Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! seller is still responsible for return shipping costs, right procedure?

Hi. I have recieved a message from ebay:Hi hr2014_pral,Seller let us know that they can't buy a return shipping label for you to use for Black For SAMSUNG GALAXY J3 LCD J320 J320F SM-J320F Display Touch Screen Digitiz.The seller is still responsible ...

Item I sold has not been marked as delivered yet

I shipped an item on Nov 19th and as of Dec 20th it still has not been marked as delievered. I have not heard anything from the buyer, so I assume it has been delievered but I am not entirely sure. It was shipped from Pa to NJ via Media Mail. Should ...

The person got the item and the money back and ebay told me nothing they can do case was closed?

The buyer made a claim in October 10th about not receiving a product after many times calling ebay and showing proof they still closed my case and made me pay now its December and i went to check on it to see if it was still mailing back to me. The i...

Resolved! Need Advice on reporting a buyer on a return.

Hi,Debating if I should report this buyer, based on minimal evidence. I sold a red sequin top 11/20, perfect for a holiday party. A return was put in 12/2 saying it wasn't for her. I assumed she didn't like it, no problem. I got it back today. Well.....

Item not arrived after 2 months, unable to contact seller; How to proceed?

Hi everybody, So I have a slight problem. I bought a really old Macbook Pro (Late 2006) for the starting bid of $31.03 + US $15.45 shipping. There where a few things that needed fixing, but for the model year and price I considered that an okay deal....

Return requested for wrong item sent!

Hello! I shipped the buyer the wrong book! They opened a return request! I shipped out the correct book with tracking that I posted on the return request to prove and told the buyer to keep the wrong book! I asked the buyer to cancel the return reque...

Buyer requested different shipping address after label was printed

I purchased and printed a shipping label (USPS) for a sold item. I was just about to drop the package at a post office when I got a message from the buyer saying the address on record was an old one, and asked if I could ship it to a different addres...

damaged item during shipping

Hello i hope someone can help me with this. i sold a figurine to a man in America through the global shipping programme,but it arrived smashed .I accepted the return, but instead of giving me the option of purchasing a returns label through ebay, it ...

Brand New Sealed prepaid phone buyer wants refund

Hi!This has been probably ask before a lot but I would like a personal advice. I SOLD A brand new factory Sealed prepaid phone and the buyer open a return saying that “They just didnt like it and that the WIFI is not working and low speaker when maki...

Resolved! Feedback harrassment

Bought a pandora ring and the listing stated it was a diffrent size to what it actually was when it arrived. I contacted the seller the day it arrived and sent a photo of the ring size (which was shown on the side of the ring). Seller responded and t...

Charged me 200 euros for transport without telling

So basically I bought a Samsung Galaxy S8+ from Taiwan that was 587.40 euros plus 8.10 euros shipping,so a total of 595.50 euros.I bought it with my credit card and the shipping lasted 6 days.On arrival the man carrying my phone from a company called...

International Buyer is asking to switch from GSP to USPS because it is too expensive

HelloIs this fishy or what? Buyer (China, only five reviews, on ebay since 2015) first agreed to use GSP (this is my first time using it), now he asked me to change to USPS because GSP is too expensive, I think that I can't do that, I'm correct? He i...

Got item, dont like, want to send back, how much refund i get

Got the item that i dont like, looked better from pictures.Payd £29.85 for item and £8.75 for postage.If i return item in 14 days, how much refund i get?

Seasonal pet peeve -- buyer buys, then asks how to pay more to get by Christmas

A buyer bought something with "Free Shipping," and paid. Then I see the dreaded "note to seller." "Is there a way I can pay more for shipping to get it here before Christmas?" At this point I just got back from the Post Office today. This thing is si...

3 days USPS has ignored a pickup

I had a pickup scheduled for Friday. It didn't get picked up. No email, no anything.I had a pickup scheduled for Saturday. It didn't get picked up. No email, no anything. yesterday I had the pick up scheduled and got the email that they were picked u...