Shipping

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Seller Protections are in place for sellers impacted by severe weather

We are actively monitoring weather conditions across the country and assessing potential impacts to shipping and delivery operations. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping del...

Resolved! Seller threatening about return request?

I bought an iPad 2 from a seller on eBay, and the listing stated that the iPad was in great condition (no cracks in screen, battery in great condition, etc.) When I received the item in the mail yesterday and opened the box, the iPad had a crack in t...

New Free return policy

under my business policy of Return I don't have option to select free return and no option for international ? wonder when eBay will update my account so I can make the change for free return ?

Resolved! Am I obligated to return an item if granted a partial refund?

Hello, I recently purchased an Iphone 6 from a seller who claimed the phone was in great condition. I offered a lowball expecting them to decline, yet they accepted. Not wanting to be declined the request to withdraw the offer, I paid and the phone w...

How can seller afford free shipping on large items?

I am wanting to sell some large items and am wondering if there is some thing I don't know about offering free shipping. I have bought some rather hefty items on Ebay and the seller offered free shipping. How is this possible?

Sold item, buyer claims received a different package with the shipping label from original package

I shipped a lens worth close to 1000 dollar to a buyer using USPS priority mail with Signature confirmation. The buyer received the item as per tracking information on the package. He submitted a return request saying wrong item received and posted p...

Bug when issuing refund for different items from same listing

So I have purchased two LED drivers from a single seller on Ebay at different times. The first one was a 100W driver for about $20 the other was a 50W driver for $10. I bought the 50W driver Feb 5 and the 100W driver Mar 5. Shipping was designated as...

last delivery date is 2 months from purchase....want to cancel now

I bought an item from a seller with no feedback a month ago...I've yet to receive any contact from him or her after 3 messages sent. The delivery estimate got pushed further by a few weeks until June 20 is the last estimated date my item. There is am...

i haven't received my item from china since january now is almost juni.

Hi what can i do, my items haven't arrived 2 times. and sellers said to me " just wait another 5 day" but it's many 5 day's from january to juni. what can i do?

How can i'll edit a tracking number for returned items

i'll just buy 2 items from china seller but he sent me wrong item and, i'll return to him but i'll cant edit tracking number i'll ask seller but no respond from him help me pleasethis a wrong tracking number how can i change

Resolved! I still am confused about shipping costs.

I am having difficulty determining the shipping costs for an item which weighs about 9 pounds; it requires a box sized 10” x 9” x 5”. I plan to price the item for about $10.00. When I check USPS rates using Priority Mail 2-Day™ Medium Flat Rate Box, ...

Package tracking China Post Speedpack

Hi, I can't find any updates about my package location. Apparently the package was shipped using Speedpack service. It was shipped May 4th and still no updates. Before i got my package from China in 2 weeks, but now almost a month later.UG635344507CN...

Resolved! weird question about shipping weight

I bought an item and it came today. The listing said free standard shipping, first class, so I'm not upset that it was sent first class. I am upset that it was sent first class, 13 ounces...but the package weighs 1 pound 5 ounces. This is clealy over...

goofed - mailed priority using my box but didn't add insurance. Need advice TIA

Dealing with a difficult buyer and just mailed breakables in a large (store bought) box because the large priority box was too small. I also have an Etsy store and all priority mailing automatically includes insurance up to $100. Didn't add insurance...

Slow shipping

First time I had an experience like this and I was hoping someone else had a similar experience and was able to provide some insight. Bought an item on 5/11, seller listed handling time of 3 days and "economy shipping". Shipped out on 5/17 (after I s...

Resolved! Items stolen from mailbox

Ok, so I put two sold items in my mailbox and they were stolen. I reported it to the post office, the post master genernal and the cops as instructed by the post office. I sent the buyers a message telling them what happened and gave them a refund. I...