Shipping

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Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Somewhat obvious shipping cost error from eBay's computer

I was wondering why I received a charge back on shipping. This weights and dimensions we correctly placed in the ad.I found the problem. For each item I had listed an accurate a weight of 1 lb 7 oz and box dimensions of 9" x 7" x 7" .When a customer ...

Can't buy from UK sellers anymore

I used to be able to buy from UK sellers and didn't have that problem until yesterday, all of the sudden the US is now dropped from the global shipping program on most listings, is anybody else having problems with that? And it's only effecting UK li...

Buyer demanding ALL shipping costs returned for a remorse return?

Recently, a buyer purchased a set of collectible action figures from me and I shipped immediately, with priority mail. Upon receipt, they claimed that the figure arrived in perfect condition, but looking up close at them, they "didn't like the look o...

Suggestions for manging shipping costs to Alaska, Hawaii and other hard to reach US places

Hello all. I'm looking for suggestions for how to setup my shipping policies and listings to better deal with the occasional order from Alaska, Hawaii and other hard to reach places which I end up taking a shipping loss on. I sell specialized woodwor...

What is the difference in rate between Media Mail and Free Economy ?

What is the difference between Media Mail and Free Economy?

Ebay Standard Envelopes- No scans in Hartford CT- 10 days now.

Never had problems before, now I'm getting buyers asking to please ship their patches. Only thing is they were mailed out 10 days ago, all received ESUS tracking, but all show "tracking # provided", but that's it. Crickets after that. No acknowledgem...

Shipping Label Overcharge?

While reviewing my recent transactions, I noticed the shipping price a buyer paid is much lower than what I paid for the label. Please see attached screen grabs (original listing + order details). The buyer paid only $4.84 compared the the $10.21 I p...

FedEx Overcharging, added exobitant additional charge on top of original label cost

I shipped a baseball bat via Fedex on april 22nd, which was delivered on april 30th (yeah, slow service). I had inputted the box dimensions and weight on the Ebay shipping page as always. The lowest cost (for standard service) was FedEx for $12.59, s...

Wrong Calculation on free shipping

I've used a promotional shipping rule for a few year: orders over $85 get free shipping. Today I had two orders for about half that which received free shipping from eBay. Any suggestions about what went wrong, or what to check?

Item sent through the International Shipping program isn't moving?

About a month ago, I sold an item from the United States to a customer based in South Africa. I chose to use ebay's International Shipping program, which gave an estimated delivery date of April 29-May 12. I put the item in the mail on April 14; it a...

Request for Advice Regarding Damaged Parcel and Unresponsive Buyer

I sold an item on the 11th of May, and it was due for delivery on 14th. However, the courier has informed me that the parcel was damaged beyond repair during transit. They advised the buyer to get in touch with me directly to resolve the issue.So far...

Resolved! One eBay order shipped in two flat rate boxes

Estimated Delivery Dates Become Absurd..!

Hi everybody, Im writing this note in case that someone else facing the same issue. Im living in Greece and when i woke up this morning i found 2 orders from US customers that placed yesterday evening (May 8th). When i check order details i noticed t...

Resolved! how to file a claim on missing or damaged ebay standard envelope...how???

one of my customers did not receive his item sent with the new eBay standard envelope and another received an empty envelope with the contents missing. How to I file a claim on them? The automated assistant is really a waste of time and no where are ...

Ebay Standard Envelope Needs To Be Fixed!!! Please!!!

We came to ebay when they started Ebay Standard Envelope for the great opportunity to sell low-end sports cards. It's been great and has allowed us to grow our business. However, the lack of consistent scanning of the envelopes from USPS causes so ma...