Shipping

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Resolved! Proper etiquette for item arriving damaged

Hello. I received an item from Epacket delivery China severely damaged. The box was crushed and looks like it got drug underneath something so bad that the package was partially ripped open. I contacted the seller immediately to let him know and even...

With a "correct label", delivery to a very wrong address:

I am having a problem with delivery from the USPS. The problem lies with eBay labels or the USPS. I sold two items on 2 different days to 2 different people in 2 different states. I mailed them First Class with tracking using the eBay postage system....

Confusion with return label

Can someone confirm to me how the ebay return labels work? I just did a return on an item over 2.1kg and noticed that ebay only charged me £3 something. Now I'm starting to believe they have sent a return label for parcels up to 2kg. Am I now going t...

Computer arrived damage ?

Hi I have some problem with buyer who buy from me computer. Pc was in very good and working condition before sent. Also been 3-4 times rolling in bubblewrap & styrofoam on sides,top and bottom & double wall box. I never had a problem like that before...

Asian clients have problem to see & buy my ware

Hello, From some point my asian clients complained about they can't see my sales and can't search for them.Also some have problem to pay me,they have message about I am not ship to his location.I have no blocked countries,and use global shipping prog...

Buyer wants refund past 14 day return limit

A buyer wants to return an item or get a refund because the item "doesn't work". This is only my second return/refund and I'm not sure how to proceed. I have a few questions, answers to any of them would be helpful-thank you! Do I ask any questions o...

Needed improvements to the request for a return process

Having just completed a request for a return from a buyer I saw a few changes that should be made. The buyer had bought the item, decided it didn't fit his needs or got an identical item for Christmas. In any case he started a return stating the item...

Resolved! Seller accept and initiated a return but I haven't received the return shipping label...

Hi, according to a return confirmation email that I received from eBay, I am supposed to receive a return shipping label from eBay by Jan 09, 2018. I still haven't received the shipping label and I was wondering what can I do if I do not receive the ...

E-bay insurance or USPS

Which is best to use E-bay insurance or USPS as far as filing a claim and getting paid.

Resolved! Return of a custom made order, photo show it is not what I sent

I make Reborn Baby Art Dolls OOAK (One of A Kind). I started 3 yrs ago. I sold an Art doll to a lady that was just not quick enough and someone else bought the doll she wanted. I offered to make her a new one as close to the original as possible and ...

Why can't Puerto Rico bidders buy our items? We ship worldwide

We get inquiries from buyers in Puerto Rico who are unable to purchase our items, despite the facts that (1) worldwide shipping is enabled AND (2) Puerto Rico is domestic shipping for USPS. eBay tells them "This item will ship to Puerto Rico, but the...

Royal Mail - Sellers Beware Misleading Compensation for Tracked items!!

Sellers beware ! Royal Mail tracked Insurance ( Sign for / Special Delivery ) only covers what you paid for the item you sell , NOT what you sold it for to the customer! and you need proof of what you paid ( Receipt / Invoice ), example : i buy a rar...

Seller reneged on return shipping cost

I bought a fit bit from a seller. It did no sinc to my phone at all. I couldn't even set the time on it. So I started a return and got eBay involved. Seller told eBay that they could not provide a return shipping label for it. So ebay told me to work...

maybe i should just refund

dont think so.,.,heres the mess.,from the buyer Fed ex delivered my order somewhere else. I spoke with them over the phone about what happened and they have given me a case number and are supposed to be finding out where it was delivered. Please help...

Partial Refund, paid half with ebay gift card, half with debit card,where will refund go

I bought an item, paid half of it with eBay gift cards and the other half of it with my debit card. When I got the item it was no as described as the seller lied about the condition of it so offered me a partial refund. so where the refund go? on my ...