Shipping

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Seller Protections are in place for sellers impacted by extreme winter weather

A historic winter storm and extreme cold are impacting large areas of the South and Northeast. Severe weather and its aftereffects across much of the United States may cause shipping and delivery delays. Your safety, and the safety of those close to ...

Shipping to Puerto Rico

I am seling an item weighing 2.5 pounds to a buyer in PR. The calculated shipping price is charging her $51 for Ground Advantage. When I enter the shipping details in the calculator, it is showing about $13.00. What do I do?

Wrong/exorbitant shipping cost to buyers

Recently (the last couple of weeks) shipping costs have been way off for buyers. I am doing the same thing I have been doing for years and all of a sudden the rates are completely wrong when an item is purchased. I have gone back and checked my listi...

What type of postage is this?

I just received this in the mail. Two ounces, mailed about 50 miles in a 7" x 9" bubble mailer. Lumpy, about 1/2" thick in one small part.The postage looks to me like $7.25. Is that possible? Was this first class mail? (Coulda been sent cheaper, righ...

UPS over charge for $22, ebay WON'T dispute it

Been shipping fishing rods for year through UPS and they hit me up last month with an over charge. I called ebay and they say it's because it's irregular size and won't dispute it. It was a rectangle tube 38x3x3, not round, I called UPS and went to 2...

Fedex billed the buyer duties after delivery, they won't pay, what can I do?

Let me preface this by saying I'm not based in the US so unfortunately I can't use eBay eIS so that leaves me having to use Fedex for international shipments.Fedex has introduced this policy where they bill the recipient of a shipment the duties owin...

So upset with the Indianapolis processing Center. Package sat there from 4th thru 11th

Sat there from 4th to 11th before starting to move again. Mailed the package on Dec 3 and still not even close to delivery, and now I see another seller listed the same item $25 cheaper in a much nicer box. What do they do at the Indy Center-- take a...

International Shipping Hub Error.

I have a buyer that was sent a package, That clearly is not the package I sent. The number given on their order matches, But I don't even use envelopes that color. And instead of what they bought from Me, They received Pokémon cards, So somewhere out...

postage adjustment

How do I pay a postage adjustment to USPS ?

Media mail shipping

I don't normally sell books, but I recently did sell one. The buyer chose media mail as the shipping method. I assume a book qualifies for media mail shipping. The shipping was $5 and change. The label process showed that the buyer paid that amount a...

Accidentally reused QR code thinking it was most recent sale, USPS scanned. Can I get it back??

Had a terrible realization a bit ago when getting ready to give feedback to a buyer on a sale I made yesterday. I packaged it up and dropped it off to the post office earlier today, could've sworn I confirmed the shipping and everything! But turns ou...

Someone is not being truthful....

Screen shot from me seller and from buyer...... [Image removed by mod because it contains personally identifiable information] List of exclusions - ebay generated

Shipping options are unavailable to me as well as local pickup

Shipping carriers and rates are no longer available to me when I enter dimensions and weight of package. In addition, I no longer have local pick up option availability. What am I doing incorrectly and h ow can I resolve this.

Resolved! Offering Local Pickup As An Option

There has always been a way on a listing to offer local pickup as an option. I don't see that any more, but do see the option of offering to receive cash payments for local pickup. Is that all we now have, or am I not looking in the right places for ...

Buyer selecting shipping option when "free shipping" is selected by seller

I recently sold an item where I had set the shipping to free shipping but the buyer selected USPS priority shipping when I had listed USPS ground shipping. From everything I have read, I didn't think they could select a different shipping option. Is ...

Ebay Shipping Question

Today, I shipped a box USPS Ground Advantage that actually weighed 6#'s and measured 22 x 17x 5 inches + 1870. So, dimensional weight came into play. When I divide 1870 by 166 I get 11.26. So, I put the weight as 12#'s and ran the label.What I wonder...