Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Resolved! Issuing a refund for in-transit item: instructions to buyer?

The item in question was shipped on time, but has been delayed by USPS. I'm ok issuing a refund, but it would be nice to have my item back. Do I ask the buyer to refuse delivery? Paying for return shipping would put me in the red.

I do not receive the article

I bought an item on December 03 I paid immediately through Paypal, the seller has not yet sent the article, I have written in 4 oprtunidades and he has never answered me, what should I do to recover my money, I cancel the Order or I say that I have n...

Need help returning a fake item

I bought a Gucci bag from a seller based in Brooklyn and received a fake version of the bag that did not match item photos and was shipped from Hong Kong. I requested a return on the basis that the item is a fake and the seller accepted. I was later ...

Sometimes I hate living in Hawaii.

Yesterday I made a $42 purchase. Today I get a refund and this message: "The reason that we are contacting you is because we are having trouble in processing your order. We are really sorry about this issue and the only way we can solve this issue is...

Shipping Free and Calculated

Is there a way to have Free First class shipping ,but charge for Express mail in the same listing?

Resolved! Buyer requests partial refund due to packaging damage

I sold a sealed Magic the Gathering deck for $88.00 on the weekend of 12/2. I shipped it on the following Monday 12/4. The item was packed well as I always do when shipping eBay auctions. The buyer recived the item on 12/8. Today, 12/13, the buyer me...

Resolved! lost item delivered after appealing case result

Hello, to keep story short, on 25. November I bought an item from UK that was shipped by the Global Shipping Programm to the Netherlands. The item kind of got lost - the tracking showed delivered (6. December), but the item was not at my place, nor a...

Resolved! Buyers account is International, but wants to ship within USA

Hello everyone, hope you are having an awesome day. A potential buyer is interested in an item, however their eBay account or paypal account is located outside the USA, and because my listings are opted out of International shipping and GSP, it appea...

Buyer wants to know where item is.

a buyer just wrote me asking where an item is that tracking shows was delivered on nov. 2.Should I even respond? I guess I can worry about a credit charge back?Thoughts? Thanks in advance.

refund

A seller X is harassing and threatening me with an operation done 6 months ago. The snares were not in the conditions stated in the description of the publication so I opened a case and they were returned to an address that apparently was wrong. I re...

Resolved! FedEx Shipping Questions

I recently bought a item which i thought it was going to be shipped in USPS Priority mail (which is what i use to ship, and what i like) but apperently it was shipped with something called FedEx Smartpost. The estimated delivery is This wensday to th...

Will Post Office pick up a package?

If you print a Priority Mail shipping label through eBay, can you have the Post Office pick up the package at your house? If so, what is the procedure?

Shiping with buyer UPS account and local pickup scam?

Hi I sold item. Buyer paid by paypal via ebay and has choosen local pickup but he lives in diffrent state. And he sent: We will ship with our UPS account. Please provide email address to send shipping label. ThanksWhar should I do? ThanksMartin

Multiple complaints in the last week about tracking that won't update

I've been getting bombarded with buyers who are asking me if I shipped their items. In the last week, there have been multiple instances of tracking information not updating on eBay or USPS. One package today I checked was updated on USPS but not eBa...

Resolved! How to stop fraudulent buyer?

The buyer has purchased 7 Surface 3 tablets from us 3 weeks ago. About a week ago he requested to return 1 tablet, we approved his request and received a completely different model with non-matching serial number (still Surface 3, though), scratched,...