Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

ALL SHIPPING- USPS, FEDEX, UPS, ROUTINELY HANDLE PACKAGES VERY ROUGHLY

I learned the hard way by having a fragile item (glass, ceramic, porcelain) that I packed very well for safe shipping arrive in pieces, then I had to deal with the whole nightmare insurance claim process. Keep in mind when shipping fragile items that...

Resolved! Shipping label cost adjustments

over the last 4 months I’ve had 11 cost adjustments on labels I purchased on eBay. This has cost me over $150. eBay Is saying there is some kind of glitch in the system and they are working on it. The last person I chatted stated they had over 60 tho...

Signature Confirmation for orders over $750

I sold an item for $1550 (yeah!) and reached out to the buyer to confirm he knows that a signature will be required on delivery. I went down the rabbit hole and couldn't find a definitive answer on whether or not ebay alerts buyers to that requiremen...

Resolved! Can I use any box for USPS Ground Advantage? Specifically a 7in x 4.5in (5) x 2in

I'm looking to sell a phone and have two boxes with similar dimensions (7in x 4.5in (5) x 2in - 4.5in is rounded up) that were used for phones in the past (shipped via UPS Ground). Can I use these same boxes if I were to ship with USPS Ground Advanta...

Scam in progress: Received request to change shipping address to known scam address.

Sold an $800 item, and received a message shortly after from someone that wasn't the buyer, asking to change the shipping address. I looked up the address, and found the same address being used in multiple threads about Ebay scams, from a few years a...

Resolved! Package Dropped off at PO, Scan Delivered Same Day

Order from last night dropped off today and its scanned delivered in NY. LOL My buyer reached out asking what the heck. Never in all my years of shipping has this happened! I assume it will be updated but... Anyone else had this happen? Did it start ...

Fed ex smart post is a bad idea to use

Being a buyer . I have found too many issues with receiving items when sellers uses Fed ex smart post . I have had no issue with local Fed ex . Or usps or ups . But smart post is not good . I think I have received maybe one package from a seller usin...

USPS delivered to wrong address and denied my insurance claim

I had to refund a buyer and file an insurance claim with the USPS because they delivered my package to the wrong address.The USPS Supervisor tried to get it back in person at the house where it was delivered, but the rotten recipients wouldn't turn i...

Do you get a defect if usps didnt pick up package request?

What happens if you have 1 day handling time and usps doesnt pick up the packages from the pick up request? Do you still get a defect on those packages?

Can't Send International Shipping Invoice

Hi Everyone! I had someone in Canada purchase 2 items from me yesterday. I went to send them a combined invoice, but when I clicked on the "send invoice" link this message came up: "Invoices can't be sent for eBay International Shipping orders". I im...

Puerto Rico is NOT International shipping

This really infuriates me. eBay's Global Shipping Program has decided to place Puerto Rico (US Protectorate) under "International" category. Now, why is this? How is a US territory "International"?Because if I pay $68 US dollars to have something shi...

USPS Ground Advantage routing!

I am hoping this is just an exception. But, just had to share! I live in a medium size city. Received an order last week to mail a small parcel to an address in our city. Not only to the same city but to the same zip code, so all mail come from the s...

Some how I now have a ton of shipping policies...that I don't want

TIA. How do I get rid of them? Now when I go to list in the app. when I add the weight and dimensions of my items when I click shipping options instead of all the services being listed i now have a ton of polices to choice from and i cant figure out ...

No update about my item once it reaches Global shipping center

Dear Ebay, once I purchased the item under global shipping, I was getting the tracking updates from UPS and Global tracking number till my item reached the Global shipping center Erlanger, KY but as soon as it shows my item delivered at this location...

Resolved! Trying to add UPS international shipping to a listing (where's the option?)

Experts, As per the title, I need to add a conventional international shipping service to a listing. I am "opted in" to eIS. When I go to the "create listing" page this is all I see under international shipping:I've followed the paths under the "Lear...