Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! A Return Request 2 Months Later

I have a customer that just messaged me saying that he would like a refund because even after using it for over a month and taking very good care of it, the flash stays up and it wont stay down anymore. Do I refund the whole price or just the purchas...

USPS In Transit Delayed

Hello eBay Community, I have ordered something on eBay that was supposed to be delivered February 7th and has not arrived yet. The package was delayed due to weather, but now the weather is nice and there is nothing to keep it from being delayed. Any...

Resolved! Buyer claims item not as described but is not responding to seller messages

I sold a cookie jar new in box. The buyer writes me on December 11th to report before he left feedback that the cookie jar wasn’t new as described. The buyer claimed that there was a blemish on the top of the jar lid, that the bottom was scratched wh...

Purchased a necklace marked 14k but it is not

I purchased a necklace from a seller who noted the chain and pendant were both marked 14k and he had several photos showing the marks. However he did state he had not had them professionaly tested. I messaged him and explained I was interested in it ...

Buyer used money back guarantee for defective cpu, but cpu works fine.

I received the supposedly defective cpu back from the buyer, tested it, and everything is fully functional. (I recorded all of this testing) The cpu was brand new and factory sealed. Now it's used and has a lower value. In the messages I have from th...

Fed Ex/NRA/Ebay Returns

Ever since Ebay changed the return policy in their last seller update to allow returns for any reason as long as the buyer paid return shipping I have had a couple of weird returns like "Didn't feel like spending the money" or "I didn't have my glass...

Resolved! Protecting myself in the future?

Morning guys! I just wanted to reach out to the community and get some suggestions from you guys. I've been an Ebay member since 2006 and I've literally never had a single problem. Have purchased products in the thousands of dollars range, down to th...

How can I get a refund of shipping money?

I´m sorry it´s the first time I´m asking for a refund, The seller already refund me the item money, but how can I get the shipping money back too? It was using Ebay Global shipping program

Resolved! Seller not delivering

Hi. I ordered a dress in october last year (2017). The item never was received and the seller askes again and again for my pacience. Time has gone, so I am not even alloved to give a sincere bad feedback!! When I asked for the money back, they just a...

Resolved! seller refused to refund

The buyitnow button was hit in error and less than 60 seconds later, I requested to cancel. eBay said they will wait for seller reply. The next day I get an email that order cant be cancelled because it already shipped. I contacted both eBay and PayP...

Maximum fee for Maxibriefe (shipping within Germany) much too low!

Ebay still allows only a maximum of 3 Euro for a Maxibrief shipping within German borders (letter up to 5cm thick), even for commercial dealers like I am. This leads to a deficit! When you deduct 19% VAT and 12% for Ebay/PayPal commission, only 2.16 ...

Global Shipping Program suggestion

Hey, I make use of the Global Shipping Program (GSP) with every purchase I make since I'm from the Netherlands and using the US site. The idea is really great for both sellers and buyers and connects us in ways we probably never would previously. How...

Seller did not provide return label and said I stole item(((

Story short: bought vintage ''Longines'' watch 122927977619 which turned out not working fake.Requested return, seller never responded, so ebay issued refund.Seller left me feedback:"SELLERS BEWARE,never returned item,eBay let them get away with a st...

How big of a box can I put in the FedEx Express Drop Box, and if bigger do I just leave it there?

I remember there being a crazily overloaded drop off bin for FedEx at my college with packages stacked up on top of each other just out in the open. Seems kind of unsafe. What is the largest volume box I can drop in the FedEx Express Drop Box? Can I ...

Resolved! Item somehow both "In transit" and "Available for Pickup?"

I got a message from a seller today that said my package is available for pick-up at my local post office. it also says that on my end, however, there's no package or attempted delivery slip waiting for me at the post office. i checked the full usps ...