now, it's here and there. I feel like I used to be able to counter offer with things like "sure, but shipping will be included" if I had something listed with free shipping....

Didn’t use eBay shipping label. Voiding is not an option.

I printed the label from eBay. Packed the item and realized it was 12 pounds heavier than the label stated. I brought it to the post office to get help where they scanned the label and told me that they could “postage due” on the package. Then they t...

Resolved! Shipping cost.

I always weigh and take measurements before listing an item. I also do not use a flat rate or free shipping but use calculated shipping. In this situation, the buyer paid less than the actual shipping cost even though my weight and dimensions were sl...

Shipping label refund hasn't processed?

Hi there! This is my first time using this so I hope I'm doing this correctly. A couple weeks ago, I sold a set of CDs. I purchased and printed the label which was formatted according to the original package and the customer's requested shipping meth...

Strange situation?

Sold an item, shipped it out the next day via Fedex Home Delivery. Checked tracking same night I dropped it off, tracking said ready for pickup bring Gov ID...location was Fedex store I dropped it off at. Went next morning, they found it sitting in "...