Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Forum Posts

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

User avatar by Community Team Community Team
  • 2811 Views
  • 0 replies
  • 31 helpful

Heads up on Canada Post.......

From my friends at Pirateship..... As of now, Canada Post may still be headin' into strike waters startin' May 22, 2025. We’ve gotten more info from our partners and can confirm that a Canada Post strike would throw a wrench in Simple Export Rate® de...

Save money using Ground Advantage & check the size of boxes you're mailing in! Size Matters!

Hi sellers:In case you're unaware, size matters for USPS Ground Advantage shipping. On eBay's shipping page, it states:https://www.ebay.com/sellercenter/shipping/choosing-a-carrier-and-service/usps-and-ebay-labels Ground Advantage™ CubicCubic rates w...

Somewhat obvious shipping cost error from eBay's computer

I was wondering why I received a charge back on shipping. This weights and dimensions we correctly placed in the ad.I found the problem. For each item I had listed an accurate a weight of 1 lb 7 oz and box dimensions of 9" x 7" x 7" .When a customer ...

User avatar by Pathfinder
  • 129 Views
  • 4 replies
  • 0 helpful

Can't buy from UK sellers anymore

I used to be able to buy from UK sellers and didn't have that problem until yesterday, all of the sudden the US is now dropped from the global shipping program on most listings, is anybody else having problems with that? And it's only effecting UK li...

User avatar by Adventurer
  • 1088 Views
  • 30 replies
  • 2 helpful

Ebay Standard Envelopes- No scans in Hartford CT- 10 days now.

Never had problems before, now I'm getting buyers asking to please ship their patches. Only thing is they were mailed out 10 days ago, all received ESUS tracking, but all show "tracking # provided", but that's it. Crickets after that. No acknowledgem...

Shipping Label Overcharge?

While reviewing my recent transactions, I noticed the shipping price a buyer paid is much lower than what I paid for the label. Please see attached screen grabs (original listing + order details). The buyer paid only $4.84 compared the the $10.21 I p...

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Wrong Calculation on free shipping

I've used a promotional shipping rule for a few year: orders over $85 get free shipping. Today I had two orders for about half that which received free shipping from eBay. Any suggestions about what went wrong, or what to check?

User avatar by Adventurer
  • 59 Views
  • 1 replies
  • 0 helpful
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