Shipping

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FedEx and UPS Shipping Updates

UPS is updating its Domestic Large Package Surcharges (LPS) and Domestic Additional Handling Charges (AHC) fees starting August 17.Domestic Large Package Surcharges LPS will no longer be applied to Domestic Packages based on length plus girth Domesti...

item return

I bought item on ebay. It is not match with seller's description . So I need to return the item. But he do not send the return postage leble. Let me know how can i solve this.

Resolved! Global Shipping Program and eBay problem with shipping

I won an auction for a tea caddy on June 13, 2017 and paid immediately with Pay Pal.The seller is in the UK and I am in the United States.In My eBay it showed item shipped on June 14, 2017.Fast forward to June 21, 2017.I get an email from eBay statin...

Ebay's Global Shipping Plan

I sell a candy for $9 + $5 S&H. A potential customer from Australia recently messaged me that he wanted to make a purchase but ebay wanted to charge him $35 per bag for shipping to Australia. I'm not sure if that is in addition to my $5 S&H charge or...

Resolved! Can sellers lie about were items are from?

I bought an item that said it was located in California. Turns out it was actually in Sout America and used DHL shipping. It was supposed to be 3 days shipping but nope. I looked at the DHL tracking online and sent them an email because of the delay....

Buyer returned item to a different address IN THE SAME ZIP CODE

Hello, im new here. I sold an iphone recently. The buyer stated he wanted to return it because he found a better price. A few days later I get an email from ebay saying the item was returned and i need to issue a refund. But i never recieved the phon...

BAD SELLER

The seller shipping time always late and over 30 days. He charged each item the shipping fee. But he add some item shipped together. Those item are questionable. The item shipped too long. I can't leave the feed back to him when I found some problems...

Returning a Defective Object Months Later

Hello,In August 2017, I bought an HTC 10 from a vendor. However, very shortly thereafter, the phone broke for no reason, and it was an issue with the motherboard. This is not normal for HTC, and it was obvious that the phone had fake parts. I contact...

Refund problem

Hi, I have a question regarding refund. I bought a hoodie for 25 USD (via debit card) + shipping/handling. Total of 60 USD. The item came and did not fit the description. So i claimed a return even though the seller was not providing it. After arguin...

Package delayed, what do I do?

I had a buyer reach out to me today and let me know that her packaged that I shipped out on the 23rd of Feb. still has not arrived. Tracking shows a delay: March 7, 2018, 8:19 am Departed USPS Regional Facility GREENSBORO NC NETWORK DISTRIBUTION CENT...

Handling time of over 31 days, USA seller.

Hello, I recently placed an order for some carbide turning tool bits. I was in a hurry and just added them to my cart and checked out. Immediately after checkout I saw the estimated delivery was over a month out. I went back to the listing and much t...

How do I change weight when printing shipping label?

I never package my items before bidding is over but I do add 1 lb estimate to actual weight of item. Instead of package weight of 14.9 ounces I put 1 lb 1 oz. When I go to print shipping label I'm being charged for the 1 lb 1 oz. How can I, if I can,...

Bulk Shipping Tool

I've never had an issue with this before, none of my orders are populating. I'm having to ship things one by one, really frustrating. It started a few days ago, thought it might be my computer but I've tried multiple computers and web browsers. Any h...

Do I have to give Partial refund

I have a question as a new seller on eBay. I sold a toy that arrived to the buyer all in good condition except 2 small figures. This item was a hot item that had 26 bids. The lady that bought it said when it arrived 2 action figures had broke and she...

Resolved! seller refused to refund

Seller refuses to refund me for defective item. I wrote before about some water damage to ipad. He kept saying he didn't get it. I have tracking that says the return was delivered. The seller is being rude, every message I send, he repeats what I wro...

Resolved! Most economical way to ship toilet paper rolls?

I live in a senior community with nearly 200 residents. A while back I read in a blog that selling various items like toilet paper rolls, wine corks, bottle caps, can pop tops, etc., can be profitable. Nearly everyone here is on a limited and fixed i...