Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

I feel I have to speak up about what buyers are doing and the post office not helping the situation

Lets assume someone broke a plate at their home. They take a picture of the broken pieces -go to ebay and order another of the same plate- and when they receive the plate they say it arrived broken using the photo of the plate they originally had whi...

accidently bought an item (on my old adress)

its not even 10 minutes later, i clicked BUY because i thought my adress was already changed because i did it like a couple days ago ( i thought) but now it says it going to get shipped to my old adress. I purschased it like 10 minutes ago so how is ...

Patience is a virtue but for furniture be careful

Regarding patience is a virtue not always in my case after purchasing two Broyhill nite stands and contacting eBay for a return, here is what happened first been looking two years for them and only finding one seller on eBay I bought it. It comes in ...

Buyers Returning Items Because they change their minds

Are many of you having problems with buyers who purchase items then change their minds once they get it simply because they just don't like it or don't want it after all. I'm a seller who does the 30 day refund which I don't think I like too much but...

What do I do if my buyer asks me to ship to a different address?

The buyer sent me a message right after paying, his shipping address is in HI but he asked me to ship to Japan instead. Should I refund and ask him to redo the payment with the new address? Thanks in advance!

Combine my in-cart orders

Hi,I added 4 different items to my cart from 4 different sellers. I want to combine them together before buying them to be sent to me as one shipment. how can I do that? Thanks.

Resolved! Print Shipping Label

On one my sold items (just sold, not yet paid) the "Print Shipping Label" is highlighted. I didn't think this could happen. Obviously I won't print the label until the item is paid, but has this happened to others?Thanks, kappalady

Resolved! A Return Request 2 Months Later

I have a customer that just messaged me saying that he would like a refund because even after using it for over a month and taking very good care of it, the flash stays up and it wont stay down anymore. Do I refund the whole price or just the purchas...

USPS In Transit Delayed

Hello eBay Community, I have ordered something on eBay that was supposed to be delivered February 7th and has not arrived yet. The package was delayed due to weather, but now the weather is nice and there is nothing to keep it from being delayed. Any...

Resolved! Buyer claims item not as described but is not responding to seller messages

I sold a cookie jar new in box. The buyer writes me on December 11th to report before he left feedback that the cookie jar wasn’t new as described. The buyer claimed that there was a blemish on the top of the jar lid, that the bottom was scratched wh...

Purchased a necklace marked 14k but it is not

I purchased a necklace from a seller who noted the chain and pendant were both marked 14k and he had several photos showing the marks. However he did state he had not had them professionaly tested. I messaged him and explained I was interested in it ...

Buyer used money back guarantee for defective cpu, but cpu works fine.

I received the supposedly defective cpu back from the buyer, tested it, and everything is fully functional. (I recorded all of this testing) The cpu was brand new and factory sealed. Now it's used and has a lower value. In the messages I have from th...

Fed Ex/NRA/Ebay Returns

Ever since Ebay changed the return policy in their last seller update to allow returns for any reason as long as the buyer paid return shipping I have had a couple of weird returns like "Didn't feel like spending the money" or "I didn't have my glass...

Resolved! Protecting myself in the future?

Morning guys! I just wanted to reach out to the community and get some suggestions from you guys. I've been an Ebay member since 2006 and I've literally never had a single problem. Have purchased products in the thousands of dollars range, down to th...

How can I get a refund of shipping money?

I´m sorry it´s the first time I´m asking for a refund, The seller already refund me the item money, but how can I get the shipping money back too? It was using Ebay Global shipping program