Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Shipping Costs

just out of curiosity as a new seller, how are some sellers able to sell an item for 10$ with free shipping such a tool kit that is at lease 10 X 8, for such items shipping is almost 9$.Can anyone help or explain or guide?

Buyer threw away the item but never started a refund

A buyer messaged me with one picture of a damaged item, but there were two items. I thought she had opened a return claim, so I didn't think anything about it and told her I would file a USPS claim. At one point, I told her for usps and for myself, I...

can't ship with FedEx home delivery, why?

I set my auction up to ship with FedEx home delivery. The item sold and they buyer paid and selected FedEx home delivery. When I try to print the label Fed Ex home delivery is not available. I get this messageWe could not get a quote for this service...

listed as USPS ground label is showing prority as buyer selected

I list /ship my items as USPS groundI just sold an item today and when I was going through the shipping labelI noticed it said USPS prority buyer selectedI was thought that if the buyer needed other shipping that they should first let you (seller) kn...

shipping to South Africa

I live in the U.S. and have an interested buyer in South Africa. I changed my shipping to include International Shipping, but the item listed on Ebay just shows "contact buyer" when I update the shipping address to South Africa. Why does it not show ...

Shipping DVD and VHS via Media Mail

When I recently tried to send some old DVD's and VHS tapes using Media Mail, the postal clerk at our post office said that those things don't count. He got out his guide which had the same language that appears on the USPS website and from the way it...

Ebay standard envelope

Hey everyone, I sell mostly trading cards, although I plan to sell a bunch of old anime figurines soon once I figure out shipping better.I have a bunch of 6x9 polymailers for TCG. Do these qualify for the ebay standard envelope? If not, does anyone h...

Customer confirmed received package but not scanned delivered

Hello! I have an order that the customer left feedback that they received delivery, but USPS tracking still shows out for delivery with a new estimated delivery date. Will the seller receive a performance defect for packages not scanned upon delivery...

No more discounts on USPS shipping labels

Between September 21 and 28, eBay discounts on USPS shipping labels disappeared. Even though eBay falsely claims to be giving a discount, the same USPS label can be purchased from the USPS web site for exactly the same amount as eBay is charging. For...

Shipping to Puerto Rico

Sorry to bother, but recently buying from eBay from Puerto Rico is impossible because they consider us as international instead as domestic by USPS. Shipping charges are incredible high. In some cases 4 to 5 times the cost of the product or more. USP...

Issue with Asendia

Hi, just to share my bad experience with this carrier. Previously I purchased an item from eBay and my local postal service contacted me to confirm my residential address. Apparently from the Asendia shipping label, my unit number is missing. I manag...

FedEx Drop-Off Sites - Size And Weight Restrictions

If you are going to have size and weight restriction at some locations, at least let the customer know in advance before going there and having your package rejected. Some sites have a 50 pound limit, others have a 55 pound limit, as well as a size l...

International shipping for beginners

Can someone talk me through internationalshipping? Someone interested in one of my items wants to know if I can ship it to Hungary

NO Shipping showing on my listings! Urgent!

devon@ebay elizabeth@ebay kayomi@ebay I just received a message from a potential customer asking what shipping cost with tracking was for one of my items ... imagine my surprise when shipping was NOT displayed on that listing or any of 20 of my listi...

Resolved! Wrong shipping amount charged (by ebay) to buyer

I sold an item today but the shipping amount paid by buyer was incorrect. The amount was calculated based on my dimensions and weights (they are correct) so I can not understand how the amount charged was less than what I pay. Please look into this. ...