Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Buyer asked question after paying, no response, uncertain whether to ship

I sold a book and right after I printed the label the buyer sent a message "this is a hardback right?" I immediately replied that it is a paperback and pointed out this is clearly stated in both the title and the description. I told them the label wa...

Resolved! eBay Global Shipping Center shippped my buyer the wrong item !!!

Well, this is a first... A buyer in Canada just contacted me. They purchased a piece of test equipment from me, which I promptly built, packed, and shipped off to the eBay Global Shipping Center in Erlanger, KY. He received a package from eBay today....

Tracking Number! Please, help!

Hello my friends. I have a tracking number.RR500640210EEWhen I use www.usps.com Package not tracked (Not Trackable). But on the site of ebay I can see the complete parcel route.RR500640210EEDELIVERED LEFT WITH INDIVIDUALMar-29-17, 12:09 PM, CLIFTON, ...

Resolved! Items arrived late, what to do with it?

I recently order some fig seeds from Portugal. As per ebay estimate arrival time is about 30 days. The 30 days past, seeds are not here, so I ask seller what happened? Seller replied me they are acutally located in Romania and shipping time to U.S. m...

Returning an Item that is assembled

I recieved the wrong item from the seller. I ordered a V2 of the product and got a V1 instead. I was not aware it was the wrong product until i was done building it. The V1 and V2 are very very similar. So now I have a V1 of the product sitting here ...

eBay Shine Awards for Small Business

Hi Community, This year, with special support from USPS, we’re bringing the SHINE Awards for Small Business back at the start of National Small Business Week. Share your eBay success story for a chance to be named the 2017 Small Business of the Year ...

How to mark an item shipped when the client picks up the item directly

How do I find intelligent life at EBAY - I have had several Items paid and picked up at my store. I mark them as paid and shipped yet EBAY says I did not upload tracking number!Here is a synopis of my conversation"Hi I had customers pick up items and...

About return case

Dear EBAY, Case ID: *** Buyer said GPS navigation does not work, this is littler problem,and i have already resend one GPS card to buyer, this is tracking number: ***,i request buyer try new GPS card,and i told buyer,there are many map he can use, li...

shipping

Iam callled PATRICK from Rwanda, my question is How can i get a perfect supplier i can work with who can ship protein powders to Rwanda??

Will I still be able to get a refund on an item mailed back after the return window?

It was supposed to go out today but of course the car won't start - I won't make it to the post office on time. If I mail it out tomorrow it'll be one day past the return window. Will eBay still honor the return?

Resolved! SNAD - or not?

As much as I know how this goes I sometimes fall for it. It being selling to the buyer who offers me less than the sale price and has non stopproblems after the sale. Today's issue is with one such buyer who is asking for a refund without return. He ...

Resolved! Shipping question

Well, this item I bought has been marked ship for about 2 or 3 days now, and nothing has been updated. When I try to search for the tracking number, it says "Status Not Available". Also, it hasn't even been accepted, and its been 2 or 3 days..

EBAY, PLEASE FIX YOUR PROBLEM WITH TRACKING NUMBER VALIDATION!

I shipped two items together - combining shipping to save the buyer money - and bought the label on ebay. Nevertheless when I copied and pasted the tracking number from the one transaction to the other, I got a draconian message that the number was n...

PayPal - How do I force them to close claim now that it's past the date for buyer to return item?

Hi! I'm an active and very highly rated seller on eBay. Someone bought something from me and it didn't fit so they opened an "item not as described" claim in the PayPal resolution center. Which was very frustrating because I was actively working on m...

Return item not shipped

Hi all, i requested return item but that item has not been shipped to my address yet. Now i got mail from ebay "Send item back to seller" What do i do now? o.0