Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Fraud seller

Dear All!I ordered on the 28th June 2017 from the UK. Item was marked as shipped the same day. It has not arrived up until now.Please see our messaging below: Jul. 18The seller sent a messageComments RZ271494137GB apologies for previous reply it was ...

You don't have permission to access "http://www.ebay.com/rtn/Return/SendMessage" on this server.

Hi, I'm trying to reply to a seller's message regarding a return, but I can't seem to reply to the message without getting an error that says: You don't have permission to access "http://www.ebay.com/rtn/Return/SendMessage" on this server. Reference ...

Return tracking info?

I sent a person a return label thru ebay but I can't seem to find the tracking for it so I know when to expect it. Anyone know where I look to see it? Doesn't seem to say anything under return details.

Resolved! Got scammed by a seller and can't contact ebay cuz he deleted his account and item

As it is written in title, I got scammed, seller deleted his item and his account. He took my money and now I can't contact ebay.

Seller requests ebay for help and what they do ... "case closed without seller resolution"? LOL

My buyer opened a return request which was immediately accepted and I received back the item. I tried many times to issue him refund through ebay but the page was giving me soem error message. So I contacted ebay myself and opened a case to resolve t...

I sent replacement but return still open and paypal holding payment

I have a question that I can't seem to find answer to...Sold and shipped 2 glass pyrex dishes with lids. One lid broke in transit and buyer opened not as described return. Asked for full refund or replacement. I happened to have an extra lid and repl...

Charged for a shiping label???

Got a shipping label from seller and it directs me to paypal and I have to agree to charges....what charges??? Seem to be stuck.

Resolved! Local Pickup - Ebay fee

How does Ebay collect their 10% final fee on a cash only local pickup?

Shipping from UK to Latvia via Economy Int'l Postage

Hi, Is Economy Int'l Postage from UK to Latvia trackable ? I asked reseller after "thanking him for shipping what is my tracking number"He said, "you are using Economy Int'l postage"This was the chat I send to him and this was his selly answer. few w...

Delayed shipping

hI!6 weeks back, I purchased something. Ever since, whenever I tried to track my order, it has been saying "In-Transit" to detsnation in Kuwait.What do i do?

Resolved! International First Class Shipping Letter

Why is it when I quote a customer a price using "letter" and the sell the item, and then go to ship, I can't use it. I am forced to use "Package" at a higher cost. Am I doing something wrong?

How Do I Escalate An Ebay Return Dispute?

How Do I Escalate An Ebay Return Dispute?I ask because a seller and I have been in a dispute that has gone nowhere for a week, it says "if you have not agreed on a solution or the seller has not responded by 7/18/17 (today), you can ask us to step in...

Requested a return and now buyer want just a partial refund

Hello, the buyer received the item that it was damaged a little but can be repared so he wanted a return and I've accepted the return but now he said that partial refund would be okay - how to do that now? Thanks for any informations,greetings,Tamara

Resolved! Listing will not accept Fedex Smartpost shipping option - states oversize which is not correct

Listed two rc model airplanes today with the following issue:First kit dim 29 x 17 x 7 = 77 inches - accepted the Fedex Smartpost optionSecond kit dim 36 x 13 x 8 = 78 inches - rejected the Fedex Smartpost optionDoes this indicate a programming issue...

return item request

I have a buyer that claims the item he received (#302331277503) is not as described (says it is a different gauge) and is requesting a return and refund but I strongly believe he is mistaken - I believe it to be exactly the item I described. I have m...