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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Creating Shipping label, unable to print from app

Hello! I am unable to create a shipping label from my mobile app. I used to have the option available, however it's not longer there. Additionally when I try to ship via the website, it automaticly brings me to UPS. Is there no longer an option to sh...

help guessing HK tracking number letters please

an HK seller gave me an 11 digit tracking number which is missing the first two letters (I assume it ends with HK) Which can those be? EE and RR didnt work. Asking cause the seller is ignoring me and i need to know if the parcel is lost or not ASAP.

The salesperson deceived me

Hello, I have problem with seller . In april 2017. i bought replacment screen for my mobile phone "Sony Z2". I did received item but it was demaged. So I opend refund case on May 4 2017. and seller () promised me to send a new screen on my adress if ...

Curious how many sellers pass along the shipping discounts to buyers???

I've been giving discount to my buyers, but I'm seriously rethinking that option. Do you, or don't you? Pass along the shipping discounts to buyers?orPocket those savings to help alleviate some of the expenses with selling on ebay?

Buyer Requesting Return now no contact

I have a customer who purchased a new item and recived it Nov 4, The custormer requested a return and although i was no comitted to ok the return i did so anyway. The item was to be returned by 11/14 and has not even been shipped back. The money is b...

Best way to handle return request?

I sold a car taillight. It was clearly listed in the title and listing it is for the right passenger side. Got a return request, stating something is wrong with it (Of course), so I would have to pay shipping. $12 item plus $8 shipping is involved he...

Where do label billing records reside for UPS labels purchased via eBay links?

I can't find them in my UPS account, and unlike the FedEx labels purchased through eBay, they aren't on the eBay site that I can find either. The PayPal record for the purchase doesn't show any eBay-linking information, but fortunately has the tracki...

buyer want a refound

More than one month ago I sell some trousers. Now buyer want a refound because it has a hole. I do not belive it because I now what i shipped. But however I offfer him a refound but when he will ship the item back and I get the item, then I do a refo...

delay in ebay ruling

Hi Two days ago I opened a case on an expensive electronic item that didn't match the description, and I heard that they already made a ruling in my favor today. But the strange thing is ebay haven't yet notified me of its ruling. I called ebay three...

seller didnt ship my item

Hello!what should i do if seller didnt ship my item within two weeks, no respond from seller as well. I ordered quarto board game. I payed over the paypal

Confused on refund... Help needed please.

So I bought a New 1 TB Mushkin Triactor 3D SSD. When it arrived it did not work. Seller accepted return, but this is where I'm confused and I feel it gets interesting. I paid with Credit Card, fyi. I shipped the package out the very next day. (1) Upo...

Resolved! USPS sent package to Guam instead of Michigan?

Ok, so I was just checking on package status on a shirt i just sold a few days ago. Estimated delivery date was 2/16 to Michigan. Tracking now shows package is in Guam!! What the heck usps??? Has anyone ever had this happen or seen this on tracking? ...

Can't upload the Tracking Number!?

Hi all, Last week I did my first sale (woohoo!). To be honest it was horrible. I promised 1-day handling time, so I ordered it right away. Now my suplier don't accept paypal-accounts outside the US, so I had to get it elsewhere. So I bought the item ...

Death in Family - Can't Believe what Ebay Rep told me.

Story...In the early morning of November 7 I received a call from Chicago that my sister-in-law passed away. I live in California and I immediately went into action to get packed and to the airport. In between flights I closed my shop but there were ...

Advice with Chinese seller scam

Hello I'm looking some advice if anyone could help me I recently purchased an item from a Chinese seller after I purchased two items and paid for them I noticed a few things about his account there was a new account bidding on all items he had for sa...